Juliann Regina Lallemand
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Juliann Regina Lallemand

Engaging executive skilled in aligning operations and finance with the business strategy to facilitate sustainable growth of start-ups and established enterprises. Collaborative operations leader proven to establish human capital management programs that attract and retain high-performing talent in competitive markets. Dynamic champion of change that builds buy-in from diverse stakeholders by creating a unified vision of success that is grounded in data. Driven operations director leveraging strong finance and accounting skills to partner with leadership to develop strategic plans while effectively managing cash flow. Accomplished operations director actively seeking the right role to apply strategic problem-solving skills with potential for long-term growth.

Operations Management ?Financial Management ?Continuous Improvement ? Program Management ? Budgeting
Business Strategy ?Organizational Effectiveness ?Global Business ?Human Resources ?Vendor Management
Leadership ?Analytical ?Cost Analysis ?Communication ?Persuasive ?Customer Service ?Culture Building

CAREER HIGHLIGHTS
Financial Leadership: managed the AR/AP process, approved all payroll, led the development of annual forecasting, and managed the P&L on a monthly basis to continuously realign resources as needed to stay on target for financial goals. FleetUp, Wolf Solutions Group, The Hotel Paradox.
P&L Managed: $2.8M gross income with financial projections of $30M annually by 2023
Operational Excellence: identified opportunities for continuous improvement, benchmarked the processes to industry practices, developed or enhanced existing programs, built buy-in, and managed the change up and across the organization to optimize the implementation. FleetUp, Wolf Solutions Group.
Cost Savings: approximately $250,000 based on varying initiatives and contract negotiations
Global Business Strategy: developed relationships with key personnel across multiple locations, built a strong culture, and facilitated the roll-out of incremental or large-scale improvements to facilitate alignment of the operations across multiple countries. FleetUp.
International Leadership: built and applied operations policies to a global standard (5 countries)
Collaborative Leadership: established strong company culture, led the implementation of continuous improvement of employee engagement strategies, and developed high performing talent through training or individual coaching. FleetUp, Wolf Solutions Group, Quality Inn & Suites.
People Managed: 10 years of managing 15 - 30 people at a time as well as cross-functional teams
High-Impact Program Management: collaborated with senior leadership to create strategic plans, developed the internal communications strategies, and played a key role in multiple high impact programs in the operations. FleetUp, Wolf Solutions Group.
Representative Initiatives: multiple office relocations, redesigns of employee benefit plans, transformation initiatives, investor relations, and financial reporting

PROFESSIONAL EXPERIENCE
FleetUp, San Jose, CA
Director of Global Operations (Dec. 2017 – Present)
Serve on the executive leadership team of this fast-growing SaaS company providing software and hardware solutions for businesses of all sizes that has successfully pursued finance rounds with private equity firms.
Achievements:
? Lead 5 direct reports across 3 locations with ownership over the multi-million annual department budgets.
? Manage all HR programs including payroll for the 80+ employees through the HRIS and H1-B Visa transfers.
? Select new locations and lead the relocation of 3 offices while minimizing business disruption.
? Manage all enterprise vendors providing key supplies and services to the global operations.
? Identify improvements and coordinate the transformation of employee benefits to yield considerable savings.
Responsibilities:
? Compile financial data and prepare routine and special financial reports for leadership and investors.
? Document processes and training to effectively onboard new employees and continuously improve operations.
? Apply strong problem-solving skills to tackle unexpected challenges and advise senior leadership.
? Manage multiple operational projects at a time with varying budgets, complexity, and duration.
? Communicate with operations team, staff, and clients regularly including addressing special projects.
Wolf Solutions Group, Santa Clara, CA
Finance Manager (Oct. 2016 – Oct. 2017)
Reported to the President in the contracting company that serves commercial facilities and construction projects in Northern California until the role was eliminated due to restructuring of the organization to improve cash flow.
Achievements:
? Managed payroll and timekeeping for the company with 15 employees and additional contractors.
? Supervised the AR/AP as well as the month-end and financial reporting processes for leadership.
? Analyzed project budgets and partnered with project managers to support profitability of operations.
? Compared, selected, and managed vendors and suppliers key to the operations of the business.
? Applied strong critical thinking skills to manage the operating account and cash flow of the small business.
Responsibilities:
? Supported and led the daily operations of the business in partnership with colleagues and leadership.
? Identified opportunities for improvement and coordinated re-alignment of resources as needed to maintain process improvements that reduced risk while supporting growth strategies.
? Developed and managed all HR policies and programs from the ground-up for the business.
? Designed metrics and monitored performance of the operations to achieve annual business goals.
? Strove to deliver excellence while maintaining accountability a customer-centric culture of the organization.

Extended Stay America, San Carlos, CA
General Manager (2016)
Hired to manage the operations of the location until a change in leadership style resulted in a mutual separation.
Achievements:
? Led all employees with accountability for results across sales, marketing, finance, and customer service
? Coached, trained, and managed the performance of employees in a fast-paced environment.
? Leveraged strong finance and accounting skills to manage expenses to maintain profitability of the operations.
Responsibilities:
? Managed all aspects of the daily operations with accountability to the District Manager and corporate.
? Served as the escalation point for HR, benefits administration, and performance management matters.
? Solved problems on short timelines while escalating matters as appropriate to effectively resolve challenges.

PRIOR EXPERIENCE
Accounting Manager, The Hotel Paradox, Santa Cruz, CA (July 2015 – May 2016)
Assistant General Manager, Quality Inn & Suites, Watertown, NY (May 2013 – June 2015)

SKILLS HIGHLIGHTS
Competencies: Employee Benefits, Benchmarking, Project Management, Financial Management, Customer Experience, Leadership Development, Workforce Management, Revenue Optimization
Technology: Microsoft Excel, PowerPoint, SharePoint, Quickbooks, ADP, Salesforce, Oracle, Opera, M3, Foundation Software, Flowfinity

EDUCATION
AAS Associate of Applied Science – Hospitality and Tourism (2014)
Jefferson Community College – SUNY, Watertown, NY
Honors: SUNY Chancellors Award for Student Excellence; President’s List; Dean’s List
Activities: Acting Director of Government Relations, Student Assembly of SUNY;
Member, Sigma Alpha Pi
AS Associate of Science – Individual Studies (2013)
Jefferson Community College – SUNY, Watertown, NY
Honors: President’s List
Activities: Treasurer, Student Government; Member, Phi Theta Kappa