Ortiz
Diego Ortiz
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EDUCATION
Bachelor of Arts, Film, Television, & Media May 2020
California State University, Dominguez Hills (CSUDH); Carson CA
EXPERIENCE
Social Media Support Agent
LA Galaxy Soccer TOCA Football, Torrance CA September 2018 - February 2020
? Expanded reach of products and services by promoting through social media.
? Provided great customer service by interacting with customers through social media platforms.
? Curated content and created consistent content posting schedules.
? Communicated with team and shared creative ideas.
? Accelerated social media growth by developing creative content such as videos, pictures, and ads.
Freelance Photographer
Self-employed, Los Angeles CA October 2016 - Present
? Created authentic relationships with clients.
? Developed packages with different options for clients.
? Provided high-quality portrait photos, leading to a customer base of 70% repeat business.
? Enhanced digital editing skills on Photoshop and Lightroom.
? Assembled a professional portfolio site to showcase skills.
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Premium Customer Service Supervisor
American Airlines, Los Angeles CA January 2016 - July 2019 ?
? Guided team of 20+ through daily tasks and objectives leading to exceptional customer service.
? Executed multiple assigned tasks in a timely and effective manner, preventing fallback in daily assignments.
? Handled 50+ customer interactions per day/night, giving detailed, personalized, friendly &
polite service to ensure customer retention.
? Remained calm and courteous at all times, even during moments of intense customer displeasure such as flight cancelations.
? Helped resolve unforeseen conflicts/issues the team might have, reducing stress and accelerating productivity.
Assistant
Sony Pictures, Culver City CA December 2019- March 2020
? Answered phones and provided basic information.
? Opened, sorted, and distributed incoming messages and correspondence.
? Ran errands and delivered packages through the lot, and provided assistance where needed.
? Helped handle projects and help coordinate events on the lot.
SKILLS
Computer: Microsoft Office, Photoshop, Lightroom, Final Cut Pro Social Media: Instagram, Facebook, LinkedIn Languages: Fluent spanish (speaking, reading, and writing)
Diego Ortiz
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------------
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EDUCATION
Bachelor of Arts, Film, Television, & Media May 2020
California State University, Dominguez Hills (CSUDH); Carson CA
EXPERIENCE
Social Media Support Agent
LA Galaxy Soccer TOCA Football, Torrance CA September 2018 - February 2020
? Expanded reach of products and services by promoting through social media.
? Provided great customer service by interacting with customers through social media platforms.
? Curated content and created consistent content posting schedules.
? Communicated with team and shared creative ideas.
? Accelerated social media growth by developing creative content such as videos, pictures, and ads.
Freelance Photographer
Self-employed, Los Angeles CA October 2016 - Present
? Created authentic relationships with clients.
? Developed packages with different options for clients.
? Provided high-quality portrait photos, leading to a customer base of 70% repeat business.
? Enhanced digital editing skills on Photoshop and Lightroom.
? Assembled a professional portfolio site to showcase skills.
? ------------
Premium Customer Service Supervisor
American Airlines, Los Angeles CA January 2016 - July 2019 ?
? Guided team of 20+ through daily tasks and objectives leading to exceptional customer service.
? Executed multiple assigned tasks in a timely and effective manner, preventing fallback in daily assignments.
? Handled 50+ customer interactions per day/night, giving detailed, personalized, friendly &
polite service to ensure customer retention.
? Remained calm and courteous at all times, even during moments of intense customer displeasure such as flight cancelations.
? Helped resolve unforeseen conflicts/issues the team might have, reducing stress and accelerating productivity.
Assistant
Sony Pictures, Culver City CA December 2019- March 2020
? Answered phones and provided basic information.
? Opened, sorted, and distributed incoming messages and correspondence.
? Ran errands and delivered packages through the lot, and provided assistance where needed.
? Helped handle projects and help coordinate events on the lot.
SKILLS
Computer: Microsoft Office, Photoshop, Lightroom, Final Cut Pro Social Media: Instagram, Facebook, LinkedIn Languages: Fluent spanish (speaking, reading, and writing)