John Montez Resume
John Montez
5502 Rosillo Bluff, San Antonio, Texas, 78222
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EDUCATION
The University of Texas at San Antonio
Bachelor’s in Criminal Justice w/ Minor in Business Administration Expected Graduation: December 2021
EXPERIENCE
Cashier – HEB Grocery, San Antonio, TX August 2016 – Present
• Money handling and memorization of produce codes
• Top seller in promoted seasonal products
• Increase customer retention by providing on excellent customer service
• Operate POS system and credit card machines to record purchases with minimal error
• Communicate with managers to have the department run efficiently
Business Center Representative – HEB Grocery, San Antonio, TX June 2017 – Present
• Increased money handling with minimal error
• Knowledge of Western Union regulations and processes
• Perform multiple tasks efficiently and accurately
• Provide excellent customer service
• Communicate with coworkers
• Operate office equipment and phone system
• Print and organize daily reports
Bookkeeper- HEB Grocery, San Antonio, TX February 2018 – Present
• Handle money of entire store
• Follow written and verbal directions
• Notarize documents
• Accurately and efficiently enter data into computer
• Monitor Self-Checkout screens for troubleshooting
• Organize paperwork and weekly reports
• Properly operate office equipment
• Operating multi-line phone system
• Communicate regularly with other managers and bookkeepers
• Perform overrides when needed
Central Checkout Specialist- HEB Grocery, San Antonio, TX October 2019- Present
• Supervise Employees to ensure proper task completion
• Coach fellow employees on policies and discipline when necessary
• Keep track of times for breaks and lunches
• Handle any sensitive situations with irate customers
• Communicate with other specialists to maintain a steady flow of costumer traffic on sales floor
• Provide excellent customer service
• Print sales reports
• Perform overrides when needed
Inmate Banking Clerk- Bexar County Sherriff Office, San Antonio, TX December 2019- Present
• Handle and balance a cash drawer
• Intake inmate property and funds and accurately input them on the appropriate system
• Credit or Debit inmate accounts
• Use of multi-line phone system
• Sort property and paperwork numerically and alphabetically
• Handle and fill out confidential legal forms
• Access confidential and legal information regarding inmates
• Provide excellent customer service to inmates and customers
• Communicate with coworkers and supervisors to avoid error
• Calmly help and give information to irate or sensitive inmates
ACTIVITIES AND HONORS
• Best Fest, UTSA – College of Business organized event Fall 2017
ADDITIONAL SKILLS
• Microsoft Office – Word, Excel, PowerPoint, Outlook and Access
• Detail Oriented
• Time Management
• Notary Public
• Spanish Speaking
John Montez
5502 Rosillo Bluff, San Antonio, Texas, 78222
------------ ------------
EDUCATION
The University of Texas at San Antonio
Bachelor’s in Criminal Justice w/ Minor in Business Administration Expected Graduation: December 2021
EXPERIENCE
Cashier – HEB Grocery, San Antonio, TX August 2016 – Present
• Money handling and memorization of produce codes
• Top seller in promoted seasonal products
• Increase customer retention by providing on excellent customer service
• Operate POS system and credit card machines to record purchases with minimal error
• Communicate with managers to have the department run efficiently
Business Center Representative – HEB Grocery, San Antonio, TX June 2017 – Present
• Increased money handling with minimal error
• Knowledge of Western Union regulations and processes
• Perform multiple tasks efficiently and accurately
• Provide excellent customer service
• Communicate with coworkers
• Operate office equipment and phone system
• Print and organize daily reports
Bookkeeper- HEB Grocery, San Antonio, TX February 2018 – Present
• Handle money of entire store
• Follow written and verbal directions
• Notarize documents
• Accurately and efficiently enter data into computer
• Monitor Self-Checkout screens for troubleshooting
• Organize paperwork and weekly reports
• Properly operate office equipment
• Operating multi-line phone system
• Communicate regularly with other managers and bookkeepers
• Perform overrides when needed
Central Checkout Specialist- HEB Grocery, San Antonio, TX October 2019- Present
• Supervise Employees to ensure proper task completion
• Coach fellow employees on policies and discipline when necessary
• Keep track of times for breaks and lunches
• Handle any sensitive situations with irate customers
• Communicate with other specialists to maintain a steady flow of costumer traffic on sales floor
• Provide excellent customer service
• Print sales reports
• Perform overrides when needed
Inmate Banking Clerk- Bexar County Sherriff Office, San Antonio, TX December 2019- Present
• Handle and balance a cash drawer
• Intake inmate property and funds and accurately input them on the appropriate system
• Credit or Debit inmate accounts
• Use of multi-line phone system
• Sort property and paperwork numerically and alphabetically
• Handle and fill out confidential legal forms
• Access confidential and legal information regarding inmates
• Provide excellent customer service to inmates and customers
• Communicate with coworkers and supervisors to avoid error
• Calmly help and give information to irate or sensitive inmates
ACTIVITIES AND HONORS
• Best Fest, UTSA – College of Business organized event Fall 2017
ADDITIONAL SKILLS
• Microsoft Office – Word, Excel, PowerPoint, Outlook and Access
• Detail Oriented
• Time Management
• Notary Public
• Spanish Speaking