Olivia Finlayson Resume
Education
Criminology, Law & Society Major at University of Toronto Mississauga, Ontario
Honours Bachelor of Arts Candidate, 2021 2017-Present
Exchange program at University of Sydney 2020
St Augustine Catholic High School Markham, Ontario
Ontario Scholar, Business Studies Certificate 2012-2016
Academic Awards
Dean’s List, University of Toronto at Mississauga 2019/20
Entrance Scholarship, University of Toronto at Mississauga 2017
Business Studies Certificate, St. Augustine Catholic High School 2016
Ontario Scholar, Minister of Education 2016
Honour Roll, St. Augustine Catholic High School 2014, 2016
Employment
Louise Taylor Global, Sydney, Australia
Media & Public Relations Intern March 2020 – April 2020
o Drafted press and media releases
o Contacted media outlets for segments and stories
o Copywrote articles for different social networks and main website
o Administrative duties
Fasken Martineau DuMoulin LLP, Toronto, Ontario
Marketing & Events Intern September 2019 – December 2019
o Data collection from events
o Assisted in the set-up, tear-down, and hosting of firm events
o Created and maintained an events calendar and master list of event spaces
Marketing Intern January 2019 – April 2019
o Drafted social media posts for company updates and events
o Created a ‘start-up’ events calendar
o Assisted in tasks relating to PDAC Conference events
Markham Medical Clinic, Markham, Ontario
Medical Secretary December 2018 – September 2019
o Administrative operations maintaining confidentiality at all times
o Liaised with patients and doctors, scheduled appointments, notified patients of specialist appointments, telephone operations, and maintained seamless turnover of patients in rooms
J & D Benefits, Markham, Ontario
Summer Office Assistant - Insurance April 2018 – August 2018
o Administrative tasks maintaining confidentiality at all times
o Performed internal audits on three companies to ensure accurate client database information
o Receptionist duties including answering and directing phone calls and faxes, distributing mail, and email correspondence
Terra Nova Trading Inc., Oakland, California
Summer Intern 2017
o Created buy and sell contracts and matched contracts to fulfill orders
o Completed administrative duties including filing and reorganizing office systems to ensure efficiency
o Created a comprehensive report on my time spent in the office including a SWOT analysis and some recommendations for improvement
Milestones Bar and Grill, Richmond Hill, Ontario
Hostess 2015-2018
o Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings
o Monitored dining room and guest flow to maximize table usage and minimize customer wait times
o Trained new recruits and educated them on service policies
o Communicated effectively with management, back of house, and coworkers regarding special requests and potential issues, and to ensure timely and effective customer assistance
Volunteerism
Accessibility Centre, University of Toronto at Mississauga
Volunteer Note Taker 2018 – Present
o Take complete and detailed notes during lectures and submit them for students with accessibility needs to use
Skills and Interests
o Interpersonal and communication skills
o Multitasking
o Social media skills
o Microsoft proficiency
o Teamwork
o Travel
o Music/Concerts
o Entertainment Industry
Education
Criminology, Law & Society Major at University of Toronto Mississauga, Ontario
Honours Bachelor of Arts Candidate, 2021 2017-Present
Exchange program at University of Sydney 2020
St Augustine Catholic High School Markham, Ontario
Ontario Scholar, Business Studies Certificate 2012-2016
Academic Awards
Dean’s List, University of Toronto at Mississauga 2019/20
Entrance Scholarship, University of Toronto at Mississauga 2017
Business Studies Certificate, St. Augustine Catholic High School 2016
Ontario Scholar, Minister of Education 2016
Honour Roll, St. Augustine Catholic High School 2014, 2016
Employment
Louise Taylor Global, Sydney, Australia
Media & Public Relations Intern March 2020 – April 2020
o Drafted press and media releases
o Contacted media outlets for segments and stories
o Copywrote articles for different social networks and main website
o Administrative duties
Fasken Martineau DuMoulin LLP, Toronto, Ontario
Marketing & Events Intern September 2019 – December 2019
o Data collection from events
o Assisted in the set-up, tear-down, and hosting of firm events
o Created and maintained an events calendar and master list of event spaces
Marketing Intern January 2019 – April 2019
o Drafted social media posts for company updates and events
o Created a ‘start-up’ events calendar
o Assisted in tasks relating to PDAC Conference events
Markham Medical Clinic, Markham, Ontario
Medical Secretary December 2018 – September 2019
o Administrative operations maintaining confidentiality at all times
o Liaised with patients and doctors, scheduled appointments, notified patients of specialist appointments, telephone operations, and maintained seamless turnover of patients in rooms
J & D Benefits, Markham, Ontario
Summer Office Assistant - Insurance April 2018 – August 2018
o Administrative tasks maintaining confidentiality at all times
o Performed internal audits on three companies to ensure accurate client database information
o Receptionist duties including answering and directing phone calls and faxes, distributing mail, and email correspondence
Terra Nova Trading Inc., Oakland, California
Summer Intern 2017
o Created buy and sell contracts and matched contracts to fulfill orders
o Completed administrative duties including filing and reorganizing office systems to ensure efficiency
o Created a comprehensive report on my time spent in the office including a SWOT analysis and some recommendations for improvement
Milestones Bar and Grill, Richmond Hill, Ontario
Hostess 2015-2018
o Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings
o Monitored dining room and guest flow to maximize table usage and minimize customer wait times
o Trained new recruits and educated them on service policies
o Communicated effectively with management, back of house, and coworkers regarding special requests and potential issues, and to ensure timely and effective customer assistance
Volunteerism
Accessibility Centre, University of Toronto at Mississauga
Volunteer Note Taker 2018 – Present
o Take complete and detailed notes during lectures and submit them for students with accessibility needs to use
Skills and Interests
o Interpersonal and communication skills
o Multitasking
o Social media skills
o Microsoft proficiency
o Teamwork
o Travel
o Music/Concerts
o Entertainment Industry