Kelly Okundaye's resume
Kelly Okundaye
8857 Route 5&20, Bloomfield, NY 14469
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WORK EXPERIENCE:
Therapy Aide FLACRA, Clifton Springs, NY 9/2018-present
• Care of clients with substance abuse disorders and mental illnesses
• Oversee completion of various documentation
• Oversee completion of medication passes
• Assisted clients with personal issues, medical questions/concerns
Call Center Representative/Scheduling Rep Flaum Eye Institute,University of Rochester, Rochester NY 5/2018-8/2018
• Took phone calls from patients scheduling, rescheduling, or cancelling appointments with providers
• Triage phone calls from patients experiencing certain symptoms and routed to correct pool and providers
• Completed medication refills for patients
• Completed various request for patients, with medical questions/concerns, return to work and disability forms, etc and routed to appropriate pool or doctor
• Check in and check out of patients; collected copays from patients
Appointment Coordinator RBA Staffing, Rochester, NY 12/2017-4/2018
• Took phone calls from patients, scheduling, rescheduling, and cancelling appointments for doctor’s offices
• Triaged phone calls for patients experiencing certain symptoms
• Took various types of messages for patients for doctor’s offices, such as form completion, medical questions/concerns, home care, etc
• Took medication refills from patients for doctor’s offices
Youth Care ProfessionalHillside Children’s Center, Romulus, NY 6/2016-8/2017
• Care of youth with serious emotional disabilities and behavioral challenges
• Ensure youth meet their treatment goals each day and documented progress
• Oversee completion of service and safety plans, oversee treatment plan completion
Consumer Service Specialist Apple One at Maximus, Rochester, NY 9/2016-2/2017
• Answered incoming calls from general public and prospective enrollees
• Act in accordance with all performance standards, policy and procedures, and protocols including confidentiality and privacy policies.
• Processed new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreted determinations made by the Marketplace, and enrollment into health plans. Tracked and documented all inquiries using the applicable systems.
• Attended meetings and trainings as requested and maintained up-to-date knowledge of all programs and systems.
Customer Care ADT Security Services, Rochester, NY 6/2016-9/2016
• Took inbound calls from customers, with regards to ADT security systems
• Took payments, reviewed bills and issued credits to customers
• Helped troubleshoot technical issues with alarms and various equipment, set up jobs with technicians
• Made phone calls and notifications to customers regarding alarm signals
• Dispatched authorities to customer's homes depending on type of alarm signal
Office Assistant I/Keyboarding Spec NYS Department of Corrections, Willard, NY 7/2015-5/2016
• Completed various office duties such as typing memos, completing reports, entering hearing dispositions, data entry, and transcriptions
• Assigned hearings to supervisory staff; completed hearing packets for discipline lieutenants
• Completed weekly reports, setup and scheduled meetings; completed and typed up minutes for meetings
• Provided coverage on the switchboard, mailroom, and in business office, answering phones
• Completed office requisitions for supplies, purchase orders, filing, copying, faxing and scanningdocuments
Customer Care Consultant Sutherland Global Services,Rochester, NY 6/2014-7/2015
Counselor Pathways Inc., Canandaigua, NY 9/2010-4/2014
• Care of adolescents with serious emotional disabilities.
• Administered medications and treatments, Oversee treatment plan completion
• Overseeing completion of service and safety plans
• Ensure adolescents meet their goals each day and document progress
Personal Care Aide Companion Care of Rochester, Rochester, NY 9/2009-9/2010
• Overall care of individuals with physical disabilities and traumatic brain injuries
• Duties included bathing, cooking meals and housekeeping
• Making sure the individuals needs are met according to their service plans
Developmental Aide Finger Lakes DDSO, Rochester, NY 4/2004-8/2008
EDUCATION: BA in Communications/Journalism, St John Fisher Colle
Kelly Okundaye
8857 Route 5&20, Bloomfield, NY 14469
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WORK EXPERIENCE:
Therapy Aide FLACRA, Clifton Springs, NY 9/2018-present
• Care of clients with substance abuse disorders and mental illnesses
• Oversee completion of various documentation
• Oversee completion of medication passes
• Assisted clients with personal issues, medical questions/concerns
Call Center Representative/Scheduling Rep Flaum Eye Institute,University of Rochester, Rochester NY 5/2018-8/2018
• Took phone calls from patients scheduling, rescheduling, or cancelling appointments with providers
• Triage phone calls from patients experiencing certain symptoms and routed to correct pool and providers
• Completed medication refills for patients
• Completed various request for patients, with medical questions/concerns, return to work and disability forms, etc and routed to appropriate pool or doctor
• Check in and check out of patients; collected copays from patients
Appointment Coordinator RBA Staffing, Rochester, NY 12/2017-4/2018
• Took phone calls from patients, scheduling, rescheduling, and cancelling appointments for doctor’s offices
• Triaged phone calls for patients experiencing certain symptoms
• Took various types of messages for patients for doctor’s offices, such as form completion, medical questions/concerns, home care, etc
• Took medication refills from patients for doctor’s offices
Youth Care ProfessionalHillside Children’s Center, Romulus, NY 6/2016-8/2017
• Care of youth with serious emotional disabilities and behavioral challenges
• Ensure youth meet their treatment goals each day and documented progress
• Oversee completion of service and safety plans, oversee treatment plan completion
Consumer Service Specialist Apple One at Maximus, Rochester, NY 9/2016-2/2017
• Answered incoming calls from general public and prospective enrollees
• Act in accordance with all performance standards, policy and procedures, and protocols including confidentiality and privacy policies.
• Processed new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreted determinations made by the Marketplace, and enrollment into health plans. Tracked and documented all inquiries using the applicable systems.
• Attended meetings and trainings as requested and maintained up-to-date knowledge of all programs and systems.
Customer Care ADT Security Services, Rochester, NY 6/2016-9/2016
• Took inbound calls from customers, with regards to ADT security systems
• Took payments, reviewed bills and issued credits to customers
• Helped troubleshoot technical issues with alarms and various equipment, set up jobs with technicians
• Made phone calls and notifications to customers regarding alarm signals
• Dispatched authorities to customer's homes depending on type of alarm signal
Office Assistant I/Keyboarding Spec NYS Department of Corrections, Willard, NY 7/2015-5/2016
• Completed various office duties such as typing memos, completing reports, entering hearing dispositions, data entry, and transcriptions
• Assigned hearings to supervisory staff; completed hearing packets for discipline lieutenants
• Completed weekly reports, setup and scheduled meetings; completed and typed up minutes for meetings
• Provided coverage on the switchboard, mailroom, and in business office, answering phones
• Completed office requisitions for supplies, purchase orders, filing, copying, faxing and scanningdocuments
Customer Care Consultant Sutherland Global Services,Rochester, NY 6/2014-7/2015
Counselor Pathways Inc., Canandaigua, NY 9/2010-4/2014
• Care of adolescents with serious emotional disabilities.
• Administered medications and treatments, Oversee treatment plan completion
• Overseeing completion of service and safety plans
• Ensure adolescents meet their goals each day and document progress
Personal Care Aide Companion Care of Rochester, Rochester, NY 9/2009-9/2010
• Overall care of individuals with physical disabilities and traumatic brain injuries
• Duties included bathing, cooking meals and housekeeping
• Making sure the individuals needs are met according to their service plans
Developmental Aide Finger Lakes DDSO, Rochester, NY 4/2004-8/2008
EDUCATION: BA in Communications/Journalism, St John Fisher Colle