Multi-Unit Leader
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Location: Washington D.C., DC, USA
School: University of Maryland, Global Campus
Major: Human Resource Management

Multi-Unit Leader

BRYCE BESAW WASHINGTON D.C. | ------------ | ------------
Experienced people leader skilled in enhancing team performance through thoughtful coaching and developing a positive, productive, and inclusive workplace culture. Extremely passionate about developing and growing internal talent through individualized plans designed to recognize strengths and turn weaknesses into opportunities.
U.S. Cellular
Multi-Unit Manager
Ø Manage the performance and operations of the Eastern Panhandle and Western Maryland Retail locations, overseeing 17 sales professionals and sales leaders.
Ø Responsible for full operations of stores, including facilities, staffing, cash management, inventory, and safety and security procedures. Coach to and ensure Operational Excellence Metrics exceed company standards and expectations.
Ø Serve as a brand ambassador and advocate by organizing local community marketing and sales events, participating in company giving or philanthropic campaigns.
Ø Analysis and planning for stores scheduling, forecasting, and allocation of store resources.
Ø Motivate and inspire excellence by setting clear expectations with Sales Managers and associates, providing timely feedback,
evaluating performance, and seeking continuous improvement. Develop on-boarding and development plans in partnership
with Sales Managers, checking in throughout associates’ career development.
Ø Full-cycle recruiting, hiring, and development of associates and leaders.
Ø Responsible for disseminating and enforcing HR Policies and Procedures throughout my assigned area.
Ø Acting Human Resource liaison, performing oversight of relevant and sensitive documentation relating to employee relations.
Ø Lead strategic leadership planning sessions to optimize operations and performance of both people and metrics.
o 2018 Dynamic Excellence Award Winner for best-in-class leadership, nominated by CEO and Executive Leadership Team.
o 2019 Elite Leader Award – Exceeding Expectations in all KPI’s.
o 2020 Peak Performer – 205% Attainment.
o Collaborated with cross-functional leaders to develop new hire onboarding material standardization and participate in
leading local sales development workshops for frontline wireless associates. U.S. Cellular
Retail Sales Manager May 2016 – September 2017 Ø Responsible for the oversight, management, and development of 8+ Sales Professionals.
Ø Recruit, hire, train and develop an award-winning team, equipping them with the tools, information, knowledge and skills
necessary to exceed performance expectations.
Ø Demonstrate, teach and coach world class sales and customer service processes and practices, including prospecting, needs
assessment, recommendation, issue identification, resolution and account lifecycle management.
Ø Participate in strategic planning for business growth through community engagement, customer referrals, and Net Promoter
scores (NPS).
o Quarter 1 2017 Summit Award Winner for the top performing retail location in all performance metrics.
o Effectively moved Customer Engagement reporting from 61% to 72% of all 5’s in a six-month period.
o Created, shared, and implemented an effective onboarding program to maximize on new associate performance and
September 2017 – Present
salesmanship within their second month employment.
U.S. Cellular
Retail Wireless Sales Consultant September 2014 – May 2016 Ø Achieve and surpass individual sales targets for portfolio of products and service which would include customer acquisitions,
sale of essentials, and vertical features, while achieving the highest level of customer satisfaction.
Ø Leverage customer referrals to grow my book of business.
Ø Participated in marketing efforts to solicit new business, such as outbound calling, community involvement, and outreach
o Remained within the top 3% of the organization while in this role – being awarded a Pinnacle Club Award trip two years in a row.
Key Holder
February 2014 – September 2014
Ø In partnership with the Store Manager, provide leadership support to sales associates. Coach and provide feedback on interactions to further drive exceptional sales results.
Ø Submit and finalize timecard documentation, payroll, and cash management documentation in accordance with company policies.
Ø Complete weekly inventory counts on devices and high-end merchandise, complete vendor returns, and maintain serialized device log in the event of theft.
Bachelor of Science, Human Resource Management
University of Maryland Global Campus Graduating May 2021
Associate Studies, General
Blue Ridge Community and Technical College December 2014 – May 2016
Member – Washington County Chamber of Commerce (2019) Member – Berkeley County Chamber of Commerce (2019)