Keshia Goodman
WORK EXPERIENCE
________________________________________
Union Station Investco, Washington, DC 4/2019-3/2020
Marketing Director
Lead for marketing and communication strategies as well as overall branding and image. Created calendar campaigns and events. Assisted customers with questions and concerns relating to marketing. Monitored Meal Voucher Program along with creating online accounts and orders. Created monthly newsletters. Worked on budgets. Communicated with tenants about promotional opportunities.
Union Station Investco, Washington, DC 9/2016-3/2019
Customer and Tourism Specialist
Assisted customers with questions and concerns. Monitored Meal Voucher Program along with creating online accounts and orders. Administrative tasks such as checking and distributing mail, filing, shredding, faxing, operating multi-line phone system, and other duties as assigned. Assisted the accounting department with cash receipts.
Hawthorne, Washington, DC 11/2018-1/2019
Coat Check Attendant
Assisted patrons with storing their coats, hats, articles of clothing and accessories in a safe location. Hung coats neatly with appropriate hanger. Placed coats in special slot in the coat area. Gave patrons a ticket to enable them to pick up their coat at a later time. Answered questions related to coat check or venue. Inquired if patrons were missing any items. Collected lost items after events and stored them in a secure location. Compared lost items to patrons' descriptions. Tracked down missing or misplaced coats. Retrieved coats for patrons and helped them into it.
Hela Spa, Washington, DC 10/2015-9/2018
Client Specialist
Greet and communicate with customers. Provide excellent customer service. Process payments, filing, light cleaning and product/service advertising. Perform opening and closing duties. Responsible for inventory and office supplies.
Office of the State Superintendent of Education, Washington, DC 6/2016-8/2016
Summer Meals Program Monitor
Monitored elementary, middle and high school children during their breakfast and lunch meal services to ensure that they were receiving the appropriate meals. Provided documentation for site representatives in regards to what the procedures are for the meals. Other responsibilities included filing, scanning, copying and emailing.
Flat World Knowledge, Washington, DC 1/2016-2/2016
Customer Service Representative
Received incoming calls and made outgoing calls. Provided superior customer service. Worked with the Salesforce system to solve cases as needed. Responded to customers concerns via phone, email and chat.
Colonial Parking, Washington, DC 12/2015
Receptionist
Communicated with customers and employees. Provided administrative tasks such as filing, answering phones, sorting mail and managing emails. Performed opening and closing procedures. Responsible for inventory of office supplies.
Urban Body Fitness, Atlanta, GA 3/2011-9/2015
Front Desk Associate
Communicated with members, prospects and visitors. Always provided excellent customer service, while also possessing great problem solving skills. Helped with opening and closing procedures, cleaning, laundry, key holder and other important duties. Provided information about services offered and membership packets.
Aidells Sausage Company, Atlanta, GA 1/2015-4/2015
Demonstrator
Set up and broke down materials for sausage and meatball demonstrations in local supermarkets. Cleaned and sanitized cooking utensils after each use. Cooked food for customers to sample. Sales oriented. Organized Aidells products on shelves for the best presentation. Interacted with over 50 people daily. Utilized my customer service experience.
Millennium Health, Atlanta, GA 12/2014-2/2015
Lab Service Assistant
Documented information regarding patients. Serviced over 100 patients weekly. Consistently provided accurate and superior service while handling patients’ specimens. Light cleaning, prepared paperwork, filing, faxing, ordered supplies, delivery preparation and disposal of unwanted materials.
Renaissance Walk, Atlanta, GA 9/2010-9/2015
Concierge
Serviced over 100 residents and visitors weekly. Consistently provide superior customer service which satisfies residents’ needs. Solve residential problems and concerns including, but not limited to safety, pets and building issues. Communicate with residents and visitors through phone, face to face and email.
Cabana Beach Apartments, Gainesville, FL 7/2009-8/2010
Community Assistant
Held title as a Community Assistant for over 500 residents. Teamwork collaboration of about 15 while handling residents and rental amounts. Resolved and mediated residents who had roommate or housing issues. Researched, documented and followed up with prospective residents. Gave tours, signed leases, answered phones, filed paperwork, general office tasks, program and event planner. Participated in about 2 residences’ life events per month. Handled residents’ needs involving roommate changes, maintenance request and rent.
The District On 62nd, Gainesville, FL 6/2007-6/2009
Community Ambassador
Gained valuable work experience as a Community Ambassador for over 300 residents. Sought out problem-identification and resolutions for residents. Worked closely with a team of about 10 while handling residents and rental amounts. Gave tours, signed leases, answered phones, filed paperwork, general office tasks, program and event planner. Researched, documented and followed up with prospective residents. Participated in about 2 residences’ life events per month. Handled residents’ needs involving roommate changes, maintenance request and rent. Provided a 100% service driven approach.
Blink, Gainesville, FL 6/2008-7/2008
Sales Associate
Responsibilities at this clothing store included properly arranging store items, cleaning for quality presentation and welcome customers as they enter. Assisted about 20 customers daily.
Wet Seal, Gainesville, FL 11/2009-12/2009
Sales Associate
Arranged clothes, accessories and shoes. Greeted and assisted about 30 customers daily. Cashier experience. Created a friendly working environment with a team of about 15. Open and closing procedures such as cleaning, organizing and trash removal.
Expert Debt Solutions, Gainesville, FL 6/2010-8/2010
Telemarketer
Made about 50 calls per shift to those interested in eliminating credit card debt. Gave elaborate details about debt services. Transferred interested people to debt specialist.
WORK EXPERIENCE
________________________________________
Union Station Investco, Washington, DC 4/2019-3/2020
Marketing Director
Lead for marketing and communication strategies as well as overall branding and image. Created calendar campaigns and events. Assisted customers with questions and concerns relating to marketing. Monitored Meal Voucher Program along with creating online accounts and orders. Created monthly newsletters. Worked on budgets. Communicated with tenants about promotional opportunities.
Union Station Investco, Washington, DC 9/2016-3/2019
Customer and Tourism Specialist
Assisted customers with questions and concerns. Monitored Meal Voucher Program along with creating online accounts and orders. Administrative tasks such as checking and distributing mail, filing, shredding, faxing, operating multi-line phone system, and other duties as assigned. Assisted the accounting department with cash receipts.
Hawthorne, Washington, DC 11/2018-1/2019
Coat Check Attendant
Assisted patrons with storing their coats, hats, articles of clothing and accessories in a safe location. Hung coats neatly with appropriate hanger. Placed coats in special slot in the coat area. Gave patrons a ticket to enable them to pick up their coat at a later time. Answered questions related to coat check or venue. Inquired if patrons were missing any items. Collected lost items after events and stored them in a secure location. Compared lost items to patrons' descriptions. Tracked down missing or misplaced coats. Retrieved coats for patrons and helped them into it.
Hela Spa, Washington, DC 10/2015-9/2018
Client Specialist
Greet and communicate with customers. Provide excellent customer service. Process payments, filing, light cleaning and product/service advertising. Perform opening and closing duties. Responsible for inventory and office supplies.
Office of the State Superintendent of Education, Washington, DC 6/2016-8/2016
Summer Meals Program Monitor
Monitored elementary, middle and high school children during their breakfast and lunch meal services to ensure that they were receiving the appropriate meals. Provided documentation for site representatives in regards to what the procedures are for the meals. Other responsibilities included filing, scanning, copying and emailing.
Flat World Knowledge, Washington, DC 1/2016-2/2016
Customer Service Representative
Received incoming calls and made outgoing calls. Provided superior customer service. Worked with the Salesforce system to solve cases as needed. Responded to customers concerns via phone, email and chat.
Colonial Parking, Washington, DC 12/2015
Receptionist
Communicated with customers and employees. Provided administrative tasks such as filing, answering phones, sorting mail and managing emails. Performed opening and closing procedures. Responsible for inventory of office supplies.
Urban Body Fitness, Atlanta, GA 3/2011-9/2015
Front Desk Associate
Communicated with members, prospects and visitors. Always provided excellent customer service, while also possessing great problem solving skills. Helped with opening and closing procedures, cleaning, laundry, key holder and other important duties. Provided information about services offered and membership packets.
Aidells Sausage Company, Atlanta, GA 1/2015-4/2015
Demonstrator
Set up and broke down materials for sausage and meatball demonstrations in local supermarkets. Cleaned and sanitized cooking utensils after each use. Cooked food for customers to sample. Sales oriented. Organized Aidells products on shelves for the best presentation. Interacted with over 50 people daily. Utilized my customer service experience.
Millennium Health, Atlanta, GA 12/2014-2/2015
Lab Service Assistant
Documented information regarding patients. Serviced over 100 patients weekly. Consistently provided accurate and superior service while handling patients’ specimens. Light cleaning, prepared paperwork, filing, faxing, ordered supplies, delivery preparation and disposal of unwanted materials.
Renaissance Walk, Atlanta, GA 9/2010-9/2015
Concierge
Serviced over 100 residents and visitors weekly. Consistently provide superior customer service which satisfies residents’ needs. Solve residential problems and concerns including, but not limited to safety, pets and building issues. Communicate with residents and visitors through phone, face to face and email.
Cabana Beach Apartments, Gainesville, FL 7/2009-8/2010
Community Assistant
Held title as a Community Assistant for over 500 residents. Teamwork collaboration of about 15 while handling residents and rental amounts. Resolved and mediated residents who had roommate or housing issues. Researched, documented and followed up with prospective residents. Gave tours, signed leases, answered phones, filed paperwork, general office tasks, program and event planner. Participated in about 2 residences’ life events per month. Handled residents’ needs involving roommate changes, maintenance request and rent.
The District On 62nd, Gainesville, FL 6/2007-6/2009
Community Ambassador
Gained valuable work experience as a Community Ambassador for over 300 residents. Sought out problem-identification and resolutions for residents. Worked closely with a team of about 10 while handling residents and rental amounts. Gave tours, signed leases, answered phones, filed paperwork, general office tasks, program and event planner. Researched, documented and followed up with prospective residents. Participated in about 2 residences’ life events per month. Handled residents’ needs involving roommate changes, maintenance request and rent. Provided a 100% service driven approach.
Blink, Gainesville, FL 6/2008-7/2008
Sales Associate
Responsibilities at this clothing store included properly arranging store items, cleaning for quality presentation and welcome customers as they enter. Assisted about 20 customers daily.
Wet Seal, Gainesville, FL 11/2009-12/2009
Sales Associate
Arranged clothes, accessories and shoes. Greeted and assisted about 30 customers daily. Cashier experience. Created a friendly working environment with a team of about 15. Open and closing procedures such as cleaning, organizing and trash removal.
Expert Debt Solutions, Gainesville, FL 6/2010-8/2010
Telemarketer
Made about 50 calls per shift to those interested in eliminating credit card debt. Gave elaborate details about debt services. Transferred interested people to debt specialist.