Praveen Thevarajan Resume
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Praveen Thevarajan Resume

Highlight of Skills:
- Demonstrated excellent analytical and judgment skills to quickly overcome issues and meet objectives by maintaining a result-oriented approach
- Organizational and leadership skills demonstrated through leading and managing teams
- Exceptional written and verbal communication skills to work well in team scenarios and communicate messages with effective presentation skills
- Extremely hard working and have a goal-oriented approach to exceed targets/goals and ensure successful completion of timelines
- Proven ability to work well and deliver both independently and as a team member
- Able to use advanced Microsoft office skills (Excel, PowerPoint, Project) for various functions such as: optimize & streamline work, effectively present information with creative presentations, etc.
Education:
Wilfrid Laurier University Waterloo, ON
Honours BA Economics and Financial Management Sept. 2017 - Present

Work Experience:
Petticoat Day Camp – YMCA. Scarborough, ON
Camp Counsellor May 2019 – Aug. 2019
- Designed learning and recreational activities based on age groups of campers
- Prepared and implemented a weekly schedule of campers and staff involved in activities
- Maintained and updated database of campers’ personal information, health records, incident reports, and behavior assessment

Bell Technical Solutions Inc. Scarborough, ON
Student Technician May 2019 – Aug. 2019
- Install, repair, and maintain Bell’s advanced Fiber and Copper Network
- Troubleshoot complex telecommunications issues using training, tools, and equipment provided
York Condominium Corporation Scarborough, ON
Lifeguard May 2018 – Sept. 2018
- Assisted condominium management with creating lifeguard schedules to ensure efficient monitoring and maintenance of pool during peak hours of use
- Facilitated meetings with other lifeguards and with management to ensure transparency of any issues or concerns
- Ensured residents are safe at all times and resolved disruptive behavior
- Escalated concerns residents have to management for resolution when required
- Maintained maintenance documentations for pool and provided updates to management
City of Toronto – Toronto Pan Am Sports Centre Toronto, ON
Swim Instructor Sept. 2016 – Sept. 2017
- Performed several other duties as assigned such as administrative activities related to filing customer attendance records and inputting them onto the system for tracking
- Collaborated with other staff members for organizing events and class schedules
- Resolved customer complaints and escalated to management as required for support
- Created training materials and planned lessons for swimmers of various levels


Bank of Montreal (BMO) Scarborough, ON
Customer Service Representative (Co-op) Oct. 2015 – June 2016
- Explained and provided guidance to customers on new products and functions offered such as the self-serve options to make banking easier and faster for customers
- Assisted other staff members with resolving issues and concerns
- Ensured customers have the most optimal product that will benefit their banking needs by assessing their needs/use and providing recommendations
- Quickly resolved all customer inquiries by gathering the requirements of what they need and searching the policies and procedures for a solution
- Assisted with resolving various customer inquiries and request
- Provided exceptional customer service to customers by understanding their request and ensuring their request is answered
- Worked with various teams to ensure customer complaints/concerns are resolved in a timely and efficient manner
- Supported customers over telephone and counter with inquiries


References Available Upon Request