John Robert Hodil - Brightside Project Manager
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John Robert Hodil - Brightside Project Manager

John “Jack” R. Hodil
3434 E Stag Dr. Gibsonia, PA 15044
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*PROJECT MANAGEMENT HIGHLIGHTS*
• Managed a cross departmental Six Sigma project team to decrease specified health insurance authorization denials by 18% within three months and 32% in six, saving ZOLL approximately $1.5m in patient lifecycle revenue costs over the last 18 months (2019-2020)
• Developed, implemented, and maintained ZOLL’s first operational inventory control algorithm now utilized by all company Account Coordinators and Technical Support Specialists. Since its official rollout in January of 2018, ZOLL has saved approximately $285k a year and $750k in total (2018-2020)
• Proposed, established, and continue to maintain and improve upon ZOLL’s Electronic Medical Record (EMR) process for all orders and documents sent via naviHealth’s healthcare coordination system and its participating facilities. I was also required to present monthly value stream roadmaps, budget updates, statistical analysis, and operational trend reports to Executive Leadership (2017-2020)
• Spearheaded the QliqSOFT Barcode Scanner Implementation Project, working directly with mobile software developers, our Enterprise Risk Management team, 3rd party vendors, and a team of contract workers over a 12-month software development lifecycle. This software enhancement has afforded ZOLL with increased visibility regarding the live tracking of all company inventory, improved resource allocation capabilities, and has saved the organization approximately $225,000 in shipping costs since January 6, 2020 (2019-2020)
• Established and disseminated ZOLL’s first inventory control training guide and aforementioned shipping algorithm for the use of our international affiliate countries where the LifeVest is globally marketed and medically approved (2020)


PROFESSIONAL EXPERIENCE
ZOLL LifeVest
Special Project Manager; Support Services Department (May 2017-Present)
• Promoted within ZOLL’s Support Services Department to be responsible for the planning, supervision, and successful delivery of complex business solutions utilizing Agile, Lean Six Sigma, and Waterfall methodologies
• Collaborates with various project sponsors and cross-functional teams to develop and design new project charters and corresponding scopes in an effort to identify and define key stakeholders, deliverables, budget forecasts, work plans, required resources, key performance indicators and the strategic implementation timing of new high-level program initiatives
• Prepares necessary materials for and delivers all project kickoff, status, stakeholder, change control, and review meetings in a concentrated effort to bolster all lines of communication, coordination, and delegation
• Consulted and collaborated with Information Technology, Web Development, Engineering, Compliance, and Enterprise Application teams to identify, design, test, implement, and control system enhancements, production launches, and new software development lifecycle analysis
• Led multiple cross departmental process improvement projects to reduce waste, discuss potential risks, perform under budget, manage interdependencies, and enhance shared procedure flows in a generally fast-paced and matrixed environment

Senior Account Coordinator, Acting Manager of Customer Service; Support Services Department (April 2015-May 2017)
• Provided organizational leadership and positional expertise within ZOLL's Support Services department by supervising and fostering the development and performance of a team of Account Coordinators (12+)
• Held all Southwest Account Coordinators accountable for meeting their daily metrics and key development milestones through effective feedback loops, regular meetings, statistical analysis, performance reviews, quality audits, and continued conflict resolution
• Created, controlled, and distributed a monthly departmental metric report that tracked the Account Coordinators’ and corresponding Sales Force’s workload and pertinent performance statistics
• Developed and maintained positive relationships with patients, vendors, healthcare facilities, sales force managers, and ZOLL’s internal departments
• Built, controlled, and presented (monthly) departmental metric reports and operational business analysis for Executive Leadership primarily utilizing Agile, Crystal, EAS, Microsoft Excel, Power BI, SigmaXL, SQL Server, and TASKE reporting software
• Provided statistical data and knowledgeable project analysis as well as comprehensive patient lifecycle research to government agencies (DOH, DOJ, FDA) and ordering hospitals with stringent policies and guidelines
• Promoted collaboration and team building exercises with Account Coordinators and national sales force to fashion and establish mutual best practices, potential process improvements, and to ensure the accountability of all supporting agents
• Worked closely with ZOLL’s global affiliates and its business leaders to facilitate the processing of international patient accounts and to consistently develop new policies and technical procedures to support them
• Utilized instructional design models (primarily ADDIE) and maintained functional guidelines, internal processes, and training resources via Sharepoint and Articulate
• Responsible for all Southwest sales field negotiation and account escalations from Sales Support Representatives and Territory Managers to Area Directors, Vice Presidents, and members of Corporate Executive Leadership

Account Coordinator, Support Services Department (August 2013-April 2015)
• Supported the sale, administration, clinical outreach, data governance, and maintenance of the ZOLL LifeVest within the Greater Chicago Area while holding the field representatives accountable to ZOLL's ethical and procedural policies
• Managed high-value company inventory while adhering to FDA, HIPAA, OSHA, CMS, and general healthcare regulations and polices
• Supervised and delegated 30+ competitive and customer focused contractors to provide support services to patients, hospitals, and salesforce in an effort to meet all customer and patient needs as soon as possible
• Assisted salesforce with documentation, written communication, technical knowledge, industry experience and health insurance policy analysis to facilitate billing procedures and promote lifecycle revenue management
• Utilized strong customer relationship management (CRM) tools, interpersonal skills, problem solving experience, leadership skills, conflict resolution training, excellent communication skills, risk mitigation tactics, and analytical skills to resolve issues quickly for all customers and performed high quality, detailed work in a fast-paced, complex environment while adhering to all company policies, objectives, and standards

Associate Account Coordinator, Support Services Department (April 2013-August 2013)
• Acted as a subject matter expert and highly motivated liaison between the sales team and ZOLL’s internal departments and external customers to ensure timely and accurate delivery of medical orders for patients and other, pertinent clinical documentation
LSI, a division of Lender Processing Services, Inc. (Contractor: Key Personnel Services, Inc)
Quality Control Analyst, LSI-East: Post-Closing and Escrow Department (October 2012-March 2013)
• Administered quality audit and policy review process for Wells Fargo-Retail loans disbursed through the department while serving as an Operations Specialist for documents provided by other lenders such as GMAC, USAA, Regions, and U.S. Bank

The Sewickley Eye Group
Digital Transition Manager (May 2012-October 2012)
• Executed the conversion and project documentation of all ophthalmological patient medical files into an improved, digital database and instructional design for all branches of the SEG


RELEVANT SKILLS

-Highly proficient with all Microsoft Office 365 programs, Microsoft Visio, Microsoft Project, ADDIE, Azure DevOps, Enterprise Application Software (EAS), CyberGRX, SigmaXL, SQL, Crystal, QliqSOFT, PeopleSoft, Minitab, Final Cut Pro X, Epicor, Oracle, Jira, OpenText, Sharepoint, Articulate, Power BI, TASKE, RTFAX, OHM, Camstar, and AVAYA


EDUCATION

Bachelor of Arts & Sciences (B.A.S.): Business Administration, English Literature (Dual Degree, Majors); Creative Writing, History (Minors)
University of Richmond (UR), Richmond, VA, May 2012
Lean Six Sigma Green Belt (LSSGB), Project Management Certification
Management and Strategy Institute (MSI), Pittsburgh, PA, September 2018

Pursuing PMP Certification in Project Management
Project Management Institute (PMI), (Currently Enrolled)

High School Diploma
Hampton High School, Allison Park, PA, June 2008