Jesus Alberto Feliz Resume
Jesús Alberto Feliz
Sector Villa Faro, Urb. Capotillo Calle No 2
Casa No 2, Santo Domingo Este, zona postal 11505
Cel------------ email: ------------
Datos Personales
? Pasaporte US: 478820338
? Fecha de Nacimiento: 31 de Julio del 1969
? Lugar de Nacimiento: Bronx, New York
? Nacionalidad: North American
? Estado Civil: Casado
Preparación Académica
John F. Kennedy High School: Diploma
Cursos Técnicos
? Técnico de Supervisión: INFOTEP
? Delegación Efectiva: INFOTEP
? Servicio al Cliente: INFOTEP
? Seguridad Industrial: INFOTEP
? Primeros Auxilio: INFOTEP
Experiencias Laborales
Praia Partners/ All Insurance (from 09/2017 to 04/2020)
Position held: Manager
Job description: As manager, my duties were to delegate, train, and provide all of the necessary tools like the dialer, CRM functionality, web tools and all other available resources that our agents would need, in order to execute their tasks effectively and efficiently. Other functions Were to manage work schedules, make sure that all policies and procedures were properly enforced by the supervisors and adhered to by all personnel. As a manager it was imperative that I was able to delegate these directives to my supervisors, and in turn, make sure that they were be able delegate them to the rest of the floor(agents). My ultimate job duty was to transmit the vision and goals of Praia Partners and its ownership to the rest of the company.
Immediate supervisor: Mario Nicolas (owner)------------
New Wave services/ Florida Blue (from 03/2014 to 04/2017
Position held: Contact Center Specialist
Job description: As a representative and trainer, my duties were to handle customer calls and offer the best healthcare services to them. As a trainer my duties were to train the new hires by providing product knowledge, systems, and best practices. My other training duties were to uptrain the personnel with the new products and services and update them with procedures.
Immediate Supervisor: Mario Sandoval (owner) most recent contact information not known.
Solid Source Global Services/ Florida Blue (from 04/2009 to 03/2014)
Position held: Sales Representative
Job Description: As a representative, my duties were to offer the best services to our customers and help them enroll in the best healthcare plans available.
Immediate Supervisor: Jay Jimenez (owner) Deceased
T-Mobile/ ACS from 03/2008 to 12/2008
Position held: Trainer
Job description: My duties as a trainer were to properly provide the product knowledge, customer handling skills, system tools, protocols and procedures to an agent, and in doing so, empowering the agents with the necessary skills and tools to successfully provide world class customer service and resolve to customer issues.
Immediate Supervisor: Francisco Ureña, most recent contact info not known.
Roccoco/ WellCare Medicare Part D from 02/2006 to 10/2007
Position Held: Customer Service Representative
Job Description: My duties a Customer service representative were to assist Wellcare members with the newly implemented Medicare part D, assisted members with their Prescriptions drugs, contacted physicians to confirm from them that a certain drug was needed, also provided members with the health solutions with their options in prescriptions. One of my more important tasks were to handle the Bitrix, Samson and Paradigm Data bases and CRMs.
Immediate Supervisor: Julian Tavares (Manager), most recent contact information not known.
Referencias Personales
? Carlos Hernandez------------
? Alberto Zorilla------------
? Lic. Edis Escalante------------
Jesús Alberto Feliz
Sector Villa Faro, Urb. Capotillo Calle No 2
Casa No 2, Santo Domingo Este, zona postal 11505
Cel------------ email: ------------
Datos Personales
? Pasaporte US: 478820338
? Fecha de Nacimiento: 31 de Julio del 1969
? Lugar de Nacimiento: Bronx, New York
? Nacionalidad: North American
? Estado Civil: Casado
Preparación Académica
John F. Kennedy High School: Diploma
Cursos Técnicos
? Técnico de Supervisión: INFOTEP
? Delegación Efectiva: INFOTEP
? Servicio al Cliente: INFOTEP
? Seguridad Industrial: INFOTEP
? Primeros Auxilio: INFOTEP
Experiencias Laborales
Praia Partners/ All Insurance (from 09/2017 to 04/2020)
Position held: Manager
Job description: As manager, my duties were to delegate, train, and provide all of the necessary tools like the dialer, CRM functionality, web tools and all other available resources that our agents would need, in order to execute their tasks effectively and efficiently. Other functions Were to manage work schedules, make sure that all policies and procedures were properly enforced by the supervisors and adhered to by all personnel. As a manager it was imperative that I was able to delegate these directives to my supervisors, and in turn, make sure that they were be able delegate them to the rest of the floor(agents). My ultimate job duty was to transmit the vision and goals of Praia Partners and its ownership to the rest of the company.
Immediate supervisor: Mario Nicolas (owner)------------
New Wave services/ Florida Blue (from 03/2014 to 04/2017
Position held: Contact Center Specialist
Job description: As a representative and trainer, my duties were to handle customer calls and offer the best healthcare services to them. As a trainer my duties were to train the new hires by providing product knowledge, systems, and best practices. My other training duties were to uptrain the personnel with the new products and services and update them with procedures.
Immediate Supervisor: Mario Sandoval (owner) most recent contact information not known.
Solid Source Global Services/ Florida Blue (from 04/2009 to 03/2014)
Position held: Sales Representative
Job Description: As a representative, my duties were to offer the best services to our customers and help them enroll in the best healthcare plans available.
Immediate Supervisor: Jay Jimenez (owner) Deceased
T-Mobile/ ACS from 03/2008 to 12/2008
Position held: Trainer
Job description: My duties as a trainer were to properly provide the product knowledge, customer handling skills, system tools, protocols and procedures to an agent, and in doing so, empowering the agents with the necessary skills and tools to successfully provide world class customer service and resolve to customer issues.
Immediate Supervisor: Francisco Ureña, most recent contact info not known.
Roccoco/ WellCare Medicare Part D from 02/2006 to 10/2007
Position Held: Customer Service Representative
Job Description: My duties a Customer service representative were to assist Wellcare members with the newly implemented Medicare part D, assisted members with their Prescriptions drugs, contacted physicians to confirm from them that a certain drug was needed, also provided members with the health solutions with their options in prescriptions. One of my more important tasks were to handle the Bitrix, Samson and Paradigm Data bases and CRMs.
Immediate Supervisor: Julian Tavares (Manager), most recent contact information not known.
Referencias Personales
? Carlos Hernandez------------
? Alberto Zorilla------------
? Lic. Edis Escalante------------