Mirna's Resume
Mirna Lopez Genao
106 Mercer Street Apartment 1 ? Wallington, NJ 07057 ? ------------ ? ------------
Education
EAE Business School – Barcelona, Spain
Degree April 2015 – Master of Arts in Corporate Communications
Pontificia Universidad Católica Madre y Maestra (PUCMM) – Santo Domingo, Dominican Republic
Degree April 2015 – Master of Arts in Corporate Communications
Universidad Iberoamericana – Santo Domingo, Dominican Republic
Degree June 2013 – Certificate in Community Management
Rutgers, The State University of New Jersey – New Brunswick, New Jersey
Degree October 2012 – Bachelor of Arts in Communication and Bachelor of Arts in Spanish
Summer: CIEE: Rio de Janeiro Intensive Language and Culture – Summer 2012
Phi Sigma Iota International Foreign Language Honor Society – Spring 2012
Sigma Delta Pi National Collegiate Hispanic Honor Society – Fall 2011
Work Experience
United Airlines – Newark International Base, New Jersey
Flight Attendant, May 2015 – October 2020
? Ability to deliver consistent onboard service
? Work independently without constant observation, yet work well with others as part of a team
? Work in accordance with established procedures and performance standards
? Ensure compliance with Federal Aviation Administration (FAA) Regulations
? Ensure the safety and comfort of all customers
? Provide leadership by responding to a variety of emergency and non-emergency situations including aircraft evacuation, security threats, delayed flights, severe weather conditions, turbulence, etc.
Gonzalez & Company Insurance Agency – North Bergen, New Jersey
Corporate Communication Consultant, August 2015 – November 2018
? Assist training and monitoring progress of new hires
? Develop surveys for customers and employee
? Create workflows for new and current procedures
? Draft letter templates for customer correspondence
? Utilize social media to interact with customers
Commercial Lines Representative, August 2012 – May 2015
? Proactively used Spanish expertise as a bilingual representative
? Excelled as a commercial sales representative for new business and cross sales
? Serviced customer throughout claim process, billing inquires, liability related recommendations
? Maintained customer service satisfaction at all times
? Assisted family business with branding, marketing, and internal communications subjects
Rutgers University – New Brunswick, New Jersey
Rutgers Information Assistant, April 2011 – March, 2012
? Responsible for answering and responding to the university-related questions, including inquiries from current and prospective applicants, directed into the main phone number for the university
Center for Latino Arts and Culture Elementary School Tutor, November 2008 – May 2009
? Explained the course material and supervised their progress
? Motivated students to succeed
AT&T Mobility – Paramus, New Jersey
Business End User Care, July 2007 – September 2008
? Troubleshot customer issues and resolved problems
? Adhered to all scheduled training in escalation and diversity
? Utilized good judgment while enforcing policies and procedures
? Monitored performance of new hires
? Exceeded all qualitative and quantitative requirements
Leadership/Activities
Community Manager Consultant, Runway Store, December 2015 – February 2019
• Serve as a consultant and assistant preparing social media content aligned with the image of the clothing store
• Writing and editing content for online store – www.DistrictR------------
Residence Life Resident Assistant, August 2011 – May 2012
? Directly in charge of developing a positive, inclusive community for 82 undergraduate residents living in the suites complex – Responsible for community development, providing programs based on the assessed needs of the community, and actively build relationships
? Serve as a role model on campus, exhibit the ability to be an effective listener and an excellent resource, and show ethical behavior at all times
Residence Life Community Assistant, April 2010 – May 2012
? Helped maintain a safe and more informed student culture in the residence hall while signing in guests of residents on weekend evenings
? Provided supplemental support to the Residence Life staff in maintaining a secure building for the resident students – Approached students with a helpful, customer service approach and provided them with important information
Sociedad Estudiantil Dominicana, April 2010 – May 2012
? Positions: Public Relations Chair, Secretary, Latino Student Council Representative, Event Planning
Educational Opportunity Fund Summer Institute Resident Assistant, Summer 2010 & 2011
? Mentored, monitored and guided first-year students to adjust to college life while encouraging acceptance, and promoting an inclusive community
Show Biz Café, Fall 2008 and Fall 2009
• Updated website content regularly to reflect current events
Assisted with planning interviews and additional activities to promote the website
Skills
? Time management, strong organizational skills, critical thinking, event planning, translating, advising, writing, listening, following through, problem solver, active learning, detail oriented, self-starter, multitasking, proactive
? Outstanding verbal and written communication skills, public speaking, social media, customer service, client relations
? Computer Savvy – Proficient using Microsoft Word, PowerPoint, Excel, Windows, Mac OS X, iOS, Outlook
? Fluent in English and Spanish, Knowledge in French and Portuguese
Mirna Lopez Genao
106 Mercer Street Apartment 1 ? Wallington, NJ 07057 ? ------------ ? ------------
Education
EAE Business School – Barcelona, Spain
Degree April 2015 – Master of Arts in Corporate Communications
Pontificia Universidad Católica Madre y Maestra (PUCMM) – Santo Domingo, Dominican Republic
Degree April 2015 – Master of Arts in Corporate Communications
Universidad Iberoamericana – Santo Domingo, Dominican Republic
Degree June 2013 – Certificate in Community Management
Rutgers, The State University of New Jersey – New Brunswick, New Jersey
Degree October 2012 – Bachelor of Arts in Communication and Bachelor of Arts in Spanish
Summer: CIEE: Rio de Janeiro Intensive Language and Culture – Summer 2012
Phi Sigma Iota International Foreign Language Honor Society – Spring 2012
Sigma Delta Pi National Collegiate Hispanic Honor Society – Fall 2011
Work Experience
United Airlines – Newark International Base, New Jersey
Flight Attendant, May 2015 – October 2020
? Ability to deliver consistent onboard service
? Work independently without constant observation, yet work well with others as part of a team
? Work in accordance with established procedures and performance standards
? Ensure compliance with Federal Aviation Administration (FAA) Regulations
? Ensure the safety and comfort of all customers
? Provide leadership by responding to a variety of emergency and non-emergency situations including aircraft evacuation, security threats, delayed flights, severe weather conditions, turbulence, etc.
Gonzalez & Company Insurance Agency – North Bergen, New Jersey
Corporate Communication Consultant, August 2015 – November 2018
? Assist training and monitoring progress of new hires
? Develop surveys for customers and employee
? Create workflows for new and current procedures
? Draft letter templates for customer correspondence
? Utilize social media to interact with customers
Commercial Lines Representative, August 2012 – May 2015
? Proactively used Spanish expertise as a bilingual representative
? Excelled as a commercial sales representative for new business and cross sales
? Serviced customer throughout claim process, billing inquires, liability related recommendations
? Maintained customer service satisfaction at all times
? Assisted family business with branding, marketing, and internal communications subjects
Rutgers University – New Brunswick, New Jersey
Rutgers Information Assistant, April 2011 – March, 2012
? Responsible for answering and responding to the university-related questions, including inquiries from current and prospective applicants, directed into the main phone number for the university
Center for Latino Arts and Culture Elementary School Tutor, November 2008 – May 2009
? Explained the course material and supervised their progress
? Motivated students to succeed
AT&T Mobility – Paramus, New Jersey
Business End User Care, July 2007 – September 2008
? Troubleshot customer issues and resolved problems
? Adhered to all scheduled training in escalation and diversity
? Utilized good judgment while enforcing policies and procedures
? Monitored performance of new hires
? Exceeded all qualitative and quantitative requirements
Leadership/Activities
Community Manager Consultant, Runway Store, December 2015 – February 2019
• Serve as a consultant and assistant preparing social media content aligned with the image of the clothing store
• Writing and editing content for online store – www.DistrictR------------
Residence Life Resident Assistant, August 2011 – May 2012
? Directly in charge of developing a positive, inclusive community for 82 undergraduate residents living in the suites complex – Responsible for community development, providing programs based on the assessed needs of the community, and actively build relationships
? Serve as a role model on campus, exhibit the ability to be an effective listener and an excellent resource, and show ethical behavior at all times
Residence Life Community Assistant, April 2010 – May 2012
? Helped maintain a safe and more informed student culture in the residence hall while signing in guests of residents on weekend evenings
? Provided supplemental support to the Residence Life staff in maintaining a secure building for the resident students – Approached students with a helpful, customer service approach and provided them with important information
Sociedad Estudiantil Dominicana, April 2010 – May 2012
? Positions: Public Relations Chair, Secretary, Latino Student Council Representative, Event Planning
Educational Opportunity Fund Summer Institute Resident Assistant, Summer 2010 & 2011
? Mentored, monitored and guided first-year students to adjust to college life while encouraging acceptance, and promoting an inclusive community
Show Biz Café, Fall 2008 and Fall 2009
• Updated website content regularly to reflect current events
Assisted with planning interviews and additional activities to promote the website
Skills
? Time management, strong organizational skills, critical thinking, event planning, translating, advising, writing, listening, following through, problem solver, active learning, detail oriented, self-starter, multitasking, proactive
? Outstanding verbal and written communication skills, public speaking, social media, customer service, client relations
? Computer Savvy – Proficient using Microsoft Word, PowerPoint, Excel, Windows, Mac OS X, iOS, Outlook
? Fluent in English and Spanish, Knowledge in French and Portuguese