Katrina Martinez
Katrina Martinez
Los Angeles, CA 90028 • ------------ • ------------
------------/in/katrina-martinez-9456aa162
_____________________________________________________________________________________
Energetic team leader with solid record of accomplishment in Professional and Creative settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. Background highlights include executing quality initiatives, distributing an abundance of customer service knowledge to better prepare personnel for leadership. Top strategist and a professional leader who implements comprehensive restaurant industry knowledge in order to guarantee productivity and overall success.
Additional expertise in: Over 10 Years Costumer Service, Over 10 years Cashier Service, 5 Years Management Experience, Training in Wait Service, Customer Service, Speed of Service, Situation Handling, and Computers/Technology. Strong Communication and Organization Skills, Reliable, Versatile, Cooperative, Great Team Member or Independent Worker. Fast learning and Easily Adaptable.
_____________________________________________________________________________________
Skills:
Cash Handling Expertise
Safety Understanding
Store Management
Inventory control and record keeping
Operations management
Negotiation
Consulting
Contract Management
Strategic Planning
Financial Management
Revenue benchmarks
Business planning
Business Development
Document management
Staff Scheduling
Project Management
Staff Management
Conflict resolution techniques
Relationship building
Coaching and mentoring
Recruitment
Staff training/development
_____________________________________________________________________________________
Work History:
Senior Operations Manager, 2020
NAA Worldwide – Los Angeles, CA 90067
Formulated analysis assessments to make informed decisions on proposed projects.
Implemented brand development strategies, including business development strategies, logo designs, and website designs.
Drove operational direction, administrative and cost efficiency and coordination of security program initiatives.
Led organization by developing professional and ethical culture focused on Employee excellence.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Coordinated 1-day leadership workshops to educate team members on best practices to optimize productivity.
Worked directly with management, Broadcast Media Managements, and Social Media department to brainstorm, discuss strategy and mitigate new media and social media issues.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Designed modern employee recognition program which boosted productivity and improved morale.
Shift Supervisor, 2020
Starbucks Coffeehouse Company – Los Angeles, CA 90028
Managed daily cash deposits and maintenance of register cash flow
Boosted profitability by actively engaging in sales opportunities
Assembled daily, weekly and quarterly reports, including sales and P&L Handled inventory control, customer service, balance drawer and placed orders for inventory
Directed employee development and performance reviews; managed labor costs through scheduling
Increased sales with excellent customer service levels and developed good relationships with regular customers
Assisted with window displays for special promotions Responsible for opening and closing store.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Helped store management meet standards of service and quality in daily operations.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Completed store opening and closing procedures, including setting up registers and checking products.
Assistant Manager, 2019
Burger Qweens Café – Los Angeles, CA 90028
Nurtured customer relations by greeting and assisting customers, whilst responding to inquiries and complaints Implemented training, mentoring the daily performance of staff members
Assisted development of relationships with neighboring businesses
Tracked daily and weekly sales via square
Liaised between staff and management to ensure proper communications
Worked in association with the marketing manager when handling Social Media for Burger Qweens Cafe?.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Increased sales revenues by 75% over 1 month by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Applied customer feedback to develop process improvements and support long-term business needs.
Promoted to Assistant Manager after only 3 months with company.
Head Server, 2013-2019
Kagura Downtown – Los Angeles, CA 90012
Effectively managed the restaurant within the policies and company guidelines while ensuring guest satisfaction at all times
Maintained efficient operations, inventory, appropriate cost controls, and profit management in the restaurant
Provided thorough knowledge for food to be carefully prepared for customers with certain dietary restrictions and/or food allergy
Assisted in managing the restaurant’s financial account through a thorough and detailed record keeping.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Trained new staff on restaurant operations and policies to strengthen performance.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Japanese restaurant while maintaining calm, professional demeanor.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Managed food resources, memorized orders and coordinated service in 30-table restaurant.
Katrina Martinez
Los Angeles, CA 90028 • ------------ • ------------
------------/in/katrina-martinez-9456aa162
_____________________________________________________________________________________
Energetic team leader with solid record of accomplishment in Professional and Creative settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. Background highlights include executing quality initiatives, distributing an abundance of customer service knowledge to better prepare personnel for leadership. Top strategist and a professional leader who implements comprehensive restaurant industry knowledge in order to guarantee productivity and overall success.
Additional expertise in: Over 10 Years Costumer Service, Over 10 years Cashier Service, 5 Years Management Experience, Training in Wait Service, Customer Service, Speed of Service, Situation Handling, and Computers/Technology. Strong Communication and Organization Skills, Reliable, Versatile, Cooperative, Great Team Member or Independent Worker. Fast learning and Easily Adaptable.
_____________________________________________________________________________________
Skills:
Cash Handling Expertise
Safety Understanding
Store Management
Inventory control and record keeping
Operations management
Negotiation
Consulting
Contract Management
Strategic Planning
Financial Management
Revenue benchmarks
Business planning
Business Development
Document management
Staff Scheduling
Project Management
Staff Management
Conflict resolution techniques
Relationship building
Coaching and mentoring
Recruitment
Staff training/development
_____________________________________________________________________________________
Work History:
Senior Operations Manager, 2020
NAA Worldwide – Los Angeles, CA 90067
Formulated analysis assessments to make informed decisions on proposed projects.
Implemented brand development strategies, including business development strategies, logo designs, and website designs.
Drove operational direction, administrative and cost efficiency and coordination of security program initiatives.
Led organization by developing professional and ethical culture focused on Employee excellence.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Coordinated 1-day leadership workshops to educate team members on best practices to optimize productivity.
Worked directly with management, Broadcast Media Managements, and Social Media department to brainstorm, discuss strategy and mitigate new media and social media issues.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Designed modern employee recognition program which boosted productivity and improved morale.
Shift Supervisor, 2020
Starbucks Coffeehouse Company – Los Angeles, CA 90028
Managed daily cash deposits and maintenance of register cash flow
Boosted profitability by actively engaging in sales opportunities
Assembled daily, weekly and quarterly reports, including sales and P&L Handled inventory control, customer service, balance drawer and placed orders for inventory
Directed employee development and performance reviews; managed labor costs through scheduling
Increased sales with excellent customer service levels and developed good relationships with regular customers
Assisted with window displays for special promotions Responsible for opening and closing store.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Helped store management meet standards of service and quality in daily operations.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Completed store opening and closing procedures, including setting up registers and checking products.
Assistant Manager, 2019
Burger Qweens Café – Los Angeles, CA 90028
Nurtured customer relations by greeting and assisting customers, whilst responding to inquiries and complaints Implemented training, mentoring the daily performance of staff members
Assisted development of relationships with neighboring businesses
Tracked daily and weekly sales via square
Liaised between staff and management to ensure proper communications
Worked in association with the marketing manager when handling Social Media for Burger Qweens Cafe?.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Increased sales revenues by 75% over 1 month by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Applied customer feedback to develop process improvements and support long-term business needs.
Promoted to Assistant Manager after only 3 months with company.
Head Server, 2013-2019
Kagura Downtown – Los Angeles, CA 90012
Effectively managed the restaurant within the policies and company guidelines while ensuring guest satisfaction at all times
Maintained efficient operations, inventory, appropriate cost controls, and profit management in the restaurant
Provided thorough knowledge for food to be carefully prepared for customers with certain dietary restrictions and/or food allergy
Assisted in managing the restaurant’s financial account through a thorough and detailed record keeping.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Trained new staff on restaurant operations and policies to strengthen performance.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Japanese restaurant while maintaining calm, professional demeanor.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Managed food resources, memorized orders and coordinated service in 30-table restaurant.