Joelene Case
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Joelene Case

Joelene Case


Experience
02/2020–present
Front Desk Clerk • Guest Services • Marriott Hotels & Resorts
10/2018–02/2020
Night Auditor • Guest Services • Hilton Hotels
09/2015–10/2018
Executive Lounge Lead Bartender• In room Dining • Hilton Hotels

Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Polite and positive Night Auditor with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations. Experienced Lead Bartender, bringing demonstrated success in developing and motivating strong restaurant teams to assist 100+ customers hourly.

Education
Grand Canyon University, Phoenix, AZ
• Bachelor's in Hospitality Management

Communication
Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Positive and upbeat with customers and team members alike.

Leadership
• Volunteer team leader with Covenant House Texas, for homeless teens.
• Site Director with the Alief YMCA of Houston, for summer and afterschool programs.

References
Available upon request.


11675 W Bellfort
Houston, Tx 77099
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