Maryanna Horta
SKILLS
? Bilingual – English & Spanish
? People-oriented
? Organized & detail-oriented
? Adaptable & flexible
? Excellent time management
? Knowledgeable in pet and animal care
? High-stress tolerance
WORK EXPERIENCE
Client Care Representative
July 2020 – Present
Shaffer Animal Hospital – Oviedo, FL
? Maintain a professional, cheerful, and helpful attitude when interacting with clients
? Answer incoming telephone calls using proper telephone etiquette
? Direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments
? Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment
? Welcome clients and patients to the hospital, check in patients and provide for client and patient comfort while in the reception area
? Use veterinary management software to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit
? Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database.
? Generate call back reports, appointment lists, and other reports using computer system as directed.
? Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, answer questions concerning products
? Prepare client records according to established protocols in advance of clients’ arrival. Complete required forms, such as new patient form, check in sheet, and obtain all necessary information
? Obtain vaccination histories for each patient. Recognize and note any vaccinations due for patient
? Accept payments from clients. Accurately process cash, checks, and charge card payments
? Assist other team members in keeping public areas clean and odor-free
Veterinary Assistant/Receptionist
August 2019 to May 2020
East Orlando Animal Hospital - Orlando, FL
? Checked in patients and requested information from the owners, including vaccination records or the reason for the visit
? Cleaned, disinfected, and prepared medical equipment between each appointment
? Obtained vaccination histories for each patient. Recognized and noted any vaccinations due for patient
? Administered vaccinations
? Administered medications and/or anesthesia to prepare animal patients for surgery
? Monitored and tracked vitals following surgery
? Calmed, comforted, and properly handled animals before, during and after procedures
? Took notes on examination results and updating records
? Feed, bathed, and exercised animals during their visit
? Provided owners educational resources and information on how best to care for animals in general, for specific conditions and after various procedures
Dog Trainer
December 2018 to August 2019
Petco – The Villages, FL
? Certified AKC Trainer and dog training curriculum
? Evaluated dogs' dispositions and temperaments
? Promoted positive and loving animal care
? Provided regular progress updates to clients
? Coached, guided, and taught clients how to reinforce good behavior
? Answered clients' questions regarding training, behavioral issues, boarding, and pricing
? Maintained a clean, safe, and secure environment/ living habit for all animals
? Assisted in the loading, unloading, and stocking of merchandise
Arcade Manager
June 2017 to December 2018
Adrenaline Rush Raceway – Leesburg, FL
? Oversaw all operations of the arcade store
? Guided and assisted customers within the arcade facility
? Exchanged money for game tokens and coins
? Performed minor repairs on various machines
? Trained new employees
? Addressed customer questions and complaints in a timely and professional manner
? Responsible for planning and directing parties and events
? Maintained a clean, safe, and secure environment for families
? Assisted in the loading, unloading, and stocking of merchandise
Bilingual Cashier & Customer Service Representative
July 2014 to August 2017
Gordon Food Service – Murfreesboro, TN
? Maintained registers cash flow and accountability
? Assisted customers in locating merchandise as needed
? Maintained a clean, safe, and secure environment for customers
? Assisted in the loading, unloading, and stocking of merchandise
EDUCATION
University of Central Florida
Concentration: Biology/ Zoology
August 2019 to Present
Lake Sumter State College
Associate in General Education
January 2018 to May 2019
Middle Tennessee State University
Concentration: Animation
August 2015 to May 2017
Blackman High School
High School Diploma
August 2011 to May 2015
SKILLS
? Bilingual – English & Spanish
? People-oriented
? Organized & detail-oriented
? Adaptable & flexible
? Excellent time management
? Knowledgeable in pet and animal care
? High-stress tolerance
WORK EXPERIENCE
Client Care Representative
July 2020 – Present
Shaffer Animal Hospital – Oviedo, FL
? Maintain a professional, cheerful, and helpful attitude when interacting with clients
? Answer incoming telephone calls using proper telephone etiquette
? Direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments
? Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment
? Welcome clients and patients to the hospital, check in patients and provide for client and patient comfort while in the reception area
? Use veterinary management software to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit
? Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database.
? Generate call back reports, appointment lists, and other reports using computer system as directed.
? Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, answer questions concerning products
? Prepare client records according to established protocols in advance of clients’ arrival. Complete required forms, such as new patient form, check in sheet, and obtain all necessary information
? Obtain vaccination histories for each patient. Recognize and note any vaccinations due for patient
? Accept payments from clients. Accurately process cash, checks, and charge card payments
? Assist other team members in keeping public areas clean and odor-free
Veterinary Assistant/Receptionist
August 2019 to May 2020
East Orlando Animal Hospital - Orlando, FL
? Checked in patients and requested information from the owners, including vaccination records or the reason for the visit
? Cleaned, disinfected, and prepared medical equipment between each appointment
? Obtained vaccination histories for each patient. Recognized and noted any vaccinations due for patient
? Administered vaccinations
? Administered medications and/or anesthesia to prepare animal patients for surgery
? Monitored and tracked vitals following surgery
? Calmed, comforted, and properly handled animals before, during and after procedures
? Took notes on examination results and updating records
? Feed, bathed, and exercised animals during their visit
? Provided owners educational resources and information on how best to care for animals in general, for specific conditions and after various procedures
Dog Trainer
December 2018 to August 2019
Petco – The Villages, FL
? Certified AKC Trainer and dog training curriculum
? Evaluated dogs' dispositions and temperaments
? Promoted positive and loving animal care
? Provided regular progress updates to clients
? Coached, guided, and taught clients how to reinforce good behavior
? Answered clients' questions regarding training, behavioral issues, boarding, and pricing
? Maintained a clean, safe, and secure environment/ living habit for all animals
? Assisted in the loading, unloading, and stocking of merchandise
Arcade Manager
June 2017 to December 2018
Adrenaline Rush Raceway – Leesburg, FL
? Oversaw all operations of the arcade store
? Guided and assisted customers within the arcade facility
? Exchanged money for game tokens and coins
? Performed minor repairs on various machines
? Trained new employees
? Addressed customer questions and complaints in a timely and professional manner
? Responsible for planning and directing parties and events
? Maintained a clean, safe, and secure environment for families
? Assisted in the loading, unloading, and stocking of merchandise
Bilingual Cashier & Customer Service Representative
July 2014 to August 2017
Gordon Food Service – Murfreesboro, TN
? Maintained registers cash flow and accountability
? Assisted customers in locating merchandise as needed
? Maintained a clean, safe, and secure environment for customers
? Assisted in the loading, unloading, and stocking of merchandise
EDUCATION
University of Central Florida
Concentration: Biology/ Zoology
August 2019 to Present
Lake Sumter State College
Associate in General Education
January 2018 to May 2019
Middle Tennessee State University
Concentration: Animation
August 2015 to May 2017
Blackman High School
High School Diploma
August 2011 to May 2015