Jennifer L Mohammed
Objectives
To obtain a position and grow within an organization that allows me to fully utilize my skills and experience.
Skills
Typing skills 65-70 wpm
Proficient in Outlook, Microsoft Word, Excel, Access, Power Point, Salesforce 360, Cloud
Extensive Receptionist/Switchboard and Administrative Assistant experience
Excellent organizational skills
Excellent communication skills
Ability to work independently with little or no supervision
Outbound and inbound customer service and telemarketing
BLS Certification/American Heart Association Certified
Academic experience working in clinical setting in both Hospital (Medical/Surgical Unit) and Assisted
Living Facility
Knowledge and experience taking vital signs and performing physical assessment on patients
EMR (electronic medical record) experience
Experience
9/00 – Present
Phone Magic, Inc.
Administrative Assistant/Appointment Setter
Form 1099 Independent Contractor
Make outbound telemarketing calls setting appointments on business leads making appointments for
Real Estate Brokers and Shipping Company Sales Representatives
Qualify the customer/Realtor once the appointment is made
Confirm or reschedule appointments accordingly
Submit leads/appointments on a weekly basis
Responsible for invoicing for work on a weekly basis
Experience
12/19/13 - 7/28/15
Merry Maids, Inc.
Detroit, MI
Receptionist/Office Assistant
Answer multi-line phone system
Screen all calls and handle customer needs or complaints
Maintain customer database in Salesforce 360
Call on new customer leads and set up cleaning bid appointments for Sales Manager
Make courtesy calls to customers to obtain feedback on service quality
Track all whereabouts and check-in/check-out times of cleaners
Make all cleaning appointment reminder calls to customers and change schedule if necessary
Experience
6/12 – 12/13
Ameritronics Systems, Inc.
Brownstown, MI
Receptionist/Administrative Assistant
Answer multi-line phone system
Greet visitors
Perform miscellaneous clerical assignments as needed
Handle all shipping needs
Ordering and pick up of all office supplies
Create excel spreadsheets and word documents for program files
Data entry of current information into database from reports
Experience
9/98-6/00
South Coast Title Company
San Diego, CA
Administrative Assistant/Sales Support
Answer multi-line switchboard
Greet Visitors
Perform varies clerical assignments (memos, documents, customer reports, sales reports)
Answer customer inquiries
Order supplies
Assist Title Representatives in designing, copying, ordering and distribution of marketing materials
Assist Title Representatives with their clients (Realtors) questions on statuses of their title account
Experience
9/96-6/98
First American Appraisal Services
San Diego, CA
Receptionist/Sales Support
Answer multi-line switchboard
Greet visitors
Perform miscellaneous clerical duties (filing, correspondence, reports, etc.)
New account set-up for inbound customers
Maintain customer database for new accounts and perform excellent customer service
Sales Support Coordinator for Eastern Region Sales Manager
Education
Garden City High School, Garden City, MI
Degree Earned: High School Diploma
Schoolcraft College Livonia, MI, Current Student
Associate Degree: In Progress
Currently working towards completion of Associate Degree in Applied Science (AAS) in Health
Information Technology
Projected Graduation date: 2022
References available upon request
Health Information Technology