Michael L Brown Jr
Michael L. Brown Jr.
34 Orchard Towne Ct. Apt. 302
Laurel, MD 20707
(M) ------------
------------
QUALIFICATIONS: ?Senior Business Analyst experienced in process improvement, systems analysis, agile development, and knowledge management supporting information technology and business transformation initiatives.
CLEARANCE:?Department of State Secret Clearance
TECHNOLOGIES: ?Advance knowledge and experience working with Dynamics 365, PowerBI, Invision, JIRA/Azure DevOps, SharePoint, Microsoft Visio and MS Forms
EXPERIENCE:?US Department of State; Bureau of Population, Refugee and Migration
?MetroStar Systems, Business Analyst/Scrum Master – Washington, D.C.? January 2020 – Present
Scrum Master Role
• Lead and facilitate scrum ceremonies throughout agile process including:
o Daily Stand-Ups
o Backlog Grooming Sessions
o Sprint Review Sessions
o Sprint Planning Sessions
o Sprint Retrospectives
Business Analyst Role
• Lead and facilitate technical requirements gathering
• Analyze requirements and identify technical dependencies
• Collaborate with Functional and Technical team to achieve synergy for optimum software delivery
• Assisted in delivery of 450+ technical user stories over 12 sprints
• Operated as liaison between customer and development team to effectively convey and prioritize requirements
• Efficiently managed development scope through collaboration with technical leads and Product Owner
• Led functional team in testing of Minimally Viable Product
• Assisted in facilitating User Acceptance Testing, synthesized feedback and delivered to development team as recommended enhancements
?
?USDA Office of the Chief Information Officer? January 2019 – January 2020
?MetroStar Systems, Business Analyst – Washington, D.C.
• Facilitated requirements gathering sessions with stakeholders and highly technical subject matter experts to define technical requirements
• Created user stories and development standards including acceptance criteria, definition of done, and key functionality
• Assisted with task assignment, prioritization and grooming of backlog
• Implemented agile practices including the use of JIRA for story/task management
• Produced business requirements documentation reference materials
?DHS USCIS Office of Information Technology? December 2018 – January 2019
?Voigt, Peters and Dumouchelle, Portfolio Management Analyst – Washington, D.C.
• Produced agile metrics reports in order track the development of ELIS system lines of business
• Identified issues and risks in development based on information gleaned from agile team metrics
• Assisted Project and Portfolio management decisions such as delivery timelines and release schedules
• Worked with development team BA’s to groom backlog, prioritizing stories and escalating blockers
?DHS USCIS Office of Information Technology? July 2018 – December 2018
?Voigt, Peters and Dumouchelle, Operations Support Analyst – Washington, D.C.
• Defined an improved categorization scheme for ServiceNow (SNOW) incidents
• Increased awareness of SNOW reporting tools to improve visibility for incident management
• Coordinated with training and user experience teams to create an approach that allows SNOW incidents to inform the training and user experience improvement processes
• Improved incident tagging so incidents could be easily identified and reported as training or user experience related
?DHS USCIS Office of Information Technology ??June 2017 – July 2018
?Voigt, Peters and Dumouchelle, Organizational Change Consultant – Bethesda, MD
• Systematically built leadership support for DevOps and transformation initiatives through communications and trainings
• Prepared and trained employees to operate new DevOps tools, with new processes, and/or in new roles
• Aligned human resource capabilities and provided communications and outreach support
• for DevOps initiatives
• Identified risks associated with organizational change for DevOps transformation and developed mitigation strategies
• Designed and executed organizational structures to support IT and transformation initiatives
• Developed measures to assess organizational readiness for DevOps transformation change and to assess progress at implementing changes resulting from the transformation
• Identified and developed plans to make legal and policy changes required to support IT and transformation initiatives
• Utilized best practices and organizational change management techniques to gain buy-in and roll out new processes and technologies
?WBB, Inc., DHS USCIS Office of Information Technology? September 2016 – May 2017
?USCIS Electronic Immigration System (ELIS) Requirements Development Support Services
Requirements Analyst – Washington, D.C.
• Supported ELIS enhancement activities by managing, validating, communicating, and monitoring system enhancement requests received from Field Office and Service Center Operations Directorates
• Worked with end users to fully document the basis for enhancement requests, including capturing the desired outcome, definition of done, and initial acceptance criteria
• Worked with ELIS Product Owners to validate enhancement requests, determine level of efforts, and establish initial prioritization
• Developed weekly and bi-weekly progress reports, reflecting the number of enhancement requests received, approval and denial rates, and overall progress of approved enhancements
• Improved communication between ELIS PMO and business directorates by providing accurate and timely information on status of approved enhancement requests
DHS USCIS Records Division
ERIMAX, Inc., Data Analyst – Washington, D.C. ???? May 2015- May 2016
Powertek Corporation, Business Analyst – Washington, D.C.??? August 2014–May 2015
PMO Support for various Records Division processes and systems including Electronic Data Management System (EDMS), National File Transfer System (NFTS), Microfilm Digitization Application System, and the Central Index System (CIS).
• Worked with program executives to develop and implement strategies to improve overall program performance
• Utilized Lean Six Sigma to streamline inefficiencies and establish standard processes, resulting in the establishment of a Project Management Center of Excellence which included project selection strategies; guides, tools, and templates for improved project monitoring / reporting and development of executive level reports and integrated schedules
• Trained employees on new processes and procedures
• Supported the development of a Knowledge Management Transfer Strategy, designed to mitigate the impact of employee attrition on division effectiveness
• Interviewed employees, developed standard operating procedures, documented processes, inventoried and organized important artifacts
• Maintained PMO’s SharePoint based knowledge repository
• Conducted system platform financial analysis, providing insight into the operations and maintenance costs, and organizational costs associated with system downtimes and failures. Cost analysis provided baseline costs for a migration to cloud based computing business case
• Provided logistical and analytical support for Records Training, Evaluation and Monitoring Section and System Strategies and Operations Sections
• Scheduled meetings; documented decisions; captured, tracked and reported action items
• Supported EDMS Product Owner in capturing and tracking issues discovered during end user testing and in capturing, tracking, and resolving roadblocks impacting the development teams
• Facilitated communication between development teams and stakeholders, resulting in improved transparency during system updates
EDUCATION: ??Hampton University, Hampton, VA? ???? Graduate August 2013
Bachelor of Science in Accounting?????
Michael L. Brown Jr.
34 Orchard Towne Ct. Apt. 302
Laurel, MD 20707
(M) ------------
------------
QUALIFICATIONS: ?Senior Business Analyst experienced in process improvement, systems analysis, agile development, and knowledge management supporting information technology and business transformation initiatives.
CLEARANCE:?Department of State Secret Clearance
TECHNOLOGIES: ?Advance knowledge and experience working with Dynamics 365, PowerBI, Invision, JIRA/Azure DevOps, SharePoint, Microsoft Visio and MS Forms
EXPERIENCE:?US Department of State; Bureau of Population, Refugee and Migration
?MetroStar Systems, Business Analyst/Scrum Master – Washington, D.C.? January 2020 – Present
Scrum Master Role
• Lead and facilitate scrum ceremonies throughout agile process including:
o Daily Stand-Ups
o Backlog Grooming Sessions
o Sprint Review Sessions
o Sprint Planning Sessions
o Sprint Retrospectives
Business Analyst Role
• Lead and facilitate technical requirements gathering
• Analyze requirements and identify technical dependencies
• Collaborate with Functional and Technical team to achieve synergy for optimum software delivery
• Assisted in delivery of 450+ technical user stories over 12 sprints
• Operated as liaison between customer and development team to effectively convey and prioritize requirements
• Efficiently managed development scope through collaboration with technical leads and Product Owner
• Led functional team in testing of Minimally Viable Product
• Assisted in facilitating User Acceptance Testing, synthesized feedback and delivered to development team as recommended enhancements
?
?USDA Office of the Chief Information Officer? January 2019 – January 2020
?MetroStar Systems, Business Analyst – Washington, D.C.
• Facilitated requirements gathering sessions with stakeholders and highly technical subject matter experts to define technical requirements
• Created user stories and development standards including acceptance criteria, definition of done, and key functionality
• Assisted with task assignment, prioritization and grooming of backlog
• Implemented agile practices including the use of JIRA for story/task management
• Produced business requirements documentation reference materials
?DHS USCIS Office of Information Technology? December 2018 – January 2019
?Voigt, Peters and Dumouchelle, Portfolio Management Analyst – Washington, D.C.
• Produced agile metrics reports in order track the development of ELIS system lines of business
• Identified issues and risks in development based on information gleaned from agile team metrics
• Assisted Project and Portfolio management decisions such as delivery timelines and release schedules
• Worked with development team BA’s to groom backlog, prioritizing stories and escalating blockers
?DHS USCIS Office of Information Technology? July 2018 – December 2018
?Voigt, Peters and Dumouchelle, Operations Support Analyst – Washington, D.C.
• Defined an improved categorization scheme for ServiceNow (SNOW) incidents
• Increased awareness of SNOW reporting tools to improve visibility for incident management
• Coordinated with training and user experience teams to create an approach that allows SNOW incidents to inform the training and user experience improvement processes
• Improved incident tagging so incidents could be easily identified and reported as training or user experience related
?DHS USCIS Office of Information Technology ??June 2017 – July 2018
?Voigt, Peters and Dumouchelle, Organizational Change Consultant – Bethesda, MD
• Systematically built leadership support for DevOps and transformation initiatives through communications and trainings
• Prepared and trained employees to operate new DevOps tools, with new processes, and/or in new roles
• Aligned human resource capabilities and provided communications and outreach support
• for DevOps initiatives
• Identified risks associated with organizational change for DevOps transformation and developed mitigation strategies
• Designed and executed organizational structures to support IT and transformation initiatives
• Developed measures to assess organizational readiness for DevOps transformation change and to assess progress at implementing changes resulting from the transformation
• Identified and developed plans to make legal and policy changes required to support IT and transformation initiatives
• Utilized best practices and organizational change management techniques to gain buy-in and roll out new processes and technologies
?WBB, Inc., DHS USCIS Office of Information Technology? September 2016 – May 2017
?USCIS Electronic Immigration System (ELIS) Requirements Development Support Services
Requirements Analyst – Washington, D.C.
• Supported ELIS enhancement activities by managing, validating, communicating, and monitoring system enhancement requests received from Field Office and Service Center Operations Directorates
• Worked with end users to fully document the basis for enhancement requests, including capturing the desired outcome, definition of done, and initial acceptance criteria
• Worked with ELIS Product Owners to validate enhancement requests, determine level of efforts, and establish initial prioritization
• Developed weekly and bi-weekly progress reports, reflecting the number of enhancement requests received, approval and denial rates, and overall progress of approved enhancements
• Improved communication between ELIS PMO and business directorates by providing accurate and timely information on status of approved enhancement requests
DHS USCIS Records Division
ERIMAX, Inc., Data Analyst – Washington, D.C. ???? May 2015- May 2016
Powertek Corporation, Business Analyst – Washington, D.C.??? August 2014–May 2015
PMO Support for various Records Division processes and systems including Electronic Data Management System (EDMS), National File Transfer System (NFTS), Microfilm Digitization Application System, and the Central Index System (CIS).
• Worked with program executives to develop and implement strategies to improve overall program performance
• Utilized Lean Six Sigma to streamline inefficiencies and establish standard processes, resulting in the establishment of a Project Management Center of Excellence which included project selection strategies; guides, tools, and templates for improved project monitoring / reporting and development of executive level reports and integrated schedules
• Trained employees on new processes and procedures
• Supported the development of a Knowledge Management Transfer Strategy, designed to mitigate the impact of employee attrition on division effectiveness
• Interviewed employees, developed standard operating procedures, documented processes, inventoried and organized important artifacts
• Maintained PMO’s SharePoint based knowledge repository
• Conducted system platform financial analysis, providing insight into the operations and maintenance costs, and organizational costs associated with system downtimes and failures. Cost analysis provided baseline costs for a migration to cloud based computing business case
• Provided logistical and analytical support for Records Training, Evaluation and Monitoring Section and System Strategies and Operations Sections
• Scheduled meetings; documented decisions; captured, tracked and reported action items
• Supported EDMS Product Owner in capturing and tracking issues discovered during end user testing and in capturing, tracking, and resolving roadblocks impacting the development teams
• Facilitated communication between development teams and stakeholders, resulting in improved transparency during system updates
EDUCATION: ??Hampton University, Hampton, VA? ???? Graduate August 2013
Bachelor of Science in Accounting?????