Jessie Castner's Resume
PROFESSIONAL EXPERIENCE
SENIOR ADMINISTRATIVE ASSISTANT TO THE VICE PRESIDENT, BRAND, MARKETING, DIGITAL
Marriott International | Bethesda, MD April 2018-Present
• Provide support to the Vice President as well as her team of 16 executives
• Handle spending and invoice analysis for the $73M North America Marketing Funds budget used to drive demand and revenue to Marriott’s hotels
• Monitor spending as well as perform invoice processing and support management for the overall departmental budget of $7M
• Develop stakeholder and team surveys, as well as present the findings to marketing leadership as to best support team initiatives
• Organize and execute our monthly leadership meetings
• Supported the planning and execution of the bi-annual “Accelerated Marketing Performance Training Conference” in 2019, with 325 marketing professionals in attendance
• Worked as part of the “Social Media Task Force”, responding to inquiries and identifying high-profile comments for analysis during the data breach in 2018
SALES MANAGER at the MID ATLANTIC SALES OFFICE
Marriott International | Gaithersburg, MD March 2017-April 2018
• Sold meeting space and rooms in 22 hotels in the DC, Arlington, and Alexandria area with the ability to cross-sell into 101 other hotels in the Mid-Atlantic
• Contracted $2.71M to a goal of $1.67M (162% of goal) in 2017
• Maintained an ESS (Event Satisfaction Survey) average of 96.15%
• Maintained an QTI (Quality Tracking Insurance) average of 87.85%
• Created internal collateral such as area maps, hotel feature comparisons sheets, and a selling checklist to overcoming booking obstacles
• Mentored 6 sales managers in protocols, hotel regions, and culture
• Pioneered the launch of Sertifi, a new contract distribution system
• Achieved Sales Manager of the Year (2017)
CATERING SALES ADMINISTRATIVE ASSISTANT at THE MAYFLOWER HOTEL
Marriott International | Washington, D.C. February 2016-March 2017
• Supported three catering sales executives to generate over $8 million in yearly revenue through drafting contracts, distributing online leads, managing site visits, and qualifying leads
• Redesigned contracts, proposals, catering menus, and wedding packages to improve the customer experience and increase sales
• Facilitated client events for high-end social and meeting event planners that drove awareness and generated new prospects
• Managed and qualified an average of 15 leads per day from Wedding Wire and related wedding request sites
• Developed content strategies with social media partners that attracted new clients and market avenues
• Designed and managed the social event photo shoot which produced modern sales collateral after the Mayflower’s renovation
PROFESSIONAL EXPERIENCE
SENIOR ADMINISTRATIVE ASSISTANT TO THE VICE PRESIDENT, BRAND, MARKETING, DIGITAL
Marriott International | Bethesda, MD April 2018-Present
• Provide support to the Vice President as well as her team of 16 executives
• Handle spending and invoice analysis for the $73M North America Marketing Funds budget used to drive demand and revenue to Marriott’s hotels
• Monitor spending as well as perform invoice processing and support management for the overall departmental budget of $7M
• Develop stakeholder and team surveys, as well as present the findings to marketing leadership as to best support team initiatives
• Organize and execute our monthly leadership meetings
• Supported the planning and execution of the bi-annual “Accelerated Marketing Performance Training Conference” in 2019, with 325 marketing professionals in attendance
• Worked as part of the “Social Media Task Force”, responding to inquiries and identifying high-profile comments for analysis during the data breach in 2018
SALES MANAGER at the MID ATLANTIC SALES OFFICE
Marriott International | Gaithersburg, MD March 2017-April 2018
• Sold meeting space and rooms in 22 hotels in the DC, Arlington, and Alexandria area with the ability to cross-sell into 101 other hotels in the Mid-Atlantic
• Contracted $2.71M to a goal of $1.67M (162% of goal) in 2017
• Maintained an ESS (Event Satisfaction Survey) average of 96.15%
• Maintained an QTI (Quality Tracking Insurance) average of 87.85%
• Created internal collateral such as area maps, hotel feature comparisons sheets, and a selling checklist to overcoming booking obstacles
• Mentored 6 sales managers in protocols, hotel regions, and culture
• Pioneered the launch of Sertifi, a new contract distribution system
• Achieved Sales Manager of the Year (2017)
CATERING SALES ADMINISTRATIVE ASSISTANT at THE MAYFLOWER HOTEL
Marriott International | Washington, D.C. February 2016-March 2017
• Supported three catering sales executives to generate over $8 million in yearly revenue through drafting contracts, distributing online leads, managing site visits, and qualifying leads
• Redesigned contracts, proposals, catering menus, and wedding packages to improve the customer experience and increase sales
• Facilitated client events for high-end social and meeting event planners that drove awareness and generated new prospects
• Managed and qualified an average of 15 leads per day from Wedding Wire and related wedding request sites
• Developed content strategies with social media partners that attracted new clients and market avenues
• Designed and managed the social event photo shoot which produced modern sales collateral after the Mayflower’s renovation