Melissa Ortega Resume
Melissa Ann Ortega
21639 29th Ave S apt 302, Des Moines, WA 98198 | ------------ | ------------
Customer Service/Merchandising/Management Individual with over 10+ years of experience in retail, manager assistance, stocking, service, and customer support.
Proficient in customer relations, remaining calm under pressure, diffusing tense situations, and passion for animals.
Education-
High school
Diploma, Newbury park High School, 2009
Newbury Park, California
Charter College
Associate Degree in Applied Science of Pharmacy, 2012-2014
Oxnard, California
Unity College
Bachelor’s Degree in Animal Science, 2020-Current
Unity, Maine, Online School
Skills & Abilities
management & leadership
Key holder, open and close store
Assistant management roles
Ability of Managing, scheduling of a DBA (doing business as)
Ability to multitask and perform in a fast-paced environment
Drive sales, Display maintenance
Great attention to detail and carefulness
Strong ability to work in a team environment
Mathematical calculations
Efficient
Sales
Customer service, Guest loyalty
Processing and replenishing merchandise, Monitoring floor stock, Locating items
Assist customers in answering questions
Ability to maintaining and cleaning offices, Housekeeping-dusting, vacuuming, sweeping, mopping
Communication
Communicate effectively
Operator and phone skills
Word, Excel, Power Point, Internet, and Email proficient
Knowledge & Other Skills
Pharmacological terminology, and ability to count and fill prescription bottles
Medical terminology knowledge
Assembling and packaging skills
Driving-manual and automatic, maintenance on cars-psi check and washing
Measurements on boxes, mail sorting, package mail rates and levels
Interior plants, interior plant maintenance
Knowledge of nutrition for dogs, cats, small animals
Knowledge of behavior of dogs, critical signs of stress of dogs, handling of dogs
Knowledge of bathing, nail trimming, ear cleaning, and expressing anal glands of dogs
Cleaning of kennels for dogs
Walking/caring for dogs
Experience
Veterinary Receptionist & Assistant | Beach Veterinary Hospital | Aug 2020 – Dec 2020
Answering phones, taking care of emails, knowledge of veterinary medical terminology, handling of dogs and cats, help veterinarian with assisting
Sales Associate | Ideal Pet Stop | Aug 2019- July 2020
Opening and closing store, helped assist manager, merchandising, stocking, pet nutrition, pet food sales
Dog walker | Close to home | Oct 2019- Jan 2020
Dog walking, proper handling of dogs, dog behavior
Stylist Apprentice |Petsmart | July 2019- Oct 2019
Dog bathing, nail trimming, ear cleaning, expressing anal glands, trimming up sanitary on dogs, critical signs of stress of dogs
Horticulture Tech | Botanical Designs | May 2018-July 2019
Plant maintenance, taking care of tropical plants
Professional Cleaner | Two Sweet Gals cleaning DBA Maddibella | April 2016- May 2018
Cleaning residential houses, cleaning offices, maintaining and managed a subcontracted business (DBA-doing business as)
Sales Associate | Target corporation | Sep 2009- May 2015
Customer service, sales, merchandising, stocking, maintenance of sales floor, global around the whole store
Melissa Ann Ortega
21639 29th Ave S apt 302, Des Moines, WA 98198 | ------------ | ------------
Customer Service/Merchandising/Management Individual with over 10+ years of experience in retail, manager assistance, stocking, service, and customer support.
Proficient in customer relations, remaining calm under pressure, diffusing tense situations, and passion for animals.
Education-
High school
Diploma, Newbury park High School, 2009
Newbury Park, California
Charter College
Associate Degree in Applied Science of Pharmacy, 2012-2014
Oxnard, California
Unity College
Bachelor’s Degree in Animal Science, 2020-Current
Unity, Maine, Online School
Skills & Abilities
management & leadership
Key holder, open and close store
Assistant management roles
Ability of Managing, scheduling of a DBA (doing business as)
Ability to multitask and perform in a fast-paced environment
Drive sales, Display maintenance
Great attention to detail and carefulness
Strong ability to work in a team environment
Mathematical calculations
Efficient
Sales
Customer service, Guest loyalty
Processing and replenishing merchandise, Monitoring floor stock, Locating items
Assist customers in answering questions
Ability to maintaining and cleaning offices, Housekeeping-dusting, vacuuming, sweeping, mopping
Communication
Communicate effectively
Operator and phone skills
Word, Excel, Power Point, Internet, and Email proficient
Knowledge & Other Skills
Pharmacological terminology, and ability to count and fill prescription bottles
Medical terminology knowledge
Assembling and packaging skills
Driving-manual and automatic, maintenance on cars-psi check and washing
Measurements on boxes, mail sorting, package mail rates and levels
Interior plants, interior plant maintenance
Knowledge of nutrition for dogs, cats, small animals
Knowledge of behavior of dogs, critical signs of stress of dogs, handling of dogs
Knowledge of bathing, nail trimming, ear cleaning, and expressing anal glands of dogs
Cleaning of kennels for dogs
Walking/caring for dogs
Experience
Veterinary Receptionist & Assistant | Beach Veterinary Hospital | Aug 2020 – Dec 2020
Answering phones, taking care of emails, knowledge of veterinary medical terminology, handling of dogs and cats, help veterinarian with assisting
Sales Associate | Ideal Pet Stop | Aug 2019- July 2020
Opening and closing store, helped assist manager, merchandising, stocking, pet nutrition, pet food sales
Dog walker | Close to home | Oct 2019- Jan 2020
Dog walking, proper handling of dogs, dog behavior
Stylist Apprentice |Petsmart | July 2019- Oct 2019
Dog bathing, nail trimming, ear cleaning, expressing anal glands, trimming up sanitary on dogs, critical signs of stress of dogs
Horticulture Tech | Botanical Designs | May 2018-July 2019
Plant maintenance, taking care of tropical plants
Professional Cleaner | Two Sweet Gals cleaning DBA Maddibella | April 2016- May 2018
Cleaning residential houses, cleaning offices, maintaining and managed a subcontracted business (DBA-doing business as)
Sales Associate | Target corporation | Sep 2009- May 2015
Customer service, sales, merchandising, stocking, maintenance of sales floor, global around the whole store