Jennifer L Mohammed

Objectives

To obtain a position and grow within an organization that allows me to fully utilize my skills and experience.

Skills

 Typing skills 65-70 wpm
 Proficient in Outlook, Microsoft Word, Excel, Access, Power Point, Salesforce 360, Cloud
 Extensive Receptionist/Switchboard and Administrative Assistant experience
 Excellent organizational skills
 Excellent communication skills
 Ability to work independently with little or no supervision
 Outbound and inbound customer service and telemarketing
 BLS Certification/American Heart Association Certified
 Academic experience working in clinical setting in both Hospital (Medical/Surgical Unit) and Assisted
Living Facility
 Knowledge and experience taking vital signs and performing physical assessment on patients
 EMR (electronic medical record) experience

Experience
9/00 – Present
Phone Magic, Inc.

Administrative Assistant/Appointment Setter

 Form 1099 Independent Contractor
 Make outbound telemarketing calls setting appointments on business leads making appointments for
Real Estate Brokers and Shipping Company Sales Representatives
 Qualify the customer/Realtor once the appointment is made
 Confirm or reschedule appointments accordingly
 Submit leads/appointments on a weekly basis
 Responsible for invoicing for work on a weekly basis


Experience
12/19/13 - 7/28/15
Merry Maids, Inc.
Detroit, MI

Receptionist/Office Assistant

 Answer multi-line phone system
 Screen all calls and handle customer needs or complaints
 Maintain customer database in Salesforce 360
 Call on new customer leads and set up cleaning bid appointments for Sales Manager
 Make courtesy calls to customers to obtain feedback on service quality
 Track all whereabouts and check-in/check-out times of cleaners
 Make all cleaning appointment reminder calls to customers and change schedule if necessary

Experience
6/12 – 12/13
Ameritronics Systems, Inc.
Brownstown, MI

Receptionist/Administrative Assistant

 Answer multi-line phone system
 Greet visitors
 Perform miscellaneous clerical assignments as needed
 Handle all shipping needs
 Ordering and pick up of all office supplies
 Create excel spreadsheets and word documents for program files
 Data entry of current information into database from reports
Experience

9/98-6/00
South Coast Title Company
San Diego, CA

Administrative Assistant/Sales Support

 Answer multi-line switchboard
 Greet Visitors
 Perform varies clerical assignments (memos, documents, customer reports, sales reports)
 Answer customer inquiries
 Order supplies
 Assist Title Representatives in designing, copying, ordering and distribution of marketing materials
 Assist Title Representatives with their clients (Realtors) questions on statuses of their title account


Experience
9/96-6/98
First American Appraisal Services
San Diego, CA

Receptionist/Sales Support

 Answer multi-line switchboard
 Greet visitors
 Perform miscellaneous clerical duties (filing, correspondence, reports, etc.)
 New account set-up for inbound customers
 Maintain customer database for new accounts and perform excellent customer service
 Sales Support Coordinator for Eastern Region Sales Manager

Education

Garden City High School, Garden City, MI
Degree Earned: High School Diploma

Schoolcraft College Livonia, MI, Current Student
Associate Degree: In Progress

 Currently working towards completion of Associate Degree in Applied Science (AAS) in Health
Information Technology
 Projected Graduation date: 2022

References available upon request

Health Information Technology