Resume
EDUCATION
Bachelors of Science, Utah Valley University
EMPLOYMENT/EXPERIENCE
Crew Support, JetBlue Airways, May 2016 – Sep 2020
Provided direct over-the-phone support to Customer Support agents and Airports in frontline and support/advisory roles.
Diagnosed and resolved issues with customer reservations, profiles, and accounts ranging from technical problems to human errors in accordance to rigorous FAA standards.
Issued coaching opportunities and incident reports to maintain service quality in department.
De-escalated tense/hostile interactions to better identify and address issues for customers in high-stress situations.
School of the Arts Senator, UVUSA Student Council, June 2014 – Apr. 2015
Conducted surveys using Qualtrics to gauge student satisfaction & awareness regarding campus matters.
Fostered regular communication with faculty and administration regarding student concerns .
Participated in outreach efforts to UVU students about their representation on campus through word of mouth, physical marketing, and social media.
Assisted in planning and execution for multiple UVUSA events, including TEDxUVU.
Library Aide, UVU Library, Oct. 2012 – Apr. 2016
Provided patron support for library students, staff, faculty, and community in person and over phone
Mastered catalog & scheduling software to provide up-to-date information to patrons and co-workers regarding item status, room scheduling, etc.
Maintained order in the library collection through thorough cataloging of items and extensive monitoring of our records and stock.
Sales Specialist, OfficeMax, Jan. 2011 – Sep. 2012
Engaged with customers to sell technology, support services, furniture, business supplies, and other products to fit their home and office needs
Fulfilled copy center orders through operation of high-yield printing and finishing machines
Trained new hires in daily position duties, company policies, customer engagement strategies, etc.
SKILLS & ATTRIBUITES
Confident in both independent and collaborative work and instruction settings, both in-person and remote
Able to quickly master position-specialized software and equipment
Proficient in MS Office Suite
AWARDS & DISTINCTIONS
UVU Leadership Award, 2015
UVU Exceptional Voice Scholarship, 2014-2016
EDUCATION
Bachelors of Science, Utah Valley University
EMPLOYMENT/EXPERIENCE
Crew Support, JetBlue Airways, May 2016 – Sep 2020
Provided direct over-the-phone support to Customer Support agents and Airports in frontline and support/advisory roles.
Diagnosed and resolved issues with customer reservations, profiles, and accounts ranging from technical problems to human errors in accordance to rigorous FAA standards.
Issued coaching opportunities and incident reports to maintain service quality in department.
De-escalated tense/hostile interactions to better identify and address issues for customers in high-stress situations.
School of the Arts Senator, UVUSA Student Council, June 2014 – Apr. 2015
Conducted surveys using Qualtrics to gauge student satisfaction & awareness regarding campus matters.
Fostered regular communication with faculty and administration regarding student concerns .
Participated in outreach efforts to UVU students about their representation on campus through word of mouth, physical marketing, and social media.
Assisted in planning and execution for multiple UVUSA events, including TEDxUVU.
Library Aide, UVU Library, Oct. 2012 – Apr. 2016
Provided patron support for library students, staff, faculty, and community in person and over phone
Mastered catalog & scheduling software to provide up-to-date information to patrons and co-workers regarding item status, room scheduling, etc.
Maintained order in the library collection through thorough cataloging of items and extensive monitoring of our records and stock.
Sales Specialist, OfficeMax, Jan. 2011 – Sep. 2012
Engaged with customers to sell technology, support services, furniture, business supplies, and other products to fit their home and office needs
Fulfilled copy center orders through operation of high-yield printing and finishing machines
Trained new hires in daily position duties, company policies, customer engagement strategies, etc.
SKILLS & ATTRIBUITES
Confident in both independent and collaborative work and instruction settings, both in-person and remote
Able to quickly master position-specialized software and equipment
Proficient in MS Office Suite
AWARDS & DISTINCTIONS
UVU Leadership Award, 2015
UVU Exceptional Voice Scholarship, 2014-2016