Operations Optimizer
DOM SMITH
230 E Flamingo Rd Las Vegas, NV 89169
Phone :------------
D------------
OBJECTIVE To positively impact an innovative, client-focused organization by combining strong sales skills with proven ability to build teams, create effective systems, and assess customer needs to provide genuine yet profitable solutions.
PROFILE Self motivated, results-oriented sales professional with success in inside, telephone, and outside sales with proven ability to exceed quotas and merchandise intangible financial products. Strong telephone presence, exceptional communication and interpersonal skills. Proficient in Microsoft Office programs and various company-specific databases and software packages. Confident, yet extremely coach-able with above average ability to quickly acquire working knowledge of previously unfamiliar capacities and skill sets.
EXPERIENCE
DV CONSULTING SERVICES—Las Vegas, NV
May 2018-Present
DV Consulting provides call center business operations with productivity tools and advice to improve recruiting, selection, training and supervision of both inbound and outbound call center personnel in both business and consumer markets.
For an industry leading shop management system designer, designed, built, tested, installed and staffed a remote telesales operation including construction of the sales force automation system, the sales and reporting systems.
For a well-known charitable fund-raising organization, developed, built and implemented a recruiting, selection, training and supervision plan and increased "seats" by 20% and increased donor rate by 15%.
For a current provider of online automotive diagnostic services designed and built a CRM call center support program to provide reloading opportunities for its inside sales and service operation.
For an internationally known automotive auction firm designed and built a technician sales training program for maximizing profitability in inspection, diagnosis and repair for used vehicles.
For a major restaurant equipment parts warehouse, developed and implemented training program for inside sales representatives.
TRAVEL REWARDS, INC—Las Vegas, NV
Feb 2013-Jun 2018 Director of Call Center Operations
• Oversaw all aspects and operations of telemarketing sales center including Payroll, Marketing, Lead
Generation, and day to day business operations
Generated average sales revenue of over $1.3 Million annually between 2013 and 2017
Hiring and Training of over 50 sales agents
Oversaw Payroll, Marketing, Lead Generation, and day to day business operations
Effectively guided and motivated team members toward personal and company goals.
Successfully negotiated rates, fee schedule, pay rate, and other financial aspects for the mutual benefit of my employees, clients, and providers
COPELAND GROUP, USA – Norcross, GA (HQ Longview, TX)
Mar 2010- Dec 2012 – Medicare Products Sales Agent
Assisted eligible Medicare recipients with Medicare Advantage and Supplemental healthcare plan
solutions through consultative assessment of individual customer need
Utilizing ethical, empathetic approach counseled eligible clients regarding their options in compliance with stringent governmental guidelines, procedures, and practices.
Consistently remained knowledgeable of ever-changing procedural criterion governing Medicare to
remain ethically and legally compliant based on guidelines set forth by the Federal Government,
independent Insurance carriers, and individual state legislation
Expanded current and residual client base and enrollees for major insurance providers as contracted
representative for Aetna, BCBS, United Healthcare, as well as several region-specific providers
HOMEOWNERS MORTGAGE OF AMERICA— Atlanta, Ga
2008-2009 Outbound Mortgage Sales Consultant
• Effectively generated prospects by making 200-300 outbound calls daily. Drafted customized FHA and Conventional loan programs and solutions for debt consolidation, refinance, and new home purchases, based on individual customer need and qualifications.
• Consistently converted greater than 50 percent of prospects into mortgage applicants. Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance with mortgage banking and finance guidelines, and acquired necessary documentation for processing and underwriting of each transaction
• Utilized consultative, rapport-based sales process to recommend services and action plan based on analysis of each customer's specific needs and credit criteria.
•Negotiated mortgage terms and interest rates
•Generated over $3.5 million in loan volume between Jan 08 and June 09
HUGGINS FINANCIAL GROUP/ HARTFORD LIFE INSURANCE GROUP –Atlanta, Ga
2006-2008 Licensed Sales Agent Agent
• Maintained 75 percent closing ratio.
• Generated leads through cold prospecting and cold lead acquisition. Developed “consultative questioning technique” which later became the blueprint of the Mortgage Protection sales training process.
• Acquired State of Georgia Life, Accident & Sickness Insurance License
•Earned Hartford Life & Annuity Co. Launch Award for writing 25 new policy application contracts within first sixty days in the field
•Recognized as youngest licensed agent to successfully complete HFG in-house sales training course at age twenty.
DOM SMITH
230 E Flamingo Rd Las Vegas, NV 89169
Phone :------------
D------------
OBJECTIVE To positively impact an innovative, client-focused organization by combining strong sales skills with proven ability to build teams, create effective systems, and assess customer needs to provide genuine yet profitable solutions.
PROFILE Self motivated, results-oriented sales professional with success in inside, telephone, and outside sales with proven ability to exceed quotas and merchandise intangible financial products. Strong telephone presence, exceptional communication and interpersonal skills. Proficient in Microsoft Office programs and various company-specific databases and software packages. Confident, yet extremely coach-able with above average ability to quickly acquire working knowledge of previously unfamiliar capacities and skill sets.
EXPERIENCE
DV CONSULTING SERVICES—Las Vegas, NV
May 2018-Present
DV Consulting provides call center business operations with productivity tools and advice to improve recruiting, selection, training and supervision of both inbound and outbound call center personnel in both business and consumer markets.
For an industry leading shop management system designer, designed, built, tested, installed and staffed a remote telesales operation including construction of the sales force automation system, the sales and reporting systems.
For a well-known charitable fund-raising organization, developed, built and implemented a recruiting, selection, training and supervision plan and increased "seats" by 20% and increased donor rate by 15%.
For a current provider of online automotive diagnostic services designed and built a CRM call center support program to provide reloading opportunities for its inside sales and service operation.
For an internationally known automotive auction firm designed and built a technician sales training program for maximizing profitability in inspection, diagnosis and repair for used vehicles.
For a major restaurant equipment parts warehouse, developed and implemented training program for inside sales representatives.
TRAVEL REWARDS, INC—Las Vegas, NV
Feb 2013-Jun 2018 Director of Call Center Operations
• Oversaw all aspects and operations of telemarketing sales center including Payroll, Marketing, Lead
Generation, and day to day business operations
Generated average sales revenue of over $1.3 Million annually between 2013 and 2017
Hiring and Training of over 50 sales agents
Oversaw Payroll, Marketing, Lead Generation, and day to day business operations
Effectively guided and motivated team members toward personal and company goals.
Successfully negotiated rates, fee schedule, pay rate, and other financial aspects for the mutual benefit of my employees, clients, and providers
COPELAND GROUP, USA – Norcross, GA (HQ Longview, TX)
Mar 2010- Dec 2012 – Medicare Products Sales Agent
Assisted eligible Medicare recipients with Medicare Advantage and Supplemental healthcare plan
solutions through consultative assessment of individual customer need
Utilizing ethical, empathetic approach counseled eligible clients regarding their options in compliance with stringent governmental guidelines, procedures, and practices.
Consistently remained knowledgeable of ever-changing procedural criterion governing Medicare to
remain ethically and legally compliant based on guidelines set forth by the Federal Government,
independent Insurance carriers, and individual state legislation
Expanded current and residual client base and enrollees for major insurance providers as contracted
representative for Aetna, BCBS, United Healthcare, as well as several region-specific providers
HOMEOWNERS MORTGAGE OF AMERICA— Atlanta, Ga
2008-2009 Outbound Mortgage Sales Consultant
• Effectively generated prospects by making 200-300 outbound calls daily. Drafted customized FHA and Conventional loan programs and solutions for debt consolidation, refinance, and new home purchases, based on individual customer need and qualifications.
• Consistently converted greater than 50 percent of prospects into mortgage applicants. Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance with mortgage banking and finance guidelines, and acquired necessary documentation for processing and underwriting of each transaction
• Utilized consultative, rapport-based sales process to recommend services and action plan based on analysis of each customer's specific needs and credit criteria.
•Negotiated mortgage terms and interest rates
•Generated over $3.5 million in loan volume between Jan 08 and June 09
HUGGINS FINANCIAL GROUP/ HARTFORD LIFE INSURANCE GROUP –Atlanta, Ga
2006-2008 Licensed Sales Agent Agent
• Maintained 75 percent closing ratio.
• Generated leads through cold prospecting and cold lead acquisition. Developed “consultative questioning technique” which later became the blueprint of the Mortgage Protection sales training process.
• Acquired State of Georgia Life, Accident & Sickness Insurance License
•Earned Hartford Life & Annuity Co. Launch Award for writing 25 new policy application contracts within first sixty days in the field
•Recognized as youngest licensed agent to successfully complete HFG in-house sales training course at age twenty.