Jennifer L Mohammed
Objectives
To obtain a position and grow within an organization that allows me to fully utilize my skills and experience.
Skills
? Typing skills 65-70 wpm
? Proficient in Outlook, Microsoft Word, Excel, Access, Power Point, Salesforce 360, Cloud
? Extensive Receptionist/Switchboard and Administrative Assistant experience
? Excellent organizational skills
? Excellent communication skills
? Ability to work independently with little or no supervision
? Outbound and inbound customer service and telemarketing
? BLS Certification/American Heart Association Certified
? Academic experience working in clinical setting in both Hospital (Medical/Surgical Unit) and Assisted
Living Facility
? Knowledge and experience taking vital signs and performing physical assessment on patients
? EMR (electronic medical record) experience
Experience
9/00 – Present
Phone Magic, Inc.
Administrative Assistant/Appointment Setter
? Form 1099 Independent Contractor
? Make outbound telemarketing calls setting appointments on business leads making appointments for
Real Estate Brokers and Shipping Company Sales Representatives
? Qualify the customer/Realtor once the appointment is made
? Confirm or reschedule appointments accordingly
? Submit leads/appointments on a weekly basis
? Responsible for invoicing for work on a weekly basis
Experience
12/19/13 - 7/28/15
Merry Maids, Inc.
Detroit, MI
Receptionist/Office Assistant
? Answer multi-line phone system
? Screen all calls and handle customer needs or complaints
? Maintain customer database in Salesforce 360
? Call on new customer leads and set up cleaning bid appointments for Sales Manager
? Make courtesy calls to customers to obtain feedback on service quality
? Track all whereabouts and check-in/check-out times of cleaners
? Make all cleaning appointment reminder calls to customers and change schedule if necessary
Experience
6/12 – 12/13
Ameritronics Systems, Inc.
Brownstown, MI
Receptionist/Administrative Assistant
? Answer multi-line phone system
? Greet visitors
? Perform miscellaneous clerical assignments as needed
? Handle all shipping needs
? Ordering and pick up of all office supplies
? Create excel spreadsheets and word documents for program files
? Data entry of current information into database from reports?
Experience
9/98-6/00
South Coast Title Company
San Diego, CA
Administrative Assistant/Sales Support
? Answer multi-line switchboard
? Greet Visitors
? Perform varies clerical assignments (memos, documents, customer reports, sales reports)
? Answer customer inquiries
? Order supplies
? Assist Title Representatives in designing, copying, ordering and distribution of marketing materials
? Assist Title Representatives with their clients (Realtors) questions on statuses of their title account
Experience
9/96-6/98
First American Appraisal Services
San Diego, CA
Receptionist/Sales Support
? Answer multi-line switchboard
? Greet visitors
? Perform miscellaneous clerical duties (filing, correspondence, reports, etc.)
? New account set-up for inbound customers
? Maintain customer database for new accounts and perform excellent customer service
? Sales Support Coordinator for Eastern Region Sales Manager
Education
Garden City High School, Garden City, MI
Degree Earned: High School Diploma
Schoolcraft College Livonia, MI, Current Student
Associate Degree: In Progress
? Currently working towards completion of Associate Degree in Applied Science (AAS) in Health
Information Technology
? Projected Graduation date: 2022
References available upon request
Objectives
To obtain a position and grow within an organization that allows me to fully utilize my skills and experience.
Skills
? Typing skills 65-70 wpm
? Proficient in Outlook, Microsoft Word, Excel, Access, Power Point, Salesforce 360, Cloud
? Extensive Receptionist/Switchboard and Administrative Assistant experience
? Excellent organizational skills
? Excellent communication skills
? Ability to work independently with little or no supervision
? Outbound and inbound customer service and telemarketing
? BLS Certification/American Heart Association Certified
? Academic experience working in clinical setting in both Hospital (Medical/Surgical Unit) and Assisted
Living Facility
? Knowledge and experience taking vital signs and performing physical assessment on patients
? EMR (electronic medical record) experience
Experience
9/00 – Present
Phone Magic, Inc.
Administrative Assistant/Appointment Setter
? Form 1099 Independent Contractor
? Make outbound telemarketing calls setting appointments on business leads making appointments for
Real Estate Brokers and Shipping Company Sales Representatives
? Qualify the customer/Realtor once the appointment is made
? Confirm or reschedule appointments accordingly
? Submit leads/appointments on a weekly basis
? Responsible for invoicing for work on a weekly basis
Experience
12/19/13 - 7/28/15
Merry Maids, Inc.
Detroit, MI
Receptionist/Office Assistant
? Answer multi-line phone system
? Screen all calls and handle customer needs or complaints
? Maintain customer database in Salesforce 360
? Call on new customer leads and set up cleaning bid appointments for Sales Manager
? Make courtesy calls to customers to obtain feedback on service quality
? Track all whereabouts and check-in/check-out times of cleaners
? Make all cleaning appointment reminder calls to customers and change schedule if necessary
Experience
6/12 – 12/13
Ameritronics Systems, Inc.
Brownstown, MI
Receptionist/Administrative Assistant
? Answer multi-line phone system
? Greet visitors
? Perform miscellaneous clerical assignments as needed
? Handle all shipping needs
? Ordering and pick up of all office supplies
? Create excel spreadsheets and word documents for program files
? Data entry of current information into database from reports?
Experience
9/98-6/00
South Coast Title Company
San Diego, CA
Administrative Assistant/Sales Support
? Answer multi-line switchboard
? Greet Visitors
? Perform varies clerical assignments (memos, documents, customer reports, sales reports)
? Answer customer inquiries
? Order supplies
? Assist Title Representatives in designing, copying, ordering and distribution of marketing materials
? Assist Title Representatives with their clients (Realtors) questions on statuses of their title account
Experience
9/96-6/98
First American Appraisal Services
San Diego, CA
Receptionist/Sales Support
? Answer multi-line switchboard
? Greet visitors
? Perform miscellaneous clerical duties (filing, correspondence, reports, etc.)
? New account set-up for inbound customers
? Maintain customer database for new accounts and perform excellent customer service
? Sales Support Coordinator for Eastern Region Sales Manager
Education
Garden City High School, Garden City, MI
Degree Earned: High School Diploma
Schoolcraft College Livonia, MI, Current Student
Associate Degree: In Progress
? Currently working towards completion of Associate Degree in Applied Science (AAS) in Health
Information Technology
? Projected Graduation date: 2022
References available upon request