Mervin January
Mervin January

MERVIN JANUARY - Portland, Oregon
• 23+ years of Information Technology experience and ERP Implementation Consulting.
o SQL Server Database Administration: SSIS, Queries, and Automation using AWS Cloud
o Advanced Troubleshooting skills in a multi-user high pressure environment
o Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
o Experience with Data Cabling / Computer Facilities maintenance Analyze business processes and define application requirements
o Project Management, Change Management, Project Technical Lead, End-user Testing
o Requirements Gathering, Software Selection, H/W Compatibility, Process Automation
o Sarbanes-Oxley Audits (Total:5 audits)
o Insurance Industry – Technical support, Annuities, Legacy Systems, Database Administration, Network & Application support, Troubleshooting, New User setup.
o Maintain and support DNS, DHCP, Proxy Services. routing and switching protocols, WIFI, firewalls, network protocols, virtual server, and networking topologies
o Workflow Administration, Security Setup and UAT, General Ledger Support
o Performed disaster recovery with specific focus on ICS principles, including gap analysis of RTO & RPO.
o Well versed in Change Management Procedures to drive business continuity.
o MS Visio – network diagrams, change management diagrams, & Systems updates
o SDLC, User Training, Technical Helpdesk, Tech Support, User Acceptance Testing
o Cisco Router Support, LAN Network Cabling, Telephony Wiring
? 1 year of INTIMATE Configuration and Support of Cradle point Wireless Routers, Cisco Routers, Switches, and Telephones. Hardware knowledge and software configurations of Cisco Routers and switches - (IOS, Firmware updates, and CONFIGs).
? Routing and switching protocols - Protocols include BGP, OSPF, EIGRP. Monitoring tool experiences with SolarWinds. Wireless experience with Cisco, Motorola, and Meraki.
? Installation of new routers, Decommission of old routers
? Programming of VOIP, QoS, Policy-Maps, Class-Maps, Interfaces
? Password Recovery, Flash Initialization,
? CCNA related work also included in previous 8 years of experience
o Configuration of Wireless Access Points (Cisco, Ubiquity, Aruba, and others)
o AS/400 Support, SQL Database Administration, HTML, Microsoft Servers/PC’s
o Overnight installs (Micros RES POS Software and Workstation Hardware)
o Demonstrated working knowledge of scripting using PowerShell, Python & Ansible.
o Demonstrated working knowledge on OS administration and security (Windows)
o Ability to multi-task and prioritize work on multiple incidents.
o Strong analytical, teamwork and problem solving skills.
o Capable of articulating ideas clearly including facilitation, presentation and training skills.
o Self-motivated
o Professional Documentation includes: Before/After diagrams, Status Reports, Risk Analysis, Performance Monitoring, Network Topology, Spreadsheets, Project Plan, and more
• 10 years of Remote / On-site Technical Support using remote desktop tools as required.
• A highly dedicated and results – driven IT Professional with over 9+ years of solid hands – on experience and extensive implementation of JDEdwards (B732 – Xe) and Peoplesoft Administration (8.0 -9.0)and over 11+ years of MS SQL Server Administration.
• In-house classroom training, Development of training materials and customized processes, Scheduling of training courses for internal employees, Documentation of training procedures, JDE E1 8.12 Boot Camp Collateral – Foundation / Distribution / Manufacturing / Financials / Technical, Specialized Software Applications for internal classroom training on stand-alone PC computers and laptops.
• Have extensive use, knowledge and successful implementation on JDEdwards and Peoplesoft
• Displays technical proficiency and resourceful skills that have a positive impact on the IT Environment.
• Effectively provides system analysis for the development of new solutions or enhancements to multiple applications involving one or more business areas.
• Successfully converts business requirements into project deliverables using strategic planning & design. Works well with all levels of executive management.
• Outstanding communication skills to all levels of the organization.
• Ability to work independently with minimal supervision handling multiple work loads.
• Great team player with excellent analytical, written and presentation skills with strong aptitude towards learning new technologies and business applications.
• 10 years of Printer experience (various brand & models for laser jets/dot matrix/etc), 4 years of previous system controllers and POS terminal troubleshooting at the following locations - (Blockbuster, Michaels Arts & Crafts, Thriftway Grocery, Safeway, Origins by Estee Lauder, and Office Depot).
• Wireless Network Setup & Cisco Router customers – (Starbucks, Ruby Tuesday, McDonalds)

EDUCATION:
• Grambling State University / B.S. Computer Information Systems – May, 1996

TECHNOLOGIES:
Cisco Routers & Switches CCNA, - Cisco Routers (800 through 2900 series), Cisco Switches (3560/3650), JDEdwards/Peoplesoft (OW Toolset, CNC, OMW, OCM, and limited Functional), Microsoft SQL Server DBA 6.5/7.0/2000/2005 /2008 /2012 /2016 (Stored Procedures, Queries, Batch Jobs, DTS, DBCC, BCP), AS/400, Windows 2003 - 2012 (DNS,DHCP, Proxy, Routing/Switching Protocols, VPN, Virtual Server), IBM Websphere / Windows Websphere (4.0 - 8.5), CITRIX (up to 5.0), IBM Client Access, ODBC, OS/400, TCP/IP, IPX/SPX, NetBeui, NT Server, 95, 98, 2000 Pro, XP, MS Office, BackOffice, Lotus Notes & SmartSuite Tech Support, Netscape, Internet Explorer & IIS, Outlook Express, MS Project, Peregrine, FrontPage2000, HTML, ASP, JCL, NetIQ, Visio, LAN, MS Exchange, GroupWise, Quantum Sales & Use Tax(Vertex), Create!Print, Adobe Acrobat & Distiller, Micros RES POS Software and Workstation 4 Hardware, MS Visio 2000, MS Access 97/2000, BASIC, Pascal, C++, WTS, Active X, EXP AG(Power Image) 9.1, ACF2 (Access Control Facility) access control software security system for MVS, Juniper routers, Muzak devices, Avaya BCM50 Telephone systems, (Virtela - Sierra Wireless, multiple devices by Virtela), NetPerf, Putty, Telnet, HTTP, and FTP.

PROFESSIONAL EXPERIENCE:
**** REMOTE network engineer & Field Technician with management experience ****
BACKFILL PROJECT: Quiktrak, Inc / CORP office (Portland, OR) – October 2019 – January, 2020
IT Operations Department – Systems Manager (REMOTE/onsite position)
• Email Encryption, HP and Dell Switch Support
• Microsoft Windows Server 2008
• SSL support: Putty and Telnet
• Amazon Web Services
o VPN Tunnel troubleshooting
o Azure DevOps synchronization with current processes
o Sharepoint Documentation of findings, results, and changes.
• Linux support and Maintenance (remote support and configurations)
o Develop procedures for disk expansion of virtual machines
• VM Sphere / Client software management and support
o VMWare, Vsphere Web Client, Vsphere 5.1
• Virtual desktop infrastructure (VDI) virtualization technology
• Maintenance and Support for Shoretel Telephone System
o Shoretel Communicator for Windows (Version 14.2)
o Shoretel Director (Build 19.45.8701.0)
? Manage users, workgroups, and settings
• SQL 2016 support, management, client installations
o SQL Server Management Studio
o Verification of pre-existing queries
o Monitor sql activities and make recommendation
o Creating & Supporting new users
• Support and maintain HP 2626 switch stack
o Make changes to configuration as needed
• Support and maintain Dell N2048 switch stack
o Make changes to configuration as needed
• Active Directory Administrative Console support and maintenance
o Unlocking AD accounts
o Adding users to groups
o Creating new users
o AD Account Management
• Develop process for PowerShell and Python Scripting/Automation
• Develop Disaster Recovery and failover process. (never implemented before my arrival)
• Develop change control processes and procedures. (never implemented before my arrival)

Conversion Columbia Sportswear CORP office (Portland, OR) – June 2019 – Sept 2019
Customer 1st Store Conversions - lead network engineer (REMOTE position) – BACKFILL position
• Retail store “LIVE” Conversions (remote support and configurations)
• Virtual desktop infrastructure (VDI) virtualization technology
• LTE Cradlepoint support
• Aruba Central Support – reconfigure Aruba 2540 48 port switch
• Use of Azure Active Directory
• VLAN’s, IP address ranges, troubleshooting
• Aruba IAP Wireless configuration, support, and maintenance
• Slack instant messaging system
• Palo Alto Firewall support and installation
• Ansible Tower – SD-WAN support
• Use of Microsoft Dynamics MS Office 365 cloud-based ERP
• Helpdesk Tickets
• Sharepoint knowledge
• VM Ware – Horizon Client
• RYU chat bot used to update data center devices
• PowerShell programs using Python Scripting/Automation
• Utilization of Python scripts to update network devices
• Configure and administer multiple server applications.
• CloudGenix ION cloud device configuration and support
• Applying change control processes and procedures.
• Software deployment services.
• Technical writing for policies and procedures
• Train the trainer – other network engineers with CCNA experience
• Communicate technically with software developers.
• Implement software deployments.
• Install, configure and support server-based applications.
• Validate hardware and infrastructure design specifications.
• Assist in the technical design.
• Monitor and verify system availability to meet service level agreements.
• Familiarity with software development life cycle processes including QA.
• Familiarity with software build and deployment methods and practices.
• Familiarity with principles governing network and firewall deployments.

Pervious PROJECT: APT College, LLC (Portland, OR) - November 2018 – May 2019
Weekly night instructor – BACKFILL position

• This course provides a survey of the fundamentals of data communications and networks. It begins with a look at important aspects of data communications, data networks, and the Internet along with key facets of protocol architectures, TCP/IP, and Internet-Based applications. The concepts and terminology centered on data transmission, transmission media, signaling encoding techniques, and error detection/correction are also covered. The course wraps-up with a look at the value of data link control protocols and multiplexing in data communications and networks today. Multimedia content and interactive simulations are used throughout to reinforce course concepts.
• Insurance Company Support – Technical support, Annuities, Legacy Systems, Database Administration, Network & Application support, Troubleshooting, New User setup.


Enterprise PROJECT: PacifiCorp (Portland, OR) April 2015 – October 2015 –
Cisco Engineer (Router/Switch Configuration & Support) - Configuration and Support of Cisco Routers (2900 series), Cisco Switches (3560/3650 series), and Cisco Telephones (7941, 7961, 7962, 7821, 8831, and 8851). Field Engineer – Uses customer facing skills to upgrade current Cisco routers, switches, and telephones. (150 + sites in Washington, Oregon, and Utah). Cisco configuration and build outs of Router/Switch Installs, troubleshooting configuration, and hands on knowledge of routing protocols: BGP/EIGRP, OSPF, SCCP, TACACS, NetFlow, VPN, IPSEC, IPv4, SIP, etc.
• Utilization of gap analysis of RTO & RPO. Assisted with Change Management Procedures to drive business continuity.

October 2008 – October 2019 -
MULTIPLE Customers & Clients located at :
(1) ------------ (ended Oct 2019)
(2) ------------ (ended May 2019)
(3) ------------ (ended May 2019)
(4) ------------ (ended May 2019)
(5) Buchanan Technologies (Dallas, TX) (ended 2019)
(6) OneSource Building Technologies (Houston, TX)

Responsibilities:
• Network device configuration, troubleshooting, and maintenance for:
o Cisco routers, Cisco Switches, Cradle point Routers, Adtran Routers, etc.
• Wired network cabling, setup, and troubleshooting.
o Insurance Industry – Technical support, Annuities, Legacy Systems, Database Administration, Network & Application support, Troubleshooting, New User setup.
• Wireless network setup and troubleshooting.
o Configuration, Placement, and testing of Wireless Access Points
o SSID and RF testing of signals and connectivity
o HyperTerminal sessions used to Verify and Validate settings
• Telephony skills include
o Extending telephone lines. Troubleshooting DeMarc Issues.
o Cabling new telephone lines plus extensions.
o Installation of Mediatrix Devices (Office Depot)
o Performing Cross Connects and Phone programming (manuals required)
o Installations of various PBX systems including Engenius, Nortel(model 2616, BMS, Norstar), Panasonic, Avaya, Premier, Meridian, Gateway, NEC, Intertel, Mitel, Toshiba, Cisco, and Xorcom
• IBM Server maintenance, troubleshooting, and installation
• AS/400 Administration, setup, and troubleshooting.
• Maintain and support DNS, DHCP, Proxy Services. routing and switching protocols, WIFI, firewalls, network protocols, virtual server, and networking topologies
• IT Audits including health checks, project plans, risk assessment, internal controls, security setup, segregation of duties, audit reports, internal control test, operating procedures, technical documentation, execution plans, and preparation of client deliverables.
• Insurance Industry – Technical support, Annuities, Legacy Systems, Database Administration, Network & Application support, Troubleshooting, New User setup.
• Cisco Routers and switches – troubleshooting, installations, updates
• Documentation consists of Network/System Diagrams, Status Reports, Dashboard Data, Scope Creep Status, Performance Monitoring, Project Plan and more.
• Gap analysis of Recovery Point Objective and Recovery Time Objectives. Created project specific Change Management Procedures to help with the business continuity initiatives.
• Active Directory User Accounts Technical Support
• Performed Java Application Server (JAS)/Websphere (IBM and Windows), Administration & Support. Develop test scripts, Evaluate test results, and Identify corrective actions
• Pre-Sales Activities, Architectural Scope, and Product Demonstrations.
• Change Management Facilitator (Change Management Documentation & Approval System)
• Provided fully documented project management plan, leadership, hands-on, and guidance in migration while troubleshooting user issues.
• Project Management (Meeting Organizer and Leader, Project Facilitator, Hands-on Leader)
• KPI Data Collection – Key Performance Indicators Data Collection
• Provided architectural suggestions, Supported/troubleshooting on HTML JAVA web servers.
• Provided remote support for clients, including helpdesk support to clients .
• Help Desk Ticket Resolution, Build Word Search Tables, Crystal Reports XI modifications
• Participated in conference calls with new potential clients to provide technical perspective.
• Created architectural diagrams for current System, Applications, and DB using MS Visio.
• Implemented SQL Database Administration, Wrote Queries to access and manipulate the DB