Office Manager
Kimbrley Day
1412 London Way
Lithia Springs, GA 30122
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M------------
Results driven professional with more than 20 years of experience in account and customer management, sales, customer service and executive administration.
EXPERIENCE
Platinum Real Estate ?Atlanta, GA ? May 2020 to Present
Realtor®
• Coordinate appointments to show homes to prospective buyers.
• Contact property owners and advertise services to solicit property sales listings.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Interview clients to determine what kinds of properties they are seeking and generate lists of properties that are compatible with buyers’ needs and financial resources.
• Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Prepare and proofread real estate documents such as representation contracts, purchase agreements, closing statements, and leases, as well as manage timelines associated with the details of closing deals.
• Accompany buyers during visits to and inspections of property.
• Responsible for farming neighborhoods for clients, making phone calls to secure potential clients to build my personal business, and engage in multiple training seminars to build my knowledge of the Real Estate Industry and drive results.
• Provide superior customer service to my clients after the sale.
Weichert, Realtors® - Prestige Partners ?Atlanta, GA ? April 2019 to May 2020
Realtor® and Office Manager
• Responsible for managing the day to day administrative activities for the office, which includes preparing sales meeting presentations, tracking, ranking and communicating with the sales team and Broker on the progress of weekly and monthly results.
• Coordinate appointments to show homes to prospective buyers.
• Contact property owners and advertise services to solicit property sales listings.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Interview clients to determine what kinds of properties they are seeking and generate lists of properties that are compatible with buyers’ needs and financial resources.
• Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Prepare and proofread real estate documents such as representation contracts, purchase agreements, closing statements, and leases, as well as manage timelines associated with the details of closing deals.
• Accompany buyers during visits to and inspections of property.
• Responsible for farming neighborhoods for clients, making phone calls to secure potential clients to build my personal business, and engage in multiple training seminars to build my knowledge of the Real Estate Industry and drive results.
• Provide superior customer service to our clients after the sale.
Andvaris Virtual Solutions ? Atlanta, GA ? Tax Season: 2016 and 2018
Independent Virtual Assistant
• Ambassador for the Intuit brand; inbound phone call customer service/technical support; caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise
• Research, analyze and determine an appropriate course of action for customers; document all issues, resolutions and follow up actions.
• Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments.
Seaborn Merrill Carriers, LLC ? Atlanta, GA ? June 2014 to August 2017
Owner / Operations Manager
• Performed demanding administrative tasks including phone/email communications, filing daily driver logs and bills of lading and more.
• Conducted searches via load boards and contacted brokers to negotiate rates and communicated out to all parties involved
• Maintained financial, maintenance and expense records in accordance with FMCSA and DOT regulations; filed quarterly fuel taxes as required by the Department of Revenue.
Manpower, Inc ? Atlanta, GA ? October 2009 to May 2014
Independent Contractor (Virtual Project Administrator for IBM)
• Processed new contracts for installation of Domino’s Pizza franchisees.
• Processed billing for new franchisees and corporate stores once installed.
• Prepared month end billing spreadsheets and corporate invoices. Key Strength
SKILLS
•Communication - Ability to communicate effectively with staff and executives; electronic mail, Internet, ability to learn new software applications.
•Customer Service - Ability to work under pressure with customers and employees; dealing with customer complaints and doing what is necessary, within business standards, to satisfy the customer.
•Management - Effective time management skills; experience in interviewing, training, daily reports, scheduling, processing payroll, experience managing teams of 8-15 employees.
Kimbrley Day
1412 London Way
Lithia Springs, GA 30122
------------
M------------
Results driven professional with more than 20 years of experience in account and customer management, sales, customer service and executive administration.
EXPERIENCE
Platinum Real Estate ?Atlanta, GA ? May 2020 to Present
Realtor®
• Coordinate appointments to show homes to prospective buyers.
• Contact property owners and advertise services to solicit property sales listings.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Interview clients to determine what kinds of properties they are seeking and generate lists of properties that are compatible with buyers’ needs and financial resources.
• Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Prepare and proofread real estate documents such as representation contracts, purchase agreements, closing statements, and leases, as well as manage timelines associated with the details of closing deals.
• Accompany buyers during visits to and inspections of property.
• Responsible for farming neighborhoods for clients, making phone calls to secure potential clients to build my personal business, and engage in multiple training seminars to build my knowledge of the Real Estate Industry and drive results.
• Provide superior customer service to my clients after the sale.
Weichert, Realtors® - Prestige Partners ?Atlanta, GA ? April 2019 to May 2020
Realtor® and Office Manager
• Responsible for managing the day to day administrative activities for the office, which includes preparing sales meeting presentations, tracking, ranking and communicating with the sales team and Broker on the progress of weekly and monthly results.
• Coordinate appointments to show homes to prospective buyers.
• Contact property owners and advertise services to solicit property sales listings.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Interview clients to determine what kinds of properties they are seeking and generate lists of properties that are compatible with buyers’ needs and financial resources.
• Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Prepare and proofread real estate documents such as representation contracts, purchase agreements, closing statements, and leases, as well as manage timelines associated with the details of closing deals.
• Accompany buyers during visits to and inspections of property.
• Responsible for farming neighborhoods for clients, making phone calls to secure potential clients to build my personal business, and engage in multiple training seminars to build my knowledge of the Real Estate Industry and drive results.
• Provide superior customer service to our clients after the sale.
Andvaris Virtual Solutions ? Atlanta, GA ? Tax Season: 2016 and 2018
Independent Virtual Assistant
• Ambassador for the Intuit brand; inbound phone call customer service/technical support; caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise
• Research, analyze and determine an appropriate course of action for customers; document all issues, resolutions and follow up actions.
• Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments.
Seaborn Merrill Carriers, LLC ? Atlanta, GA ? June 2014 to August 2017
Owner / Operations Manager
• Performed demanding administrative tasks including phone/email communications, filing daily driver logs and bills of lading and more.
• Conducted searches via load boards and contacted brokers to negotiate rates and communicated out to all parties involved
• Maintained financial, maintenance and expense records in accordance with FMCSA and DOT regulations; filed quarterly fuel taxes as required by the Department of Revenue.
Manpower, Inc ? Atlanta, GA ? October 2009 to May 2014
Independent Contractor (Virtual Project Administrator for IBM)
• Processed new contracts for installation of Domino’s Pizza franchisees.
• Processed billing for new franchisees and corporate stores once installed.
• Prepared month end billing spreadsheets and corporate invoices. Key Strength
SKILLS
•Communication - Ability to communicate effectively with staff and executives; electronic mail, Internet, ability to learn new software applications.
•Customer Service - Ability to work under pressure with customers and employees; dealing with customer complaints and doing what is necessary, within business standards, to satisfy the customer.
•Management - Effective time management skills; experience in interviewing, training, daily reports, scheduling, processing payroll, experience managing teams of 8-15 employees.