Kathy Hemming
kathy hemming
Madison, WI
E-mail: ------------ Phone:------------
EXPERIENCE
FOH Manager/ Merci Bistro,Madison, WI
October 10-present
Extensive knowledge in training, food service, expediting and motivating my
team with positivity and high energy.
I have a detailed focused, strong passion for training and thriving on working
with others to develop professionally and personally. I love it!
Apprentice/Rockabetty’s Salon and Spa
April 2019-September 2019
Glimpse Lash
September2018-April 2019
Eyelash extension stylist
Barista/ Starbucks- Target, Madison, WI
September 2017 - September 2018
Starbucks Barista serving guest shopping at Target
Guest service specialists preparing hot/ cold beverages, pastries and sandwiches to guests.
Providing a positive and upbeat attitude to guests and coworkers.
In-home Caregiver, Port St. Lucie, FL
November 2016 - August 2017
Provided in-home care and housekeeping services to an elderly family friend and her 37 year old mentally disabled son that could no longer do so due to physical and medical problems
Provided housekeeping, cooking, grocery shopping, driving to and from medical
appointments, assisting in bathing and personal hygiene after bathroom breaks and anything else asked of me.
Server/Bartender, Applebee's, Okeechobee, FL
August 2016 - October 2016
Serve food, beverages, or desserts to customers in such settings as take-out or dine-in, Business or industrial establishments, hotel rooms and cars.
Prepare bills for food, using POS Systems to accept payments, put in orders and print out receipts for guests.
Deliver orders to kitchens, and pick up and serve food/beverages when it is ready.
Barista Manager Miramonte Resort& Spa/ Koffi , Indian Wells, CA
May 2016 - August 2016
Provided excellent guest service to hotel and spa guests in a pop up coffee bar inside the Miramonte Resort & Spa
Managed two other coworkers in providing schedules, support and was a leader in training of employees and design of actual pop up coffee bar.
Sales Associate/ Guest Services, Target, Indio, CA
September 2015 - January 2016
Listen to and resolve customer complaints regarding services, products or personnel.
Examine merchandise, inventory merchandise, order new merchandise to ensure correct pricing and display, and that functions as advertised.
Baby Department Manager, Super Target, Huntington Beach, CA
March 2012 - March 2013
Organize and develop, or obtain, training programs and guides and course materials such as handouts and visual materials.
Offer specific training programs to help workers maintain or improve job skills.
Monitor, evaluate, or record training activities or program effectiveness.
Assess training needs through surveys, interviews with employees, focus groups, or
consultation with managers, instructors, or customer representatives.
Server/ Bartender/ Kitchen Expediter, Brighton Seminole Casino and
Josiah Lounge, Okeechobee, FL
April 2010 - February 2012
Premiere Bartender for Big Events and private dinners
Lead cocktail server and trainer
Sole server in Bingo Hall serving up to 100 people at a time
Corporate Trainer/Front of House Manager, Cowboys Steak & BBQ
Company/SkipJacks Seafood Shack, Okeechobee/Fort Pierce, FL
January 2008 - February 2012
Started as a server and moved up very quickly to management.
Helped train and open 3 more locations and one more restaurant in less than a year in a half.
Created employee handbooks including training manuals for all FOH employees and
Managers.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Offer specific training programs at all locations to help workers maintain or improve job skills.
Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
Screen, hire, and assign workers to positions based on qualifications.
Key person in finding and qualifying for numerous zoning requirements and licenses.
EDUCATION
Liberal Arts, Orange Coast College, Costa Mesa, CA April 2012 - March 2013
Online courses including ServSafe, Business English, Business and Entrepreneurship,
Psychology and Creative Photography
VOLUNTEERING
Emergency Pantry Coordinator, Martha's Village and Kitchen, Indio,CA
August 2015 - August 2016
Managed and Organized the Emergency Pantry and food bank inside the transitional living home/ shelter Martha’s Village
Volunteered in the kitchen as a prep cook and server during residential and public lunches held everyday
Trained all volunteers and residents assigned to the Emergency Pantry
Organized a more efficient system for all donations including, food, clothing, and personal items to both needy families and our homeless individuals.
SKILLS
Ability to deal professionally and passionately to all persons no matter race/ ethnicity/religious/ sexual preference/transgender or anything. I have lived all over this country and have met all different types/kinds of people
Excellent Oral and written communication skills, including a very pleasant phone manner.
Excellent organizational skills and ability to work independently and with close attention to detail.
I work very well with others and offer a very upbeat and positive attitude
SPECIAL TRAINING
May 21,2018-present
kathy hemming
Madison, WI
E-mail: ------------ Phone:------------
EXPERIENCE
FOH Manager/ Merci Bistro,Madison, WI
October 10-present
Extensive knowledge in training, food service, expediting and motivating my
team with positivity and high energy.
I have a detailed focused, strong passion for training and thriving on working
with others to develop professionally and personally. I love it!
Apprentice/Rockabetty’s Salon and Spa
April 2019-September 2019
Glimpse Lash
September2018-April 2019
Eyelash extension stylist
Barista/ Starbucks- Target, Madison, WI
September 2017 - September 2018
Starbucks Barista serving guest shopping at Target
Guest service specialists preparing hot/ cold beverages, pastries and sandwiches to guests.
Providing a positive and upbeat attitude to guests and coworkers.
In-home Caregiver, Port St. Lucie, FL
November 2016 - August 2017
Provided in-home care and housekeeping services to an elderly family friend and her 37 year old mentally disabled son that could no longer do so due to physical and medical problems
Provided housekeeping, cooking, grocery shopping, driving to and from medical
appointments, assisting in bathing and personal hygiene after bathroom breaks and anything else asked of me.
Server/Bartender, Applebee's, Okeechobee, FL
August 2016 - October 2016
Serve food, beverages, or desserts to customers in such settings as take-out or dine-in, Business or industrial establishments, hotel rooms and cars.
Prepare bills for food, using POS Systems to accept payments, put in orders and print out receipts for guests.
Deliver orders to kitchens, and pick up and serve food/beverages when it is ready.
Barista Manager Miramonte Resort& Spa/ Koffi , Indian Wells, CA
May 2016 - August 2016
Provided excellent guest service to hotel and spa guests in a pop up coffee bar inside the Miramonte Resort & Spa
Managed two other coworkers in providing schedules, support and was a leader in training of employees and design of actual pop up coffee bar.
Sales Associate/ Guest Services, Target, Indio, CA
September 2015 - January 2016
Listen to and resolve customer complaints regarding services, products or personnel.
Examine merchandise, inventory merchandise, order new merchandise to ensure correct pricing and display, and that functions as advertised.
Baby Department Manager, Super Target, Huntington Beach, CA
March 2012 - March 2013
Organize and develop, or obtain, training programs and guides and course materials such as handouts and visual materials.
Offer specific training programs to help workers maintain or improve job skills.
Monitor, evaluate, or record training activities or program effectiveness.
Assess training needs through surveys, interviews with employees, focus groups, or
consultation with managers, instructors, or customer representatives.
Server/ Bartender/ Kitchen Expediter, Brighton Seminole Casino and
Josiah Lounge, Okeechobee, FL
April 2010 - February 2012
Premiere Bartender for Big Events and private dinners
Lead cocktail server and trainer
Sole server in Bingo Hall serving up to 100 people at a time
Corporate Trainer/Front of House Manager, Cowboys Steak & BBQ
Company/SkipJacks Seafood Shack, Okeechobee/Fort Pierce, FL
January 2008 - February 2012
Started as a server and moved up very quickly to management.
Helped train and open 3 more locations and one more restaurant in less than a year in a half.
Created employee handbooks including training manuals for all FOH employees and
Managers.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Offer specific training programs at all locations to help workers maintain or improve job skills.
Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
Screen, hire, and assign workers to positions based on qualifications.
Key person in finding and qualifying for numerous zoning requirements and licenses.
EDUCATION
Liberal Arts, Orange Coast College, Costa Mesa, CA April 2012 - March 2013
Online courses including ServSafe, Business English, Business and Entrepreneurship,
Psychology and Creative Photography
VOLUNTEERING
Emergency Pantry Coordinator, Martha's Village and Kitchen, Indio,CA
August 2015 - August 2016
Managed and Organized the Emergency Pantry and food bank inside the transitional living home/ shelter Martha’s Village
Volunteered in the kitchen as a prep cook and server during residential and public lunches held everyday
Trained all volunteers and residents assigned to the Emergency Pantry
Organized a more efficient system for all donations including, food, clothing, and personal items to both needy families and our homeless individuals.
SKILLS
Ability to deal professionally and passionately to all persons no matter race/ ethnicity/religious/ sexual preference/transgender or anything. I have lived all over this country and have met all different types/kinds of people
Excellent Oral and written communication skills, including a very pleasant phone manner.
Excellent organizational skills and ability to work independently and with close attention to detail.
I work very well with others and offer a very upbeat and positive attitude
SPECIAL TRAINING
May 21,2018-present