• Skilled in written and verbal communication
• Ability to work under pressure.
• Flexible in changing a company’s culture.
• Experience with both PC and Macintosh Computers.
• Proficient in Adobe Photoshop, Adobe Illustrator, Adobe Flash
• Proficient Microsoft Office applications including Word, PowerPoint, and Excel
Bachelor of Science, Expected Graduation- June 2022
Georgia State University-Atlanta
Service and Support Specialist- Intuit Inc./ TurboTax
• Administered returns and addressed complaints.
• Evaluated receipts to ensure legitimacy of purchase.
• Reported alleged fraud to management immediately.
Search Engine Evaluator- Sykes Enterprises, Incorporated
March 2020- February 2021
• Analyzed search queries for relevance, quality, and user’s value across multiple tasks.
• Preserved a consistent performance from a home office environment.