Julia Harris
05/2019 - Present Guest R elations R epresentative Intercontinental San
Francisco
• Providing a welcoming check in and smooth check out experience for each guest.
• Guest experience coordination: room placement, amenities, special requests.
• Concierge: providing transportation services, booking entertainment, recommendations/reservations to local
restaurants and attractions.
• Billing and Accounting including Night Auditor
05/2018 - 05/2019 Front Desk Agent Pullman Hotels &
R esort s, San Francisco
Bay
• Room Sales
• VIP and High Profile Guest Greeting and Escort
• Pre and Post Arrival Assistance and Coordination
• Built relationships with customers including locals, businesses and frequent guests to promote long term
business growth.
• “Go to” person for group coordinators, private security, and high expectation guests. Remained on call even off
property.
• Ordering and arranging floral arrangements, special requests, special amenities, medical requirements for high
paying clients and high profile guests.
11/2017 - 04/2018 Guest R elations Coordinator R osewood Sand Hill
paying clients and high profile guests.
• Restaurant Recommendations and Reservations
•Special Occasion Room Set Up: Rose petal turndown, birthday balloons, ambience settings, brand specific
requests
•Coordination with In Room Dining and Culinary Staff for special amenities,personal dietary requirements,and
specialty items.
Individualized and Curated Customer Experience • Inter -department communication
• Hotel Touring and Orientation
• New Associate Training
• Guest Arrivals and Departures
• Reservation Bookings, Adjustments, and Confirmation
• Handled Minor Billing Discrepancies
07/2016 - 11/2017 Front Desk Agent R osewood Sand Hill
EDUCATION HISTORY
53/60 Credits Completed
07/2016 San Francisco State Universit y History, Bachelor's
Degree
06/2014 Santa Monica College History, Associate
Degree
06/2011 Torrance High School General Studies, High
School
PROJECTS
Created and Drafted the proposal to revamp Intercontinental San Francisco’s Milestone Stay Program. All
original ideas created by me within IHG Hotel Brand Standards. Currently waiting approval from our Director of
Sales and Marketing. Sections of the program that do not need approval have already been implemented.
10/2019 - 12/2019 2020 Milestone Program Creator
References
Jose Pineda
Front Office Manager
Intercontinental San Francisco
------------
Current Immediate Supervisor
Kathy Dinh
Overnight Manager
Pullman Hotels And Resorts, San Francisco Bay
------------
05/2019 - Present Guest R elations R epresentative Intercontinental San
Francisco
• Providing a welcoming check in and smooth check out experience for each guest.
• Guest experience coordination: room placement, amenities, special requests.
• Concierge: providing transportation services, booking entertainment, recommendations/reservations to local
restaurants and attractions.
• Billing and Accounting including Night Auditor
05/2018 - 05/2019 Front Desk Agent Pullman Hotels &
R esort s, San Francisco
Bay
• Room Sales
• VIP and High Profile Guest Greeting and Escort
• Pre and Post Arrival Assistance and Coordination
• Built relationships with customers including locals, businesses and frequent guests to promote long term
business growth.
• “Go to” person for group coordinators, private security, and high expectation guests. Remained on call even off
property.
• Ordering and arranging floral arrangements, special requests, special amenities, medical requirements for high
paying clients and high profile guests.
11/2017 - 04/2018 Guest R elations Coordinator R osewood Sand Hill
paying clients and high profile guests.
• Restaurant Recommendations and Reservations
•Special Occasion Room Set Up: Rose petal turndown, birthday balloons, ambience settings, brand specific
requests
•Coordination with In Room Dining and Culinary Staff for special amenities,personal dietary requirements,and
specialty items.
Individualized and Curated Customer Experience • Inter -department communication
• Hotel Touring and Orientation
• New Associate Training
• Guest Arrivals and Departures
• Reservation Bookings, Adjustments, and Confirmation
• Handled Minor Billing Discrepancies
07/2016 - 11/2017 Front Desk Agent R osewood Sand Hill
EDUCATION HISTORY
53/60 Credits Completed
07/2016 San Francisco State Universit y History, Bachelor's
Degree
06/2014 Santa Monica College History, Associate
Degree
06/2011 Torrance High School General Studies, High
School
PROJECTS
Created and Drafted the proposal to revamp Intercontinental San Francisco’s Milestone Stay Program. All
original ideas created by me within IHG Hotel Brand Standards. Currently waiting approval from our Director of
Sales and Marketing. Sections of the program that do not need approval have already been implemented.
10/2019 - 12/2019 2020 Milestone Program Creator
References
Jose Pineda
Front Office Manager
Intercontinental San Francisco
------------
Current Immediate Supervisor
Kathy Dinh
Overnight Manager
Pullman Hotels And Resorts, San Francisco Bay
------------