laura lee ann payne
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laura lee ann payne

LAURA LEE ANN PAYNE
159 High Ridge Trail, Jackson, GA 30233 • ------------ • ------------ • L------------

TARGET POSITION:
IT SUPPORT SPECIALIST
PROFESSIONAL SUMMARY

Experienced Help Desk Specialist with superior technical, mathematical, and computer skills. Answer help desk calls, log problem/issue into database that I designed and created, troubleshoot problems, resolve and log resolution. Complete an array of other technical and/or data projects necessary for department objectives. Analyze data, drawing correct inferences/conclusions. Translating analysis results into clear easy to understand format. Designed and developed several Benefit Calculation Systems utilizing VLOOKUP, pivot tables and macros. Well-organized and detail-oriented. Comfortable making presentations to small or large groups. Prior successful business owner with an entrepreneurial spirit and excellent customer service skills.


CORE COMPETENCIES

Data and Statistical Analysis Organization Time Management
Project Management Presentations Interpret Summary Plan Document
Database Creation/Query Customer Service Regulatory Compliance
Database Management Computer Generated Reports Technical Support
Troubleshooting Problem Solving Cost Accounting



COMPUTER SKILLS

Computer proficiency in Windows 10, MS-DOS, VM/CMS, VMS, Excel, Access, Word, Lotus Notes, WordPerfect, Internet Explorer, FORTRAN, COBOL, Quick C, FoxPro, Microsoft Project, QuickBooks 2008, SQL, Power BI, PL/SQL, HTML



RELEVANT EXPERIENCE

Towers Perrin, Atlanta, GA (1982 – 2001)
Benefits Analyst (2000-2001)
• Designed and coded several Employee Retirement Benefit Systems to calculate retirement benefits with optional forms using VLOOKUP, pivot tables and macros which then printed individual benefit statements.
• Conducted extensive research and interpreted various retirement plan documents.
• Created necessary factor tables based on plan definitions and industry specific regulations.
• Provided technical support on LAN, IBM 3090 and Microsoft Office to staff within the Benefits Processing Department as needed.
• Analyzed and processed actuarial valuation data using Access, Excel, FORTRAN, COBOL, and FoxPro.

Senior Data Analyst (1994-1999)
• Designed and wrote a data validity program to check/verify the validity of client data.
• Data and statistical analysis of client data including report generation to present results.
• Developed, designed and implemented Productivity Reporting System analyzing budgeted billable hours vs. actual billable hours by division, unit, team and finally individual. This resulted in a 15 % increase in billable hours throughout the company.
• MS Excel Proficiency
• Project management
• Time management

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Help Desk/IT Specialist (1988-1993)
• Provided software/hardware support to 400+ end users in a Novell Netware environment.
• Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.
• Extracted complex data files from clients written in several various formats. Some contained packed data which required conversion. I developed and coded a program to unpack the client data.
• Designed and set up database to log all help desk calls and their resolutions

Help Desk/Computer Operator (1982-1987)
• Installed and upgraded workstations to current Windows platform and configured for TCP/IP Network that included DHCP, WINS, and DNS settings.
• Performed hardware and software installations/upgrades/maintenance on all printers, desktops, and laptops.
• Administered mainframe functions relative to password changes, disk requests, and various other specialized processes.
• Facilitated new employee training on IBM Mainframe 3090, Windows Platforms, and Office 97 software.
• Performed both full and incremental backup on all LAN servers and disk drives.



OTHER BUSINESS EXPERIENCE


Bradley’s Dependable Hauling, LLC, Jackson, GA (2018 – present)
Business Administrator
Perform all accounting, administrative and office management functions for the business. Process accounts payable/receivable, prepare payroll and monthly payroll tax deposits, process/file all tax forms, business licenses and associated regulatory requirements.

Payne Tile, Inc., Jackson, GA (2004 – 2013)
Business Administrator
Perform all Accounting, administrative and office management functions for the business. Process accounts payable/receivable, prepare payroll and monthly payroll tax deposits, process/file all tax forms, business licenses and associated regulatory requirements.

Simply Good Vittles, McDonough, GA (2001 – 2004)
Owner/Operator
Established and grew a successful restaurant operation. Hired, trained, managed, and directed staff, provided operational oversight, and ensured quality customer service, guest relations, and appearance/food safety standards. Managed all business records, prepared payroll, processed accounts payable/receivable, ordered food supplies and products, and maintained inventory.






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EDUCATION & CERTIFICATIONS

Bachelor of Science
Major: Mathematics/Information Systems
Georgia State University, 1985-1990
GPA 3.5; (Employed Full Time while Student)

Certifications:
Employee Benefits Specialist Program
Wharton School of The University of Pennsylvania, 1993-1995