Payroll Resume
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Location: Pearland, TX, USA
School: AIU
Field of Study: Human Resource Management

Payroll Resume

Felicia Miles
Professional Objective
A talented, focused goal-oriented individual with excellent communication skills; seeking a position as a Payroll Consultant. Utilizing over 20 years of experience in HR, HRIS, Payroll and ERP system management with the ability to lead and execute an organization’s strategic vision with excellence in execution.


• 4 Years of Project Management Experience
• 5 SAP/ADP Global HCM Full Life Cycle Implementations (OM, PA, PY, CATS & BN)
• 3 SAP/ADP GlobalView Upgrades
• 3 Integration Projects between HRIS and Time Systems (KRONOS, CATS, Fieldglass & eTime)
• 1 SAP Employee Central SuccessFactors Design Functional Implementation
• 1 SAP SuccessFactors & Fieldglass
• 1 ADP eTime GlobalView Design Functional Implementation
• Implemented ESS/MSS Portal Manual
• Implemented End-User Manual
• Implemented and Facilitated ERP, ESS/MSS and End-User training for the entire organization
• Facilitated and Lead UAT Enhancement testing for various ERP systems
• Provided Project metrics reporting for Upper Management Team


 System Implementation & Management
 Production Support
 Project/Process Improvement
 Report Queries
 Training/Team Management
 Project Management
 Functional and technical requirement gathering
 Business System Analyst
 ADP GlobalView/G2 Extract
 Merlin
 OmniGraffle
 Fieldglass
 MS (Excel, Access, Word, SharePoint)
 Radar
 UltiPro

Professional Experience

Sr. HCM Payroll Functional Consultant Jan 2018 – Jun 2020
ERP Consultants – Houston, TX
Onsite at STG, Targa, lyondellbasell, UTC, Cummins
(Utilizing, SAP CATS, ADP GlobalView, SuccessFactors Employee Central, Ultimate)

• Provide solutions on HCM module – OM, PA & Payroll
• Provide ad hoc training and knowledge to business super-users as required in run and maintain activities, such as remedial training, issue resolution, etc.
• Perform QA on training materials, manage pilot testing to ensure smooth Go-Live process, report and monitor effectiveness of all training conducted.
• Ensure learning and performance objectives are appropriate for target audience.
• Conduct Instructor lead training sessions using methodology that includes PowerPoint presentations coupled with exercises utilizing an SAP training environment
• Works with the HRT Project/Enhancement Lead to identify and prioritize projects/enhancements requested by the COE
• Primary HR Functional Lead on projects and enhancements and works with the HR
• Translate requirements into system solutions (either through direct system configuration where applicable, or partnering with IT or a third party for advanced configuration)
• Develop business acumen to properly manage and document business requirements, build use cases, and testing scenarios
• Assist in execution of project life cycle, including as-is and to be analysis, scope definition, process improvement and testing
• Assist with problem solving and issue resolution – including escalation and prioritizations
• Test and document system changes
• Ensure successful rollout and ongoing support of projects/enhancements
• Provides frequent status update on projects/enhancements and escalates issues/risks as necessary

HCM Payroll Business Analyst Oct 2016 - Dec 2017
Harvey Nash – Houston, TX
Onsite at Apple
(Utilizing ADP GlobalView, KRONOS, Merlin, Employee Central)

• Gather business requirements and documentations.
• Lead Business Analyst SAP HCM Lead responsible for reviewing requirements, QA functional testing, data migration, data analysis, writing SOW’s and documentation
• Performed UAT testing and G2 Extract verification and reconciliations.
• Consistently assess current customized solutions to identify and recommend ADP GV standard solutions
• SAP HCM Time management implementation which Includes configuration of work schedule.
• Oversee the configuration of Time management with the clock.
• Configuration of personnel calculation rule to meet customer requirement
• Work successfully with 3rd party vendors to support business activities and act as the liaison with the SAP Technical team to troubleshoot, correct or enhance vendor interfaces
• Ensured solution quality and serve as the primary point of contact for ADP GV solution design between the project team, third party vendors, IT and the PMO process within the functional business area
• Provided architectural oversight and guidance to the ADP GV HR/ Comp Services development team to ensure high-quality technical solution designs during the detailed design, build, test and deploy phases that conforms to architecture principles and standards
• Detect critical deficiencies in the ADP GV HR/ Comp Services architectures and recommend improvements.
• Functional Support for PA and Time.

HCM Payroll Functional Consultant Sep 2015 - Nov 2016
Spencer Thomas Group – Houston, Texas
Remote at DUPONT
(Utilizing ADP GlobalView, SuccessFactors)

• Monitor and maintained all functionality of HRIS Systems
• Primary liaison with HRIS vendors contacts to ensure system effectiveness including upgrades and changes as they occur
• ADP GlobalView Lead responsible for requirements gathering, functional testing, data migration, data analysis, writing SOW’s and documentation
• Ensure activities are performed in a manner that that meets ADP GlobalView and/or DuPont’s requirements while adhering to ADP GlobalView best business processes.
• Reviewed and defined methodologies/process ensuring Payroll Specialist is trained following GlobalView and or DuPont's business requirements.
• Research, test and updated ADP CRM Incident / Change Management Tickets, Run SSL Data Loads and Reconcile Data Test Global view configurations and make recommendations for system improvements
• Ensured Payroll Specialist are applying consistent methodologies and meeting Client's Global view SLA
• Defined Interface SAP/Global test scripts for payroll third party vendors.
• Monitored day to day operations to ensure Payroll Specialist perform in accordance to the define roles and processes.
• Data mapping from SAP to GlobalView Data reconciliation between SAP, GlobalView, payroll vendor and SAP Success Factors.
• HCM Functional Support

Payroll Time Management Business Analyst Aug 2014 - Jul 2015
Solstice Consulting – Houston, TX
Onsite at HESS
(Utilizing ADP GlobalView, Fieldglass, SuccessFactors)

• Navigating Success Factors, add new hires, changes, transfers and workflow, create and maintain positions and Employee Central Reporting (ad-hoc)
• Collaborated in gathering all the functional requirements to enhance and correct existing errors
• Work closely with incident / change management team. Training Lead to review and approve curricula, courses and lessons and reviews and provides input to proposed training schedule.
• Review and write business process design documents for HR and CATS workflow
• Review functional designs for conversion, interfaces and enhancements.
• Training material preparation and delivery. Prepare write-ups to communicate to impact of HR / CATS activities leading up to production.
• Participate in various functional testing activities Data clean-up and validation with business units and HR before cut-over.
• Review and validation of data and stabilization post go-live Month end support and training post go-live Facilitate CATS training sessions.
• Data mapping from SAP to SuccessFactors (Implementation project) Data reconciliation between SAP and SuccessFactors.
• CATS Functional Support for Employees and Contractors

HRIS Consultant/SAP Payroll/ADP Globalview Nov 2012 - Jul 2014
ERP Consultants – Houston, TX
Onsite at Worley Parson, Air Liquide
(Utilizing ADP GlobalView, PeopleSoft, Oracle)

• Track system updated and coordinated implementation to ensure continuity of operation to support business need
• Maintained payroll calendar Implementation and support of payroll functions of SAP ECC 6.0 Process and system design, configuration, integration testing, user training and post go-live support.
• Work successfully with 3rd party vendors to support business activities and act as the liaison with the SAP Technical team to troubleshoot, correct or enhance vendor interfaces
• SAP configuration and functional support for bi-weekly payroll processing.
• Troubleshoot and resolved incident change management tickets.
• Create, review and approve supporting documentation of end-user requests for reports, changes in functionality, enhancements, reorganizations and changes in master data Perform configuration and schema builds in accordance with highest.
• SAP build and documentation standards.
• Daily support of production payroll environment for all US based employees including error review, and emergency technical support.
• Collaborated with other payroll teams to resolve complex issues.
• Work closely with business owners to determine exact payroll configuration and schema defect or build requirements as well as review of modifications prior to move to production
• Accurately and thoroughly document change requirements.
• Develop configuration or schema modifications thoroughly testing accuracy and impact.
• Ensure that assigned work completed in a timely fashion and is coordinated across functional areas when required.
• Created, reviewed and approved supporting documentation of end-user requests for reports, changes in functionality, enhancements, reorganizations and changes in master.
• HCM ADP End-user Functional Support

SAP HCM Payroll Functional Lead Feb 2012 - Nov 2012
Atwood Oceanics – Houston, TX
(Utilizing ADP GlobalView, SAP, UltiPro)

• Design Org structure as per customer requirement
• Info types, Info groups and Info type menus as per business requirement
• Dynamic Actions for mail trigger on the execution of personnel action.
• Configure time types absence, attendance codes & work schedules
• Lead SAP HCM functional analyst in the implementation, testing and training of all HCM Modules
• Ensured SAP systems & automated processes are accurately & adequately meeting the needs of the HR, Shared Services & PY departments
• Redesigned Enterprise, Personnel & Organizational structure globally to leverage
SAP best practice & make the foundation for global ESS/MSS rollout
• Work successfully with 3rd party vendors to support business activities and act as the liaison with the SAP Technical team to troubleshoot, correct or enhance vendor interfaces
• SAP HCM Lead responsible for requirements gathering, functional testing, data migration, data analysis, writing SOW’s and documentation
• Tested, approved and implemented system upgrades/patches as necessary
• Used standard, custom, & ad-hoc reporting tools to validate data entry activities for inconsistencies or errors & takes the necessary action to resolve issues &notify the appropriate master data & PY team of corrections &potential follow-up activities
• Compose HR documentations for SAP/PY throughout global HR areas of responsibility
• Developed training material/procedures & trained end-users in the proper use of ERP systems
• HCM functional support for ESS/MSS Workflow, Payroll and Org. Management

Solution Architect Team Lead Mar 2011 – Feb 2012
Onsite at Hostess
(Utilizing, SAP, KRONOS)

• Supported the programming, management & maintenance services required to
implement & support new installations or maintain & improved existing SAP
system for clients
• SAP Architect Lead responsible for requirements gathering, functional testing, data migration, data analysis, writing SOW’s and documentation
• Managed SAP transports, support packs & UAT testing Responsible for planning,
analyzing & defining software design strategies & solutions
• Planned, defined & supported the delivery of future functional& technical capabilities for SAP & group of applications
• Supervised On/Offshore Business Analyst (staff of ten)
• Coached other team members to develop stronger functional & technical skills for
the applications which they are aligned to support
• Collaborated with Project Mangers, other Architects, Developers & Testers to
define the intended business & technical capabilities that the team needs to
deliver as part of a project
• Analyzed and make required changes to stabilize the current HCM Payroll
• Resolve issues related to current system design and settings (resolve help desk
tickets, configuration, issues), proposed and document solutions, perform
configuration and testing because of stabilization efforts
• Works closely with the business, payroll& IT clients to ensure IT development
plans are in line with the Marketing, Operations, & IT goals of the client; to define
& clarify business requirements

HRIS Payroll Business Analyst Sep 2007 - Jun 2010
Statoil – Houston, TX
(Utilizing SAP)
• Designed and implement Business request form for HR and Payroll request (End to End process)
• Documented and implemented process manual HR, Payroll, Benefits, Compensation and Data Management end-users
• SME for Expats and US Payroll
• Lead technical and functional process and system enhancements implementation, including, testing and training of all HCM Modules
• Build reports, dashboards and ad hoc reports for management and human resources departmental needs
• Collaborated with IT and HR to establish automated interfaces and customizations
• Conducted training for end-users and managers as needed
• Closely adhere to all system change control policies and procedures protecting data and functionality integrity
• Work successfully with 3rd party vendors to support business activities and act as the liaison with the SAP Technical team to troubleshoot, correct or enhance vendor interfaces

HRIS SAP Payroll Lead Nov 200 -Sep 2007
NRG Energy (formerly Reliant Energy) – Houston, TX
(Utilizing SAP 4.6, Taleo, MS Access Reporting)
• Payroll SME during the implementation of SAP Payroll
• Prepared test scripts and performed end user testing system configuration, changes, problem resolution, enhancements, upgrades and integration activities
• Developed and maintained process documentation
• Processed weekly, bi-weekly, semimonthly and monthly payroll for approximately 5000 U.S. employees
• Supported users by resolving system/process issues; prioritized and follow-up on resolutions in a timely manner.
• Participated in projects led by other Project Managers in different areas.
• Define new or use existing system help check procedures, train responsible users and control executions
• Raise any improvement needs for system of processes
• Proactively addressed risks and potential issues, escalate issues according to the agreed procedures
• HCM Functional support for OM, PA, BN & ESS/MSS Workflow

Education & Records of Achievements
BA, Human Resource Management 2010
American Intercontinental University
Hoffman Estates, IL

AS, Business 2008
Houston Community College,
Houston, TX