Pauline Resume
PAULINE RICHARD
White Plains, NY 10603
Phone:------------ Email: ------------
PROFILE
CORE COMPETENCIES & SKILLS
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PROFESSIONAL EXPERTISE
? Excellent working knowledge of MS Office, particularly Word, Outlook, Access, Excel and PowerPoint.
? Having absolute discretion when handling sensitive information.
? Coming up with ideas on how to improve administrative processes.
? Knowledge of Various Business/HRIS/ Hospital Applications- CRM, Midus, ADP, Concur, Workday, Trinet, Okta, SAP,
Google Suite, and Shared Service Center.
? Making sure the office meeting the strictest health and safety requirements.
? An excellent telephone manner. In-depth knowledge of business communication.
? Detail and task oriented; able to successfully coordinate and manage multiple projects and priorities.
? Excellentpresentationskills,abletotakecomplex,sometimestechnical,proposalsorchallenges.
? Excellent client skills; demonstrably able to build effective relationships with a range of customers at different levels.
? Strong analytical skills, with proven ability to work under pressure.
? Superior knowledge of internet, Google, Facebook, Twitter, Instagram and Pinterest.
? Competent in Windows based setting, proficient in keyboarding, internet, and automated systems usage.
? Excellent organizational skills and demonstrated ability to complete detailed work accurately.
? Act with a high level of professionalism, integrity, and discretion in handling confidential information.
PROFESSIONAL EXPERIENCE
Office and Facilities Manager - Amenity Analytics, New York, NY JUNE 2019- PRESENT
? Create and manage vendor contracts, and relationships, billing, manage and reconcile credit cards.
? Onboarding/Exiting of all employees, manage to verify for new hires, Present New employee Orientations.
? Develop 401 K plan, Sexual harassment policy, as well as implement Travel policy and Covid-19 related policies.
? Strategic planning with executive leadership for all Amenity related events, financial goals, and team building events.
? Directly support CEO, all C-Suite staff, VP’s and Text Ai team leader’s logistics in travel, special events, and managed
detail orientated projects.
? Establish administrative expertise in supply purchasing, maintaining vendor relationships, processing.
? Created a file management system utilizing pivot tables, excel, google suite, Okta, and Trinet.
Data Analyst / Administrative Assistant - DEA, New York, White Plains, NY FEBRUARY 2018- JUNE 2019
? Assisting with the mailing of confidential documents to Drug Enforcement Administration Locations.
? Regularly acknowledged by leadership for timeliness and attention to detail.
? Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects.
? Translating and collecting data from the DEA website to identify patterns between agents.
? Scanning all applicable documents to the DEA NYC division for processing, financial, and quality purposes.
? Completing employment, payroll verification, and timekeeping using DEA web and Kronos for all employees.
? Utilizing Microsoft Excel to create pivot tables to identify which agent was working each case and how many hours.
Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and
administrative functions to excel in an Office/Administrative Assistant role. My understanding of success in distributing
excellent customer service, clerical support, and administrative assistance will be utilized and enhanced along with the
willingness to train in an area needed or required for growth and development to fulfill the company’s expectations long-
term career goals. I am passionate about my work and am looking to join a company with growth potential.
Team Management
Front Desk
Diary Management
Database Management
Calendar Management
Office Management
Microsoft Office Suite
Office Procedures
Time Management
Bookkeeping
Operation Management
Mail Distribution
Customer Service
Data Entry
Problem Solving
Vendor Relationships
Project Management
Schedule Management
Occupational Health Intern - Westchester Medical Center, Valhalla, NY February 2018 – August 2018
? Gaining exposure to all aspects of Westchester Medical Employee Health Annual, pre-placements, drug tests, and mask FIT testing.
? Providing support to the Occupational Health Clerk by answering phone calls, scheduling patients for annual exams, PPDs, vitals, and hearing tests.
? Completing various medical projects including filing, excel spreadsheets for director.
? Utilizing iCare system, D2K, Midus, and other healthcare applications in the hospital.
? Completing various medical projects including filing, excel sheets, surveys, and employee emailing system.
Family Self-Sufficiency Case Worker - CVR, New York, White Plains, NY August 2017 –February 2018
? Administered case management services to assist program participants in achieving interim steps to self-sufficiency.
? Assisted program participants in writing their service plans and setting program and family goals.
? Helped program participants in accessing appropriate public or private agencies to obtain specialized types of
assistance.
? Provided counseling in life skills areas including parenting, employment, education, financial management.
? Established effective relationships with participating families to assist them in achieving program and family goals.
? Identified the need for services through in-depth discussions with clients.
Human Resource Intern - Schott North America, Elmsford, NY January 2017 –August 2017
? Assisted with the mailing of confidential documents throughout the USA daily.
? Completed employment and payroll verification.
? Sorted data from Mass Mutual and created Excel spreadsheets to have former employees removed from the system.
? Handled SAP to conduct short-term projects such as HR audits, head-counts, and ad hoc reports.
? Audited diversity data from SAP on over 500+ employees to ensure compliance with SCHOTT’s Affirmative Action
Plan, EEO regulations, and company goals.
Administrative Assistant - Bright Horizons, White Plains, NY June 2016 – October 2017
? Performed New Employee Orientation training, prepare NEO folders, new hire paperwork, onboarding processes, and
set up NEO dates.
? Helped with background checks for applicants using BH questions, interview questions, and observation scheduling.
? Performed sub-pool monthly calls, JPA scheduling, JPA center feedback, counseling for sub-pool and in-home
caregivers CPR training, scheduling, a matrix of all employees.
Teacher Assistant August 2014 – July 2015
? Witnessed and supported the developmental milestones of 4-10 children.
? Enforced administration policies and rules governing students.
? Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
? Completed administrative duties for director when needed.
EDUCATIONAL ATTAINMENT
? Bachelor of Science, Health Services Administration Lehman College, Bronx, NY
May 2018
? Associates in Liberal Arts, Social Science Westchester Community College, Valhalla, NY May 2016
? CPR/AED Certified
LEADERSHIP & COMMUNICATION
? Assess the competitive environment with an external orientation.
? Effectively communicate with people from diverse backgrounds.
? Highlighting teamwork. Build team commitment.
? Communicate a vision and path. Motivates & inspires team.
REFERENCES: References available upon request
PAULINE RICHARD
White Plains, NY 10603
Phone:------------ Email: ------------
PROFILE
CORE COMPETENCIES & SKILLS
??? ??? ??? ??? ??? ???
PROFESSIONAL EXPERTISE
? Excellent working knowledge of MS Office, particularly Word, Outlook, Access, Excel and PowerPoint.
? Having absolute discretion when handling sensitive information.
? Coming up with ideas on how to improve administrative processes.
? Knowledge of Various Business/HRIS/ Hospital Applications- CRM, Midus, ADP, Concur, Workday, Trinet, Okta, SAP,
Google Suite, and Shared Service Center.
? Making sure the office meeting the strictest health and safety requirements.
? An excellent telephone manner. In-depth knowledge of business communication.
? Detail and task oriented; able to successfully coordinate and manage multiple projects and priorities.
? Excellentpresentationskills,abletotakecomplex,sometimestechnical,proposalsorchallenges.
? Excellent client skills; demonstrably able to build effective relationships with a range of customers at different levels.
? Strong analytical skills, with proven ability to work under pressure.
? Superior knowledge of internet, Google, Facebook, Twitter, Instagram and Pinterest.
? Competent in Windows based setting, proficient in keyboarding, internet, and automated systems usage.
? Excellent organizational skills and demonstrated ability to complete detailed work accurately.
? Act with a high level of professionalism, integrity, and discretion in handling confidential information.
PROFESSIONAL EXPERIENCE
Office and Facilities Manager - Amenity Analytics, New York, NY JUNE 2019- PRESENT
? Create and manage vendor contracts, and relationships, billing, manage and reconcile credit cards.
? Onboarding/Exiting of all employees, manage to verify for new hires, Present New employee Orientations.
? Develop 401 K plan, Sexual harassment policy, as well as implement Travel policy and Covid-19 related policies.
? Strategic planning with executive leadership for all Amenity related events, financial goals, and team building events.
? Directly support CEO, all C-Suite staff, VP’s and Text Ai team leader’s logistics in travel, special events, and managed
detail orientated projects.
? Establish administrative expertise in supply purchasing, maintaining vendor relationships, processing.
? Created a file management system utilizing pivot tables, excel, google suite, Okta, and Trinet.
Data Analyst / Administrative Assistant - DEA, New York, White Plains, NY FEBRUARY 2018- JUNE 2019
? Assisting with the mailing of confidential documents to Drug Enforcement Administration Locations.
? Regularly acknowledged by leadership for timeliness and attention to detail.
? Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects.
? Translating and collecting data from the DEA website to identify patterns between agents.
? Scanning all applicable documents to the DEA NYC division for processing, financial, and quality purposes.
? Completing employment, payroll verification, and timekeeping using DEA web and Kronos for all employees.
? Utilizing Microsoft Excel to create pivot tables to identify which agent was working each case and how many hours.
Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and
administrative functions to excel in an Office/Administrative Assistant role. My understanding of success in distributing
excellent customer service, clerical support, and administrative assistance will be utilized and enhanced along with the
willingness to train in an area needed or required for growth and development to fulfill the company’s expectations long-
term career goals. I am passionate about my work and am looking to join a company with growth potential.
Team Management
Front Desk
Diary Management
Database Management
Calendar Management
Office Management
Microsoft Office Suite
Office Procedures
Time Management
Bookkeeping
Operation Management
Mail Distribution
Customer Service
Data Entry
Problem Solving
Vendor Relationships
Project Management
Schedule Management
Occupational Health Intern - Westchester Medical Center, Valhalla, NY February 2018 – August 2018
? Gaining exposure to all aspects of Westchester Medical Employee Health Annual, pre-placements, drug tests, and mask FIT testing.
? Providing support to the Occupational Health Clerk by answering phone calls, scheduling patients for annual exams, PPDs, vitals, and hearing tests.
? Completing various medical projects including filing, excel spreadsheets for director.
? Utilizing iCare system, D2K, Midus, and other healthcare applications in the hospital.
? Completing various medical projects including filing, excel sheets, surveys, and employee emailing system.
Family Self-Sufficiency Case Worker - CVR, New York, White Plains, NY August 2017 –February 2018
? Administered case management services to assist program participants in achieving interim steps to self-sufficiency.
? Assisted program participants in writing their service plans and setting program and family goals.
? Helped program participants in accessing appropriate public or private agencies to obtain specialized types of
assistance.
? Provided counseling in life skills areas including parenting, employment, education, financial management.
? Established effective relationships with participating families to assist them in achieving program and family goals.
? Identified the need for services through in-depth discussions with clients.
Human Resource Intern - Schott North America, Elmsford, NY January 2017 –August 2017
? Assisted with the mailing of confidential documents throughout the USA daily.
? Completed employment and payroll verification.
? Sorted data from Mass Mutual and created Excel spreadsheets to have former employees removed from the system.
? Handled SAP to conduct short-term projects such as HR audits, head-counts, and ad hoc reports.
? Audited diversity data from SAP on over 500+ employees to ensure compliance with SCHOTT’s Affirmative Action
Plan, EEO regulations, and company goals.
Administrative Assistant - Bright Horizons, White Plains, NY June 2016 – October 2017
? Performed New Employee Orientation training, prepare NEO folders, new hire paperwork, onboarding processes, and
set up NEO dates.
? Helped with background checks for applicants using BH questions, interview questions, and observation scheduling.
? Performed sub-pool monthly calls, JPA scheduling, JPA center feedback, counseling for sub-pool and in-home
caregivers CPR training, scheduling, a matrix of all employees.
Teacher Assistant August 2014 – July 2015
? Witnessed and supported the developmental milestones of 4-10 children.
? Enforced administration policies and rules governing students.
? Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
? Completed administrative duties for director when needed.
EDUCATIONAL ATTAINMENT
? Bachelor of Science, Health Services Administration Lehman College, Bronx, NY
May 2018
? Associates in Liberal Arts, Social Science Westchester Community College, Valhalla, NY May 2016
? CPR/AED Certified
LEADERSHIP & COMMUNICATION
? Assess the competitive environment with an external orientation.
? Effectively communicate with people from diverse backgrounds.
? Highlighting teamwork. Build team commitment.
? Communicate a vision and path. Motivates & inspires team.
REFERENCES: References available upon request