Makayla Gergeni

Work Experience:

Front-of-House Customer Service Specialist
Miss Molly's Cafe and Pastry Shop, Milwaukee, WI | Aug 2017 to present
- Square and Toast POS system operations
- Crafting espresso drinks, and handling baked goods
- Cash and credit card handling

Telecounseling Assistant Student Supervisor
Mount Mary University, Milwaukee, WI | Sept 2016 to May 2020
- Managed five telecounselors by creating task spreadsheets and schedules
- Trained new hires
- Collaborated with the admissions team

Marketing and Event Management Intern
East Town Association, Milwaukee, WI | May 2019 to Oct 2019
- Event coordination, set up and take down
- Handled sponsor's requests
- Created and conducted event surveys
- Time management/meeting deadlines
- Managed weekly social media postings
- Data entry using Google Sheets and kMicrosoft Excel
- Aided in Bastille Days programming such kas kids day events, waiter/waitress races, kand wine tasting

Education:
- Minor in business administration with a marketing focus
- Graduation: May 2020
- Dean's list honors: GPA 3.9/4.0
- Delta Sigma Epsilon Honor Society

Relevant Courses:
- Trend forecasting
- Global retailing
- Buying and assortment planning
- Styling & social media
- Visual presentation

Skills:
- WordPress
- Event Coordination
- Internal and external communications
- Public speaking
- Experience with Google sheets, docs, kand slides
- Experience with Microsoft Word, kExcell, and PowerPoint
- Developing engaging social media content for Twitter, Facebook, and kInstagram
- Scheduling social media posts using Hootsuite
- Content design on Canva