Kyle Vance Sr
Kyle W. Vance Sr.
Summary
Looking for a challenging career with unlimited potential for growth. Strongly motivated
by new challenges and opportunities.
Experience
FST Logistics- ?Transportation-Warehouse III-Material Handler w/Equipment
June 2017 � April 2020 (2 years 10 months) � Grove City, Ohio
Forklift Operator builds customer orders, stage orders for loading, and load and unload
orders for shipment and receive customer products and place them in the correct area
in the warehouse in a timely and efficient manner for our customers. Operate a forklift
in a safe and orderly manner Pull, pick orders to complete customer order form daily
Validate and ensure accuracy of all orders picked and staged for distribution
Responsible to participate in physical inventories, perform labeling, sorting, wrapping,
packing, re-packing of products. Maintain a clean, neat and orderly work area which
included keeping aisles clean and debris picked up within the facility. Conduct daily
forklift inspections and follow Safety Guideline operating a forklift Any duties as
assigned by Supervisor/management
IGS Energy- ?Home Services-Claims Specialist
August 2014 � November 2017(3 years 3 months) � Dublin, Ohio
Responsible for fielding and filing claims for utility lines and heating and air
conditioning systems. Fielding and approval of bids/proposals from contractors for
repairs. Processing enrollment of customers into home protection services via phone,
email, mail. Composing and sending out letters to potential customers and current
customers. Sorting and processing daily mail. Processing payments via phone and
mail. I must be able to multi-task to perform my daily duties. Utilizing multiple systems
to perform daily duties. Extensive knowledge with using an all-in-one copier to
perform daily duties. Train new hires into the department. Compile reports for upper
management. Assign daily work to the department. Follow up with the department to
make sure daily duties are completed.
IGS Energy- ?Inbound Sales Representative
January 2014 � August 2014 (8 months) � Dublin, Ohio
Coaching new hire training classes and assisted as a coach with the World Class
Conversation training classes for the contact center. Offering world class
customer service to current and potential customers. Utilizing a proven sales
process to discover each customer�s unique needs and recommending various
energy products. Currently demonstrating strong sales skills and assumptive
selling over the telephone. Delivering exceptional customer service consistently
over the telephone and in writing. Navigating systems, procedures, and other
resources to provide accurate and timely resolution to customer inquiries.
Demonstrating flexibility to lend assistance through cross-training and support to
meet and exceed performance, customer satisfaction, sales goals and service
level goals. Providing follow up as needed on customer inquiries to ensure
resolution satisfies our customers and meets all internal expectations. Conducts
proactive consultative analysis to identify and act upon opportunities to up-sell
and cross-sell customers. Demonstrating full understanding of current marketing
programs and offerings; communicating clearly to the customers to assist them in
making an informed decision. Achieving all sales standards set for the department
by following the established departmental goals, policies and procedures.
Adhering to a weekly set schedule; including availability to work evenings and
alternating Saturday shifts.
Aldi - ?Store Manager
October 2012 - September 2013 (11 months) � Columbus, Ohio
Managed a staff of 10+ employees in a retail/grocery store environment. Leadership
responsibilities included but not limited to the following: Guidance of the store
operation to maximize store sales and customer service, communication, verbal and
written, within the organization, enforcement of operating policies, procedures, and
government regulations, communication of performance expectations to store
employees, store employee development and training, adherence to the ALDI
management System, monitoring and evaluation of expense control within the store,
guidance and leadership of store goals, diversity focus and emphasis within the store.
operational responsibilities included but not limited to the following: maintaining
excellent store conditions, management of store merchandising and layouts, displays
and sets, store employee meeting organization and conduction, involvement and
awareness of competition in the store's market area, equipment and asset
management, participation and involvement in special assignments/projects, personal
organization/time management, administration duties and responsibilities.
Volunteers of America - ?Assistant Store Manager
October 2011 - September 2012 (11 months) � Columbus, Ohio
Supervised a staff of 10+ employees in a retail/production line environment.
Interviewed potential employees. Trained new employees. Coaching/re-training
employees to meet or exceed the company requirements and expectations. Compile
daily sales and production data and make reports to present to upper management.
Responsible for cash management for the store. Reading and using cash register
reports to compile necessary data to verify sales or variances. Managed retail sales
floor to strive for the maximum sales potential to meet or exceed the company goals.
Managed the production line by making sure the quality of product going to the retail
sales floor was the highest possible. Priced product to make the best retail product
available for the consumer as well as meeting production sales goals. Managed the
production line to strive to meet and exceed the company production line goals and
company standards.
Dish Network- ? Customer Care Representative/Technical Representative Tier 3
February 2010 - September 2011 (1 years 7 months) � Hilliard, Ohio
Inbound calls that requires use of correct call flow and first call resolution, technical
assistance, troubleshooting, billing inquiries, new activations, properly notating
accounts, applying credits or debits in proper manner, follow company policies to
up-sell customer with added features or products; responsible for communicating to
other representatives during team meetings on how to meet and exceed company
standards, work with agents one on one to meet and exceed company standards.
Verizon Wireless- ?Senior Care Representative
May 2006 - November 2008 (2 years 6 months) � Dublin, Ohio
Quality assurance, use of correct call flow and first call resolution, billing inquiries,
new activations, properly notating accounts, applying credits or debits in proper
manner, follow company policies to up-sell customer with added features or products;
responsible for communicating to other representatives during team meetings on how
to meet and exceed company standards, also in charge of developmental projects
and coaching to exceed company statistics.
Franchise Food Service- ? Transportation Supervisor
March 2005 - February 2006 (11 months) � Columbus, Ohio
Supervised a staff of 50+ drivers, correctly ran daily reports, data entry for upper
management, responsible for interviewing and hiring new employees; development
for new hires and current employees, develop cost effective ways to run daily
distribution, maintained monthly safety program for all employees to follow, locate
companies to perform maintenance on equipment; maintain company logs.
Call Tech (Arch Wireless)- ?Supervisor/Trainer
November 2003-March 2005 (1 years 4 months) � Columbus, Ohio
Managed 25+ representatives taking inbound calls for customer service and technical
support, also outbound calls for sales. Weekly one on one coaching with each
representative on their performance and call reviews. Resolving escalated calls.
Responsible for coaching and development of new hires and keeping current
employees up to date of company expectations. In charge of planning curriculum for
training classes. Communicating daily reports to upper management on call center
performance and individual representative performance, maintained time off and
scheduling for all employees.
Military Service
U.S. Army- ?Personnel Service Specialist
September 1997 - October 1999 (2 years 1 months) � Multiple
Personnel Specialist (75h) 9/97-10/99 Honorable Discharge Maintaining officer and
enlisted personnel records and processing personnel actions concerning service
members and their family members. Prepares reports on strength levels and status of
personnel. Evaluates personnel qualifications for special assignment. Prepares and
processes requests for transfer or reassignment. Processes centralized and
decentralized promotions and reduction actions. Processes
classification/reclassification actions. Prepares orders and requests for orders.
Prepares and maintains officer and enlisted personnel records. Prepares and reviews
personnel casualty documents. Monitor suspense actions. Initiates, monitors, and
processes personnel evaluations. Transfers records. Processes personnel for
separation and retirement. Processes and executes Personnel Service Center
SIDPERS level procedures and actions. Processes applications for OCS, warrant
officer flight training, or other training. Processes recommendations for awards and
decorations. Processes bars to reenlistment, suspension of favorable personnel
actions. Initiates action for passports and visas. Processes requests and prepares
identification tags and cards. Monitors appointment of line of duty, survivor assistance,
and summary court officers. Processes line of duty investigations. Prepares letters of
sympathy to next of kin. Types correspondence and forms in draft and final copy.
Posts changes to Army regulations and other publications. Prepares and maintains
functional files per MARKS. Applies knowledge of provisions and limitations of
Freedom for Information and Privacy Acts. Provides technical guidance to subordinate
soldiers in accomplishment of these duties. Supervises specific personnel functions in
a small personnel office to Battalion S1 and personnel services support activity.
Advises commanders on soldiers and personnel readiness and strength levels of
supported reporting units. Reviews consolidated reports, statistics, applications, and
prepares recommendations for personnel actions to higher headquarters. Reviews
and prepares reports and data on strength (gains and losses) of personnel and makes
duty assignments of enlisted personnel.
Education
Thomas Worthington
High School
1993 � 1997
Certifications
Personnel Service Specialist
U.S. Army
February 1998
Languages
American Sign Language (Fluent)
References
Doug Taylor ?- Supervisor, FST Logistics
Professional -
------------
Jason Richards ?- Manager, IGS
Professional -
------------
Kyle W. Vance Sr.
Summary
Looking for a challenging career with unlimited potential for growth. Strongly motivated
by new challenges and opportunities.
Experience
FST Logistics- ?Transportation-Warehouse III-Material Handler w/Equipment
June 2017 � April 2020 (2 years 10 months) � Grove City, Ohio
Forklift Operator builds customer orders, stage orders for loading, and load and unload
orders for shipment and receive customer products and place them in the correct area
in the warehouse in a timely and efficient manner for our customers. Operate a forklift
in a safe and orderly manner Pull, pick orders to complete customer order form daily
Validate and ensure accuracy of all orders picked and staged for distribution
Responsible to participate in physical inventories, perform labeling, sorting, wrapping,
packing, re-packing of products. Maintain a clean, neat and orderly work area which
included keeping aisles clean and debris picked up within the facility. Conduct daily
forklift inspections and follow Safety Guideline operating a forklift Any duties as
assigned by Supervisor/management
IGS Energy- ?Home Services-Claims Specialist
August 2014 � November 2017(3 years 3 months) � Dublin, Ohio
Responsible for fielding and filing claims for utility lines and heating and air
conditioning systems. Fielding and approval of bids/proposals from contractors for
repairs. Processing enrollment of customers into home protection services via phone,
email, mail. Composing and sending out letters to potential customers and current
customers. Sorting and processing daily mail. Processing payments via phone and
mail. I must be able to multi-task to perform my daily duties. Utilizing multiple systems
to perform daily duties. Extensive knowledge with using an all-in-one copier to
perform daily duties. Train new hires into the department. Compile reports for upper
management. Assign daily work to the department. Follow up with the department to
make sure daily duties are completed.
IGS Energy- ?Inbound Sales Representative
January 2014 � August 2014 (8 months) � Dublin, Ohio
Coaching new hire training classes and assisted as a coach with the World Class
Conversation training classes for the contact center. Offering world class
customer service to current and potential customers. Utilizing a proven sales
process to discover each customer�s unique needs and recommending various
energy products. Currently demonstrating strong sales skills and assumptive
selling over the telephone. Delivering exceptional customer service consistently
over the telephone and in writing. Navigating systems, procedures, and other
resources to provide accurate and timely resolution to customer inquiries.
Demonstrating flexibility to lend assistance through cross-training and support to
meet and exceed performance, customer satisfaction, sales goals and service
level goals. Providing follow up as needed on customer inquiries to ensure
resolution satisfies our customers and meets all internal expectations. Conducts
proactive consultative analysis to identify and act upon opportunities to up-sell
and cross-sell customers. Demonstrating full understanding of current marketing
programs and offerings; communicating clearly to the customers to assist them in
making an informed decision. Achieving all sales standards set for the department
by following the established departmental goals, policies and procedures.
Adhering to a weekly set schedule; including availability to work evenings and
alternating Saturday shifts.
Aldi - ?Store Manager
October 2012 - September 2013 (11 months) � Columbus, Ohio
Managed a staff of 10+ employees in a retail/grocery store environment. Leadership
responsibilities included but not limited to the following: Guidance of the store
operation to maximize store sales and customer service, communication, verbal and
written, within the organization, enforcement of operating policies, procedures, and
government regulations, communication of performance expectations to store
employees, store employee development and training, adherence to the ALDI
management System, monitoring and evaluation of expense control within the store,
guidance and leadership of store goals, diversity focus and emphasis within the store.
operational responsibilities included but not limited to the following: maintaining
excellent store conditions, management of store merchandising and layouts, displays
and sets, store employee meeting organization and conduction, involvement and
awareness of competition in the store's market area, equipment and asset
management, participation and involvement in special assignments/projects, personal
organization/time management, administration duties and responsibilities.
Volunteers of America - ?Assistant Store Manager
October 2011 - September 2012 (11 months) � Columbus, Ohio
Supervised a staff of 10+ employees in a retail/production line environment.
Interviewed potential employees. Trained new employees. Coaching/re-training
employees to meet or exceed the company requirements and expectations. Compile
daily sales and production data and make reports to present to upper management.
Responsible for cash management for the store. Reading and using cash register
reports to compile necessary data to verify sales or variances. Managed retail sales
floor to strive for the maximum sales potential to meet or exceed the company goals.
Managed the production line by making sure the quality of product going to the retail
sales floor was the highest possible. Priced product to make the best retail product
available for the consumer as well as meeting production sales goals. Managed the
production line to strive to meet and exceed the company production line goals and
company standards.
Dish Network- ? Customer Care Representative/Technical Representative Tier 3
February 2010 - September 2011 (1 years 7 months) � Hilliard, Ohio
Inbound calls that requires use of correct call flow and first call resolution, technical
assistance, troubleshooting, billing inquiries, new activations, properly notating
accounts, applying credits or debits in proper manner, follow company policies to
up-sell customer with added features or products; responsible for communicating to
other representatives during team meetings on how to meet and exceed company
standards, work with agents one on one to meet and exceed company standards.
Verizon Wireless- ?Senior Care Representative
May 2006 - November 2008 (2 years 6 months) � Dublin, Ohio
Quality assurance, use of correct call flow and first call resolution, billing inquiries,
new activations, properly notating accounts, applying credits or debits in proper
manner, follow company policies to up-sell customer with added features or products;
responsible for communicating to other representatives during team meetings on how
to meet and exceed company standards, also in charge of developmental projects
and coaching to exceed company statistics.
Franchise Food Service- ? Transportation Supervisor
March 2005 - February 2006 (11 months) � Columbus, Ohio
Supervised a staff of 50+ drivers, correctly ran daily reports, data entry for upper
management, responsible for interviewing and hiring new employees; development
for new hires and current employees, develop cost effective ways to run daily
distribution, maintained monthly safety program for all employees to follow, locate
companies to perform maintenance on equipment; maintain company logs.
Call Tech (Arch Wireless)- ?Supervisor/Trainer
November 2003-March 2005 (1 years 4 months) � Columbus, Ohio
Managed 25+ representatives taking inbound calls for customer service and technical
support, also outbound calls for sales. Weekly one on one coaching with each
representative on their performance and call reviews. Resolving escalated calls.
Responsible for coaching and development of new hires and keeping current
employees up to date of company expectations. In charge of planning curriculum for
training classes. Communicating daily reports to upper management on call center
performance and individual representative performance, maintained time off and
scheduling for all employees.
Military Service
U.S. Army- ?Personnel Service Specialist
September 1997 - October 1999 (2 years 1 months) � Multiple
Personnel Specialist (75h) 9/97-10/99 Honorable Discharge Maintaining officer and
enlisted personnel records and processing personnel actions concerning service
members and their family members. Prepares reports on strength levels and status of
personnel. Evaluates personnel qualifications for special assignment. Prepares and
processes requests for transfer or reassignment. Processes centralized and
decentralized promotions and reduction actions. Processes
classification/reclassification actions. Prepares orders and requests for orders.
Prepares and maintains officer and enlisted personnel records. Prepares and reviews
personnel casualty documents. Monitor suspense actions. Initiates, monitors, and
processes personnel evaluations. Transfers records. Processes personnel for
separation and retirement. Processes and executes Personnel Service Center
SIDPERS level procedures and actions. Processes applications for OCS, warrant
officer flight training, or other training. Processes recommendations for awards and
decorations. Processes bars to reenlistment, suspension of favorable personnel
actions. Initiates action for passports and visas. Processes requests and prepares
identification tags and cards. Monitors appointment of line of duty, survivor assistance,
and summary court officers. Processes line of duty investigations. Prepares letters of
sympathy to next of kin. Types correspondence and forms in draft and final copy.
Posts changes to Army regulations and other publications. Prepares and maintains
functional files per MARKS. Applies knowledge of provisions and limitations of
Freedom for Information and Privacy Acts. Provides technical guidance to subordinate
soldiers in accomplishment of these duties. Supervises specific personnel functions in
a small personnel office to Battalion S1 and personnel services support activity.
Advises commanders on soldiers and personnel readiness and strength levels of
supported reporting units. Reviews consolidated reports, statistics, applications, and
prepares recommendations for personnel actions to higher headquarters. Reviews
and prepares reports and data on strength (gains and losses) of personnel and makes
duty assignments of enlisted personnel.
Education
Thomas Worthington
High School
1993 � 1997
Certifications
Personnel Service Specialist
U.S. Army
February 1998
Languages
American Sign Language (Fluent)
References
Doug Taylor ?- Supervisor, FST Logistics
Professional -
------------
Jason Richards ?- Manager, IGS
Professional -
------------