Juliet Williams Resume
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Juliet Williams Resume

EXPERIENCE
PetSmart, King Of Prussia, PA - Associate Lead, Dog Bather, Pet Care Specialist
January 2020 - present
Youngest member of management team
Resolved disputes and complaints from customers escalating issues to a manager - while ensuring my associates are treated respectfully
Delegated tasks, facing, and projects throughout the day
Opened and closed the store, pet care department, salon, cash registers/safe
Medicated sick animals according to vet instructions while ensuring all animals in our care appeared healthy or are being isolated/treated
Catch fish, crickets, small animals, reptiles, and birds for customers - handling them safely and carefully
Ensured the cleanliness of every habitat or tank - making sure there is access to food and water
Completed dog bath and brush services per company and salon standards in under an hour
Cleaned ears and teeth, and trimmed and ground dogs nails safely
Ensured dogs in salon were not stressed and felt safe and calm
Engaged with customers and answered any questions they had about an animal, care, product, or service
Handled phone calls to schedule appointments and answer customer inquiries
Able to perform manual labor such as moving 45 lbs bags and restraining large dogs
Executed all aspects of sanitizing process for salon and pet care department

Holbrooks Lobster Grille, Harpswell, ME - Cook
May 2018 - August 2019
Operated flat top grill, stove, fryers to prepare up to 150 high-quality meals efficiently per day
Helped supervise a 5 person kitchen and delegated tasks to ensure food was being handled and prepared properly
Trained multiple employees in every position
Engaged with customers and answered any questions or concerns they had about menu items
Prepared sauces, salads, dressings, and soups according to recipe
Cleaned and sanitized kitchen and dishes

Pizza Hut, Brunswick, ME - Server
2016 - 2018
Excelled in customer service
Experienced dealing with difficult customers and frustrations
Ability to multitask in a stressful environment
Collaborated with the kitchen team to ensure meals prepared in a timely manner and to my tables’ specifications
Able to execute moderate level of physical activities such as carrying and balancing multiple loaded trays
Worked cash register and computer system
Cleaning and sanitizing dining area, tables, buffet tables and shields, expo area and soda machines

EDUCATION
Snow Pond Arts Academy, Sidney, ME - High School Diploma
Graduated June 2018
Graduated with 4.05 GPA
Participated in music and theater extracurriculars

Ithaca College, Ithaca, NY — BS Biology (in-progress)
August 2018 - Jan 2020
Began college as a music major then switched to biology
Currently I am taking a break from college to save money and identify a great zoology program to enroll in

SKILLS
Entry-level management
Proficient in MS Office
Animal care and husbandry
5+ years of customer service experience
Food and kitchen safety knowledge
Calm and focused in fast-paced and stressful environments
Canine safety
Valid Drivers License
Trustworthy and reliable

REFERENCES
Karla Bayges - Store Manager, PetSmart
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