Joanna Rosa
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Joanna Rosa

EDUCATION

Worcester State University May 2020
Major: Criminal Justice GPA: 3.8
Relevant Coursework: Criminal Law, Emergency Management, Computer Science

PROFESSIONAL EXPERIENCE

United States Marshals Service September 2019-December 2019
Student Volunteer Intern Program Coordinator Arlington, VA
Oversaw the United States Marshals Service Intern Program
Compiled resumes and applications along with data entry
Coordinated logistics for field trips to outside government agencies
Communications on all levels with external and internal persons within and outside the federal government
Acted as a liaison between the United States Marshals Service and outside personnel
AMC Theatres July 2017 � August 2019
Crew Leader Framingham, MA
Supervised a team of at least five employees in daily activities
Trained new hires and ensured they were knowledgeable of the daily operations within the building
Assisted guests with any inquiries and concerns
Quickly grasped policies and protocols included in on-the-job training
Olive Garden March 2016 � May 2017
Host Framingham, MA
Greeted guests and sat patrons by escorting them to assigned table, communicated delays and offered additional services such as beverages to keep them occupied while waiting
Accepted, organized and prioritized reservations, to accommodate guests
Prepared seating assignments prior to opening and closing shifts and presented plan to restaurant managers

SKILLS

Computer: Microsoft Word, Microsoft Powerpoint, Microsoft Access, Microsoft Outlook
Language: Intermediate Spanish, Intermediate American Sign Language
Relevant Skills: Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail, ability to work independently and part of a team, flexibility