Photographer
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Photographer

Freelance Photographer Self employed freelance and dedicated photographer with experience in both professional and freelance photography. Holds nearly 20 years of working experience with great variety in order to tackle any photography job quickly and effectively. Intimately familiar taking high quality digital photographs, including framing, selecting and setting up lighting, and determining advanced shutter and lens options. Prioritizes communication on the job to avoid errors. A seasoned photographer that combines a long professional career with dedicated freelance photography. About&me Tony Marquez Gardena, CA 90247 ------------ TonyA------------ Customer Service Specialist Over 20 years of Customer Service experience with both the call center environment and face to face customer service, including sales, tech support, and heavy retail background. Strong organizational skills, detail oriented, excellent interpersonal and creative problem solving. Self-motivated and able to work independently as well as part of a team. Work with all other departments and product teams, and follow up on outstanding requests and ensure quick response and problem resolution. ------------ TonyA------------ Gardena, CA About me EDUCATION SKILLS Achievements • Active listening. • Adaptability. • Attentiveness. • Conflict resolution. • Creativity. • Decision-making. • Dependability. Control Data Institute Computer Technology 1987 Art Institute of Santa Monica 2014 • Employee recognition of customer feedback survey I helped developed and received an award for the highest score of increased customer satisfaction. • Have been promoted to Customer Service Support Lead after only 2 months of being with the company. Professional Experience • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services • Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs • Received an average 85% customer satisfaction rating to date, 15% higher than company average. • Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations CUSTOMER SERVICE / Proflowers, San Diego CA 2015 - 2017 Tony Marquez • Greets customers including answering phones and directing customer inquiries to appropriate party and handles cash transactions between customer and retail store. • Answers routine billing questions/issues from customers as well as received and processed all payments according to standard procedures. • Scan products, operate scanning equipment, fix scanning issues, processes credit, debit cards. And helping customers CUSTOMER SERVICE / CASHIER REP / K MART, Ramona CA 2013 - 2015 TM Film Production – Gardena, CA 2015 – Present Self employed freelance • Capture images as directed, taking all aspects into consideration, including outside lighting shadows, and lens requirements. • Edit and pre-edit images to ensure they are high quality and properly color corrected. • Communicate effectively with clients or producers at all times to guarantee satisfaction and maximize chances of return business. • Direct photographer’s assistants to complete administrative duties and provide assistance, while fostering their photography skills. • Surpassed outside client satisfaction average rates by eight percent within the first year. • Photographed special events, including weddings, parties and school portraits.. • Improvised photographic methods and techniques. • Cropped, manipulated and performed color-balance for final images. Explained price and package details to customers. • Conducted all photo shoots in a calm and professional demeanor. Customer Service Specialist Over 20 years of Customer Service experience with both the call center environment and face to face customer service, including sales, tech support, and heavy retail background. Strong organizational skills, detail oriented, excellent interpersonal and creative problem solving. Self-motivated and able to work independently as well as part of a team. Work with all other departments and product teams, and follow up on outstanding requests and ensure quick response and problem resolution. ------------ TonyA------------ Gardena, CA About me EDUCATION SKILLS Achievements • Active listening. • Adaptability. • Attentiveness. • Conflict resolution. • Creativity. • Decision-making. • Dependability. Control Data Institute Computer Technology 1987 Art Institute of Santa Monica 2014 • Employee recognition of customer feedback survey I helped developed and received an award for the highest score of increased customer satisfaction. • Have been promoted to Customer Service Support Lead after only 2 months of being with the company. Professional Experience • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services • Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs • Received an average 85% customer satisfaction rating to date, 15% higher than company average. • Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations CUSTOMER SERVICE / Proflowers, San Diego CA 2015 - 2017 Tony Marquez • Greets customers including answering phones and directing customer inquiries to appropriate party and handles cash transactions between customer and retail store. • Answers routine billing questions/issues from customers as well as received and processed all payments according to standard procedures. • Scan products, operate scanning equipment, fix scanning issues, processes credit, debit cards. And helping customers CUSTOMER SERVICE / CASHIER REP / K MART, Ramona CA 2013 - 2015 2011 Art Institute of Los Photography & Film Production 2012 LA Film School Photography & Film Production Composition Exposure control Visual elements Studio Lighting Photo Image Editing Color balance Equipment (camera, lenses, tripods) Digital imaging ISO speeds DSLR cameras Technology Achievement Award For Influential Photographer Professional photographer Tony Marquez reflects on my Achievement Award, Portrait Photography By Master Fine Art Photographer Award-Winning Photos - The Best Photographers Work

Gameface Media 2009 – 2015 Contract Action Sports photographer • Photographers working in the sports industry using my artistic vision to take pictures of fast-moving athletes during live sporting events using manual and digital cameras. Setting up and taking high-definition lenses and multi-shutter-speed cameras, shooting many images during a sporting event and then scan through the images to choose the best photo for publication or sale. • Setting up workflow on multiple camera equipment in digital equipment allowing the ease of cropping and editing images. • Testing and maintaining photography equipment prior to and after a film shoot, and positioning ideal shooting location to get close to the action at a sporting events, • Analyzing and planning the composition of photographs, this includes planning and researching where they stand to get the best action shot • Using photographic techniques and lighting equipment to ensure that they take professional-quality photographs • Using photo-enhancing software, such as photoshop, to touch up images • Maintaining a detailed digital portfolio to demonstrate their work and skill • Liaising with other professionals, including graphic designers, writers, gallery managers, picture researchers, commissioning editors and art directors • Managing the processing and use of images, checking for quality and dealing with clients’ concerns • Compiling finished products for sale, such as albums and framed prints. • Manage transactions with customers using cash registers, scan goods and ensure pricing is accurate. • Collect payments whether in cash or credit, issue receipts, refunds, change or tickets • and redeem stamps and coupons. • Cross-sell products and introduce new ones, resolve customer complaints, guide them and provide relevant information • Maintain clean and tidy checkout areas, track transactions on balance sheets and report any discrepancies. • Bag, box or gift-wrap packages, handle merchandise returns and exchanges CUSTOMER SERVICE / CASHIER REP / DOLLAR TREE, Ramona CA 2013 - 2015 Professional Experience Continued • Manage various projects by identifying project goals, articulating creative vision to the team, developing detailed work plans, overseeing project tactics, managing resources effectively to successfully and complete project tasks within budget. • Working with other coordinators for our cultural festivals. Publicize and promote all of our events, working with our graphic artist to design our materials for promotions and advertising campaigns. Provide administrative support to the Executive Director and assist in projects in a variety of capacities including telephone coverage, copier projects, mail handling, supplies control, processing of correspondence, and events. CUSTOMER SERVICE SPECIALIST / NAAC, San Diego CA 2006 - 2013 OneStop Photogrphy Studios 1998 – 2009 Contract Traveling photographer • Traveling photographer which involves shooting events out of state and traveling state to state (by plane or car) almost every weekend and working with other team members working long hours setting up before and after the event. • Strong emphasis on shooting dance performance and capturing specific dance moves, unique angles, and spontaneous face expressions. Constant action photos taken for each performance throughout the competition and using my own multiple cameras bodies and super telephoto lens. • Transferring digital images to laptop between each performance, helping fellow teammates with their setup of (taping down cables, setting up other equipment, etc.). • Consistently capture high quality portraits, organize materials to ensure necessary equipment and supplies are available on picture day resulting in a smooth picture day process, assemble equipment at each shoot day site, and maintain equipment in a safe manner and transport between shoots according to company guidelines. • Provide clear direction and expectations for parents, school personnel, and student helpers regarding their role at the event, accurately complete and ship all required picture day materials within assigned timelines.