Monica
Monica M. Awad
SUMMARY OF QUALITFICATIONS
o Hard working and dependable; work well in a team environment and individually
o Greet patrons in a friendly and professional manner
o Pro ven ability to effectively de -escalate disgruntled patrons and resolve difficult situations quickly
o Proficient in performing duties in a fast -paced working environment
o Track record of maintaining positive customer feedback while keeping in line with es tablished procedures
o Effective in working with diverse populations
o Able to give accurate and detailed information to customers
o Excellent spoken and written communication skills
o Dedicated and detail -oriented; high level of accuracy and strong attent ion to details
o Current WA state Food Worker Certification Card
PROFESSIONAL WORK EXPERIENCE
Papa Murphy �s (Sep . 2019 � Dec. 2019 ), Redmond , WA
Crew Member
Worked as a crew member prepar ing the pizza ingredients, veggies, dough . C ustomized pizzas according to
customers � requests, maintaine d the cleanliness of the work area , and did the shift closing chores .
YMCA (Jan. 2019 � Feb. 2019), Fall City , WA
Daycare Assistant (Kid Zone)
Worked as a daycare assis tant in an after school program for elementary school kids. I assisted the teacher
with many activ ities and projects with the kids � ranging from reading books, helping with homework, arts
and crafts projects, all the way to cooking classes and science projects.
Kohl�s (Sep. 2018 � Dec. 2018 ), Redmond , WA
Retail S ales Associate
Worked as a sales assoc iate at the Kohl�s department store in Redmond during the super busy holiday season.
I worked at different roles � at the registers as well as on the floor helping customer finding what they are
looking for as well as keeping the place organized and tidy.
McDonald�s Restaurant (Oct. 2017 � Apr. 2018), Bellevue , WA
Cashier/Crew Member
Worked as a team to deliver exceptional customer service to restaurant patrons in a high volume service
restaurant. Cashiering experience . Accuracy in taking and fulfilling cu stomer orders. Excellent customer
service skills. Experience in prepping food according to orders. Operated drive -through. Assisted in training
new employees. Kept kitchen clean and organized according to Food Safety R egulations.
Burger King (Feb. 2017 � Sept. 2017) Bellevue , WA
Cashier/Crew Member
Provided excellent customer service to restaurant pa trons in a friendly and professional manner . Main
responsibilities included taking customer orders with accuracy and kee ping dining area of restaurant cleaned ,
organized, and stocked.
VOLUNTEER EXPERIENCE
Jubilee Reach Thrift Store (September 2017 )
Cashier, Customer Service, Stocking
Volunteered my time and experience, cashiering and providing quality customer service to t hrift store
patrons. Helped keep store organized � vacuumed and swept store. Assisted in sorting donations in
preparation for pricing. Placed priced items on sales floor according to categories. Assisted patrons by
directing to products and made suggestions . Kept coffee station stocked with pro duct and fresh coffee.
EDUCATION
Bellevue College � CEO Program (Jan. 2019)
Online High School K12 (Aug. 2017 � Mar. 2018 )
General Studies
Redmond High School (Sept. 2015 �Jan. 2017)
Monica M. Awad
SUMMARY OF QUALITFICATIONS
o Hard working and dependable; work well in a team environment and individually
o Greet patrons in a friendly and professional manner
o Pro ven ability to effectively de -escalate disgruntled patrons and resolve difficult situations quickly
o Proficient in performing duties in a fast -paced working environment
o Track record of maintaining positive customer feedback while keeping in line with es tablished procedures
o Effective in working with diverse populations
o Able to give accurate and detailed information to customers
o Excellent spoken and written communication skills
o Dedicated and detail -oriented; high level of accuracy and strong attent ion to details
o Current WA state Food Worker Certification Card
PROFESSIONAL WORK EXPERIENCE
Papa Murphy �s (Sep . 2019 � Dec. 2019 ), Redmond , WA
Crew Member
Worked as a crew member prepar ing the pizza ingredients, veggies, dough . C ustomized pizzas according to
customers � requests, maintaine d the cleanliness of the work area , and did the shift closing chores .
YMCA (Jan. 2019 � Feb. 2019), Fall City , WA
Daycare Assistant (Kid Zone)
Worked as a daycare assis tant in an after school program for elementary school kids. I assisted the teacher
with many activ ities and projects with the kids � ranging from reading books, helping with homework, arts
and crafts projects, all the way to cooking classes and science projects.
Kohl�s (Sep. 2018 � Dec. 2018 ), Redmond , WA
Retail S ales Associate
Worked as a sales assoc iate at the Kohl�s department store in Redmond during the super busy holiday season.
I worked at different roles � at the registers as well as on the floor helping customer finding what they are
looking for as well as keeping the place organized and tidy.
McDonald�s Restaurant (Oct. 2017 � Apr. 2018), Bellevue , WA
Cashier/Crew Member
Worked as a team to deliver exceptional customer service to restaurant patrons in a high volume service
restaurant. Cashiering experience . Accuracy in taking and fulfilling cu stomer orders. Excellent customer
service skills. Experience in prepping food according to orders. Operated drive -through. Assisted in training
new employees. Kept kitchen clean and organized according to Food Safety R egulations.
Burger King (Feb. 2017 � Sept. 2017) Bellevue , WA
Cashier/Crew Member
Provided excellent customer service to restaurant pa trons in a friendly and professional manner . Main
responsibilities included taking customer orders with accuracy and kee ping dining area of restaurant cleaned ,
organized, and stocked.
VOLUNTEER EXPERIENCE
Jubilee Reach Thrift Store (September 2017 )
Cashier, Customer Service, Stocking
Volunteered my time and experience, cashiering and providing quality customer service to t hrift store
patrons. Helped keep store organized � vacuumed and swept store. Assisted in sorting donations in
preparation for pricing. Placed priced items on sales floor according to categories. Assisted patrons by
directing to products and made suggestions . Kept coffee station stocked with pro duct and fresh coffee.
EDUCATION
Bellevue College � CEO Program (Jan. 2019)
Online High School K12 (Aug. 2017 � Mar. 2018 )
General Studies
Redmond High School (Sept. 2015 �Jan. 2017)