Resume
Ulises Guarneros
3830 Underwood Drive Apt #1 San Jose Ca 95117
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EDUCATION
California State University, East Bay Hayward, CA
Bachelor’s in Human Development June 2018
College of San Mateo San Mateo, CA
Associates of Art in Psychology June 2016
Skyline College San Bruno, CA
Associates in Science in Automotive Technology June 2012
EXPERIENCE
AchieveKids Palo Alto, CA
Program Counselor April 2018 – Present
• Work with students to support educational and treatment programs, such as developing academic, communication, behavioral, vocational, and independent living skills.
• Prepare program materials; both educational, social and emotional, and record student data.
• Create and implement students’ goals and objectives through relevant training environments; including school, community and vocational settings.
• Lead in problem solving and active team member collaborative meetings.
• Provide feedback in dynamic environments; being present and engaging with students and co-workers.
• Effectively think and act autonomously in a variety of situations.
• Ability to physically respond to physically active and aggressive children, adolescents, and young adults; while utilizing the Safety-Care tecniques
Sequoia Union High School District Redwood City, CA
Bilingual Instructional Assistant October 2016 – April 2018
Special Education Paraprofessional II September 2016 – October 2016
• Assist teacher in operating classroom activities; translate assignments, materials and instructions into primary language.
• Assist in developing and implementing lesson plans, presents and reinforces lessons, facilitates student learning.
• Creates and maintains a safe and effective learning environment, notes behavioral problems and effectively disciples, as necessary and appropriate.
• Perform clerical and administrative support functions such as, but not limited to, typing, filing, recordkeeping and duplicating.
• Perform related duties in support of efficient classroom management; assist school staff in related duties in communicating with non-English speaking families.
• Organize instructional environment; sets up supplies/materials, maintain inventory, assist with neatness and orderliness of classroom.
• Collaborated with the teacher in observations, evaluation and communication of students’ progress, goals and objectives.
Sideline Towing San Francisco, CA
Office Assistant October 2014 – September 2016
• Politely assisted customers over the phone with their needs to retain their business.
• Dispatched calls to drivers; monitored problems to ensure a mutually satisfactory resolution.
• Assisted the company with billing, payroll, and handle vehicle releases.
• Distributed incoming mail to the entire office.
H&R Block Advisors San Carlos, CA
Lead Office Assistant January 2016 – April 2016
• Greeted clients in a personalized, friendly and inviting manner – in English and Spanish.
• Received, sorted and distributed mail to tax professionals as well as weight and stamp outgoing mail.
• Match clients with the best suited tax professional for their needs and schedules appropriately.
• Answer all incoming calls and transfer to the appropriate person.
• Maintain office cleanliness, order and maintain inventory in addition to organizing office supplies.
• Planned, managed, and executed day- to -day office operations, handled all payments and deposits.
IHOP Restaurant Santa Clara, CA
Server December 2009 – December 2015
• Coordinated work with other waiters, managers and kitchen staff to ensure excellent customer service.
• Assisted manager with coordinating morning shift restaurant operations; ability to operate the point-of-sale register system.
• Assisted hostess by answering phone calls, greeting and seating customers in addition to take-out orders or large parties.
• Ensured the cleanliness of dining area and food items before serving as well as effectively serve more than one customer at a time.
Round Table Pizza Campbell, CA
Shift Manager June 2014 – July 2015
• Effectively multitasked greeting customers, taking phone and in house orders, assembling orders and receiving payments.
• Maintained counter surfaces, tables, chairs and clean facilities; demonstrating excellent customer service skills with the ability to multitask.
• Delivered food orders in a timely and effective manner, in the absence of delivery people or in the event of high customer traffic.
• Assisted managers and supervisors with closing responsibilities, which included: register, creating deposit slips, and collecting money from all drivers at the end of each shift.
• Managed inventory as well as provided initial training to new team members.
Skip’s Tire and Auto Center San Jose, CA
Tech/Mechanic March 2007 - July 2009
• Maintained vehicle functional condition by listening to customer concerns; conducting inspections, repairing engine failures, mechanical and electrical systems malfunctions.
• Completed, maintained and verified inventory stock; processed and filed detailed paperwork following company procedure and protocols.
• Managed installation, repair and maintenance in addition to building a positive relationship with customers.
Palo Alto Nursing and Rehabilitation Palo Alto, CA
Certified Nurse Assistant July 2003 – February 2007
• Documented actions by completing forms, reports, logs and records; protected patient information confidentially.
• Effectively communicated patient care to family and other staff in order to provide proper and adequate support.
• Performed routine tasks under the supervision of registered nurses, including, but not limited to: answering calls, assisting patient in activities in daily living and reported any changes in patients’ health.
TECHNOLOGICAL SKILLS/ QUALIFICATIONS
• Proficient in Microsoft Office: Word, PowerPoint.
• Proficient in PC and MAC Platforms.
• Fluent in English and Spanish.
• Accomplished in excellent customer care.
• Familiar with audio, lighting and video.
• Skilled in maintaining cleanliness and office efficiency.
OTHER SKILLS
• Professional Disc Jockey (DJ) with over 15 years of experience- DJ Klan Entertainment.
• Experience in organizing events from security to staffing.
• Master of Ceremony (MC) for events like Weddings, Sweet Sixteen and other Private Events.
Ulises Guarneros
3830 Underwood Drive Apt #1 San Jose Ca 95117
------------ | ------------
EDUCATION
California State University, East Bay Hayward, CA
Bachelor’s in Human Development June 2018
College of San Mateo San Mateo, CA
Associates of Art in Psychology June 2016
Skyline College San Bruno, CA
Associates in Science in Automotive Technology June 2012
EXPERIENCE
AchieveKids Palo Alto, CA
Program Counselor April 2018 – Present
• Work with students to support educational and treatment programs, such as developing academic, communication, behavioral, vocational, and independent living skills.
• Prepare program materials; both educational, social and emotional, and record student data.
• Create and implement students’ goals and objectives through relevant training environments; including school, community and vocational settings.
• Lead in problem solving and active team member collaborative meetings.
• Provide feedback in dynamic environments; being present and engaging with students and co-workers.
• Effectively think and act autonomously in a variety of situations.
• Ability to physically respond to physically active and aggressive children, adolescents, and young adults; while utilizing the Safety-Care tecniques
Sequoia Union High School District Redwood City, CA
Bilingual Instructional Assistant October 2016 – April 2018
Special Education Paraprofessional II September 2016 – October 2016
• Assist teacher in operating classroom activities; translate assignments, materials and instructions into primary language.
• Assist in developing and implementing lesson plans, presents and reinforces lessons, facilitates student learning.
• Creates and maintains a safe and effective learning environment, notes behavioral problems and effectively disciples, as necessary and appropriate.
• Perform clerical and administrative support functions such as, but not limited to, typing, filing, recordkeeping and duplicating.
• Perform related duties in support of efficient classroom management; assist school staff in related duties in communicating with non-English speaking families.
• Organize instructional environment; sets up supplies/materials, maintain inventory, assist with neatness and orderliness of classroom.
• Collaborated with the teacher in observations, evaluation and communication of students’ progress, goals and objectives.
Sideline Towing San Francisco, CA
Office Assistant October 2014 – September 2016
• Politely assisted customers over the phone with their needs to retain their business.
• Dispatched calls to drivers; monitored problems to ensure a mutually satisfactory resolution.
• Assisted the company with billing, payroll, and handle vehicle releases.
• Distributed incoming mail to the entire office.
H&R Block Advisors San Carlos, CA
Lead Office Assistant January 2016 – April 2016
• Greeted clients in a personalized, friendly and inviting manner – in English and Spanish.
• Received, sorted and distributed mail to tax professionals as well as weight and stamp outgoing mail.
• Match clients with the best suited tax professional for their needs and schedules appropriately.
• Answer all incoming calls and transfer to the appropriate person.
• Maintain office cleanliness, order and maintain inventory in addition to organizing office supplies.
• Planned, managed, and executed day- to -day office operations, handled all payments and deposits.
IHOP Restaurant Santa Clara, CA
Server December 2009 – December 2015
• Coordinated work with other waiters, managers and kitchen staff to ensure excellent customer service.
• Assisted manager with coordinating morning shift restaurant operations; ability to operate the point-of-sale register system.
• Assisted hostess by answering phone calls, greeting and seating customers in addition to take-out orders or large parties.
• Ensured the cleanliness of dining area and food items before serving as well as effectively serve more than one customer at a time.
Round Table Pizza Campbell, CA
Shift Manager June 2014 – July 2015
• Effectively multitasked greeting customers, taking phone and in house orders, assembling orders and receiving payments.
• Maintained counter surfaces, tables, chairs and clean facilities; demonstrating excellent customer service skills with the ability to multitask.
• Delivered food orders in a timely and effective manner, in the absence of delivery people or in the event of high customer traffic.
• Assisted managers and supervisors with closing responsibilities, which included: register, creating deposit slips, and collecting money from all drivers at the end of each shift.
• Managed inventory as well as provided initial training to new team members.
Skip’s Tire and Auto Center San Jose, CA
Tech/Mechanic March 2007 - July 2009
• Maintained vehicle functional condition by listening to customer concerns; conducting inspections, repairing engine failures, mechanical and electrical systems malfunctions.
• Completed, maintained and verified inventory stock; processed and filed detailed paperwork following company procedure and protocols.
• Managed installation, repair and maintenance in addition to building a positive relationship with customers.
Palo Alto Nursing and Rehabilitation Palo Alto, CA
Certified Nurse Assistant July 2003 – February 2007
• Documented actions by completing forms, reports, logs and records; protected patient information confidentially.
• Effectively communicated patient care to family and other staff in order to provide proper and adequate support.
• Performed routine tasks under the supervision of registered nurses, including, but not limited to: answering calls, assisting patient in activities in daily living and reported any changes in patients’ health.
TECHNOLOGICAL SKILLS/ QUALIFICATIONS
• Proficient in Microsoft Office: Word, PowerPoint.
• Proficient in PC and MAC Platforms.
• Fluent in English and Spanish.
• Accomplished in excellent customer care.
• Familiar with audio, lighting and video.
• Skilled in maintaining cleanliness and office efficiency.
OTHER SKILLS
• Professional Disc Jockey (DJ) with over 15 years of experience- DJ Klan Entertainment.
• Experience in organizing events from security to staffing.
• Master of Ceremony (MC) for events like Weddings, Sweet Sixteen and other Private Events.