Marie-Josee Koulibaly

Marie-Josee Koulibaly
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Focused and talented college student, Sales Associate increasing customer satisfaction High results-oriented
skilled in conflict resolution. Effective communicator with interpersonal abilities and organizational
effectiveness .
Collin College – Plano, TX
Associate of Arts, Business (Accounting)
Gaithersburg High School – Gaithersburg, MD
Professional High School Diploma
Honors: Honor Roll every semester; Dream It, Be It Certificate of Achievement; Liberty’s Promise Civics and Citizenship Certificate of Achievement; Math Star Student Award; Go the Extra Mile Award
EXPERIENCE

Zara – Yonkers, New York Sales Associate

 Provide excellent customer service by greeting clients
 Increased sales by presenting new clothing collections to customers
 Assisted customers using store devices such as iPods, Walkie-Talkie
 Directed customers to merchandise
 Assisted customers with pick-up orders


Abercombie & Fitch – Paris Sales Associate

 Provide exceptional customers service by greeting listening and assisting
customers in exceeding their needs demonstrating an excellent knowledge of the products.
 Built and strengthened relationship with customers, deal with different nationalities and personalities and put always the customers at ease.
 Contributed to manage the visual display of the products in accordance with Abercrombie & Fitch visuals standards and ensured store functional maintenance and appropriate levels of products on the sales floor.
Salon Pro 360 – Washington D.C


Social Media Brand Ambassador – Ubiquitous Hair Expo

 Serve as model, spokesperson, and brand ambassador
 Provide product knowledge and brand testimonials
 Participate in photo opportunities
 Interacted with event attendees
 Responsible for signing up subscribers for sms lists and social media pages for brands
 Responsible for passing out samples

Jackie’s Kids – Yonkers, New York Sales Associate/Cashier

 Responsible for processing customer payments by cash, debit, gift and credit card
 Issued receipts, refunds, credit cards, voucher and automatic debits
 Provided excellent customer assistance
 Designed store displays to increase sales and organized inventory

Auchan
– Puteaux, France
July – August 2016

Assistant Supervisor

 Served as central point of contact for all outside vendors
 Oversaw front desk and reception area, ensuring the area was neat and organized
 Organized and prepared boxed orders for timely delivery
Medical Residence Nursing Home – Asnieres-Sur-Seine, France Receptionist
 Coordinated communications between director and prospective residents’ families
 Responsible for providing proper application paperwork to prospective residents
 Collected and reviewed completed application packages for missing information
 Utilized interpersonal skills to resolve conflicts and respectfully address questions
France Fitness – Argenteuil, France Intern/Receptionist
 Assisted fitness trainers with pre-class organization and planning
 Promoted needs-based fitness programs for clients and handled registration
 Managed business software to create and update membership accounts

Saint Jean Hospital – Gennevilliers, France Intern/Receptionist

 Provided excellent customer service while answering telephones and making and rescheduling medical appointments
 Served as liaison between various departments while adhering to policies and procedures

SKILLS
 Microsoft Word
 Power Point, Excel
 French bilingual
 Amateur in Spanish
 Beginner in Hebrew
 Multi-tasking strength
 Relationship building
 Excellent work ethic
 Flexible schedule