Peyton Trotter
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Peyton Trotter

WELLSTAR HEALTH SYSTEM
Coordinator Of Operations (April 2020 - Present)
? Serve as the primary point of contact for employee inquiries regarding building policies and procedures
? Manage the performance improvement process for the office and department in accordance with established policies and procedures
? Communicate and advise on HR policies centered around operations and building procedures.
? Support and ensure adherence of changing building operations for Covid-19 guidelines
? Provide requested information and take action to resolve or escalate issues in accordance with HR policies
? Provide excellent customer service to executives looking to utilize our facility

WELLSTAR HEALTH SYSTEM
Receptionist (September 2019 - April 2020)
? Help manage day to day operational aspects for work area
? Engage and direct patients and employees within area of responsibility
? Provide outstanding customer service while addressing patient concerns
? Manage access and delivery of training for conference rooms
? Ensure safety of all employee in the facility
? Act at the main point of contact for all general inquiries regarding the building

Enterprise Car Rental
Management Trainee (May 2018 – September 2019)
? Recognized and rewarded on multiple occasions for meeting or exceeding quality and service goals
? Exercised professional judgement in situations that directly impact quality of service
? Served as branch manager during off hour shifts responding to and resolving escalated customer complaints
? Engaged in service recovery for clients and customers using existing policies and procedures
? Prepared performance goals and objectives for employees to meet time sensitive metrics
? Delivered superior customer service by focusing on exceeding customer expectations, which required effective communication, negotiation and interaction with customers, vendors and colleagues
? Responded to and tracked customer complaints
? Documented and inventoried branch equipment and vehicles on a daily and hourly basis
? Drafted and completed reports for branch outlining damage and issues with vehicles

Alpha Kappa Alpha Sorority Incorporated, Marina, CA
Founding Chapter Leader, April 2015 – May 2018
? Developed business plan to establish first ever Alpha Kappa Alpha Sorority Inc. Chapter at California State University Monterey Bay
? Developed social media platforms to raise awareness and interest
? Created business process to engage administration, alumni and community leaders
? Served as leader to execute on operational business plan to start chapter
? Developed meeting agendas and led local and national meetings
? Chair of the programming committee
? Planned educational, philanthropic, community and social justice oriented events
? Provide immediate resolution of chapter issues
? Excellent customer service skills when hosting events catering to the community

UC Santa Clara, Educational Partnership Center, Gaining Early Awareness and Readiness for Undergraduate Programs (GEAR UP), Marina, CA
Academic Adviser, May 2016 – May 2018
? Developed and delivered daily curriculum for students
? One on One academic advising for at risk students
? Responsible for delivering updates to parents and students
? Informed and educated parents on college opportunities
? Assist parents in navigating resources for college preparation
? Display excellent customer service skills when dealing parent, teacher, student, and staff issues
? Maintain confidentiality when working on different student cases
? Serve as the primary contact for staff, students, and parents

Kaiser Permanente Public Affairs, Sacramento, CA
Public Affairs Administrative Assistant June 2015 – September 2015
? Represented organization at community events
? Wrote and published weekly newsletter for Hospital and Clinics
? Drafted social media communications for external audience
? Collaborated with external organizations
? Performed administrative duties as assigned using multiple computer applications