jawad chahidi
QUALIFICATIONS SUMMARY Jawad chahidi client service/food service management
Consummate professional with an extensive track record improving operational efficiency, team building, strategic planning and unparalleled client service in a multifaceted food service environment. Dynamic culinary and management career encompassing all aspects of restaurant management from FOH, BOH, Kitchen, prep and expediting. Records of success in providing quality services by effectively managing kitchen activities and staff to provide the best of culinary services.
• Accomplished professional with the ability to cultivate lasting relationships with guests through innovative culinary creations and exemplary customer service. Foster a sense of commitment and camaraderie among all team members to ensure guest satisfaction, resulting in new and repeat business.
• Recognized throughout career for being a visionary chef and corporate trainer leveraging in-depth knowledge of the marketplace and the competitor landscape to significantly increase revenue and operational efficiency. Proven capabilities in managing budgets and resources to facilitate streamlined operations.
• Demonstrates knowledge and experience in a diverse range of cuisines. Highly skilled in creating eye appealing menus, maintaining high levels of sanitation and cleanliness, and resolving various issues in a timely manner. Fluent in French, Arabic, English and Spanish
CORE COMPETENCIES
Thought Leadership ? Team Engagement ? Customer Service Management ? Hospitality Management ? Menu Design
Kitchen Management ? Revenue Generation ? Organizational Skills ? Problem Solving Skills ? Health & Safety
Inventory Control ? Event Management ? Supply Management ? Budgeting & Forecasting? Food Preparation & Portioning
Training & Development
Technical Snapshot: Microsoft Office Suite
EXPERIENCE HIGHLIGHTS
ORINDA COUNTRY CLUB | Floor Supervisor 2017 – Present
Directly supervise and coordinate the activities of floor staffs engaged in serving food and running the shop by maintaining a high standard of quality control and hygiene. Managed day-to-day operations and perform various financial activities to include cash handling, daily cash deposit, and daily expense transactions. Accept food and beverage orders and made recommendations on the menu upsell. Collaborated with FOH teams to adequately train new employees on company policies, procedures, and requirements.
• Promoted to increasingly responsible positions; from a server to a floor supervisor.
• Ran food to tables promptly ensuring that guests receive their food with all the specific modifications 100% of the time.
• Successfully attended to customers daily on time ensuring a satisfactory client experience.
• Effectively communicate with various job positions and clientele to effectively provide service to guests resulting in happy customers.
• Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
JAWAD CHAHIDI ?------------?------------
SASA JAPANESE IZAKAYA | Server 2010 – Present
Provide highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and taking their orders. Deliver food to the tables and describe the different Sashimis, Sushi rolls and other items on the menu with detail. Collaborated with small kitchen team in creating delicious and ever-changing menus, satisfying all types of dietary needs, and building meaningful and warm relationships with guests.
• Effectively trained, motivated, and coached new team members in all job responsibilities.
• Accurately recorded orders and partnered with team to serve food and beverages that exceeded guests' expectations.
• Ensured guests had a great dining experience by properly taking their order with an upbeat and friendly manner.
• Consistently exceeded sales goals by efficiently managing sections and multi-tasking.
URBAN PLATES | FOH Lead 2016 – 2017
Provided strategic direction and guidance to the FOH members, welcome and trained new staff. Trained service staff to enhance customer service and increase profits through suggestive up selling. Conducted inventory for alcoholic and non-alcoholic beverages, checked soup and sauces. Assisted with interviewing and hiring new front of house team members. Performed regular cooking duties by refilling all empty containers promptly.
• Developed processes and managed responses to customer complaints for quick- service and delivery operations.
• Ensured the highest operational quality of a restaurant by ordering and stocking materials, beverages, and food.
• Collaborated with the kitchen manager and staff to create new food and cocktail menu while minimizing ticket times and overall costs.
CRYSTAL JADE | Waiter 2015 – 2015
Effectively led food production and service, executed daily menus and contributed to kitchen initiatives that connect front and back of house duties. Worked with coworkers to prepare composed foods based on seasonal ingredients, utilizing needs, and menu direction. Transported production ingredients and finished product between kitchen and dining room, as needed. Ensured a safe, communicative, and organized work environment.
• Created food and menus that satisfied all different food allergies, intolerances, and dietary restrictions while still offering a dynamic and straightforward set menu.
• Boosted productivity and employee morale by serving as a buffer among staff during tense moments within the kitchen.
• Established cohesive operations between front and back of house; organized and standardized all purchasing, receiving and inventory procedures for food service operations.
EDUCATION & CERTIFICATIONS
High School Diploma | Olympic high school
Hotel Restaurant Management Certificate | Diablo Valley College/ Hotel Restaurant Management/culinary arts.
Serv Safe Certified
QUALIFICATIONS SUMMARY Jawad chahidi client service/food service management
Consummate professional with an extensive track record improving operational efficiency, team building, strategic planning and unparalleled client service in a multifaceted food service environment. Dynamic culinary and management career encompassing all aspects of restaurant management from FOH, BOH, Kitchen, prep and expediting. Records of success in providing quality services by effectively managing kitchen activities and staff to provide the best of culinary services.
• Accomplished professional with the ability to cultivate lasting relationships with guests through innovative culinary creations and exemplary customer service. Foster a sense of commitment and camaraderie among all team members to ensure guest satisfaction, resulting in new and repeat business.
• Recognized throughout career for being a visionary chef and corporate trainer leveraging in-depth knowledge of the marketplace and the competitor landscape to significantly increase revenue and operational efficiency. Proven capabilities in managing budgets and resources to facilitate streamlined operations.
• Demonstrates knowledge and experience in a diverse range of cuisines. Highly skilled in creating eye appealing menus, maintaining high levels of sanitation and cleanliness, and resolving various issues in a timely manner. Fluent in French, Arabic, English and Spanish
CORE COMPETENCIES
Thought Leadership ? Team Engagement ? Customer Service Management ? Hospitality Management ? Menu Design
Kitchen Management ? Revenue Generation ? Organizational Skills ? Problem Solving Skills ? Health & Safety
Inventory Control ? Event Management ? Supply Management ? Budgeting & Forecasting? Food Preparation & Portioning
Training & Development
Technical Snapshot: Microsoft Office Suite
EXPERIENCE HIGHLIGHTS
ORINDA COUNTRY CLUB | Floor Supervisor 2017 – Present
Directly supervise and coordinate the activities of floor staffs engaged in serving food and running the shop by maintaining a high standard of quality control and hygiene. Managed day-to-day operations and perform various financial activities to include cash handling, daily cash deposit, and daily expense transactions. Accept food and beverage orders and made recommendations on the menu upsell. Collaborated with FOH teams to adequately train new employees on company policies, procedures, and requirements.
• Promoted to increasingly responsible positions; from a server to a floor supervisor.
• Ran food to tables promptly ensuring that guests receive their food with all the specific modifications 100% of the time.
• Successfully attended to customers daily on time ensuring a satisfactory client experience.
• Effectively communicate with various job positions and clientele to effectively provide service to guests resulting in happy customers.
• Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
JAWAD CHAHIDI ?------------?------------
SASA JAPANESE IZAKAYA | Server 2010 – Present
Provide highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and taking their orders. Deliver food to the tables and describe the different Sashimis, Sushi rolls and other items on the menu with detail. Collaborated with small kitchen team in creating delicious and ever-changing menus, satisfying all types of dietary needs, and building meaningful and warm relationships with guests.
• Effectively trained, motivated, and coached new team members in all job responsibilities.
• Accurately recorded orders and partnered with team to serve food and beverages that exceeded guests' expectations.
• Ensured guests had a great dining experience by properly taking their order with an upbeat and friendly manner.
• Consistently exceeded sales goals by efficiently managing sections and multi-tasking.
URBAN PLATES | FOH Lead 2016 – 2017
Provided strategic direction and guidance to the FOH members, welcome and trained new staff. Trained service staff to enhance customer service and increase profits through suggestive up selling. Conducted inventory for alcoholic and non-alcoholic beverages, checked soup and sauces. Assisted with interviewing and hiring new front of house team members. Performed regular cooking duties by refilling all empty containers promptly.
• Developed processes and managed responses to customer complaints for quick- service and delivery operations.
• Ensured the highest operational quality of a restaurant by ordering and stocking materials, beverages, and food.
• Collaborated with the kitchen manager and staff to create new food and cocktail menu while minimizing ticket times and overall costs.
CRYSTAL JADE | Waiter 2015 – 2015
Effectively led food production and service, executed daily menus and contributed to kitchen initiatives that connect front and back of house duties. Worked with coworkers to prepare composed foods based on seasonal ingredients, utilizing needs, and menu direction. Transported production ingredients and finished product between kitchen and dining room, as needed. Ensured a safe, communicative, and organized work environment.
• Created food and menus that satisfied all different food allergies, intolerances, and dietary restrictions while still offering a dynamic and straightforward set menu.
• Boosted productivity and employee morale by serving as a buffer among staff during tense moments within the kitchen.
• Established cohesive operations between front and back of house; organized and standardized all purchasing, receiving and inventory procedures for food service operations.
EDUCATION & CERTIFICATIONS
High School Diploma | Olympic high school
Hotel Restaurant Management Certificate | Diablo Valley College/ Hotel Restaurant Management/culinary arts.
Serv Safe Certified