Huntington Beach, CA
Authorized to work in the US for any employer Work Experience
Great Wolf Lodge - Garden Grove, CA August 2018 to Present
• Responsible for the promotion of a safe and professional workplace through adhering to the policies and procedures of the workplace
• Administers and coordinates emergency first aid as necessary.
• Supervises and provides surveillance of swimmers and guests during park hours and special events. • Possesses a general knowledge of pools, rides, and attraction operations.
• Responds to emergency situations in assigned zone. Assists in communicating emergency situations outside of assigned zone.
• Enforces the rules and regulations
• Advises aquatics management of unsafe and unsanitary conditions.
• Provides superior customer service to all guests by assisting all in a polite and expedient manner.
• Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
• Performing within Ellis Certification standards.
Kohl's - Huntington Beach, CA July 2017 to August 2018
• Greets all customers and associates, assists in a friendly, courteous manner.
• Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer • Able to learn and adapt to current technology to assist customer needs
• Delivers the highest level of customer service through effective problem solving
• Solicits, opens and activates Kohl’s Charge applications and loyalty programs
• Ensures that all cash handling procedures are done in accordance to policy and procedure
• Complete transactions accurately and efficiently while engaging customers
• Flexible and willing to cross-train and work in other areas of the store, as needed
None in Mathematics
Orange Coast College - Costa Mesa, CA
August 2017 to Present
High school or equivalent in High school
Ocean View High School - Huntington Beach, CA
August 2014 to June 2017
High school or equivalent
CPR & AED
August 2019 to August 2020