Jamisha Andrews Extended Resume
Professional Experience
Full Time Program Lead Housing Specialist II (September 1, 2018-Present)
Volunteer of America Los Angeles, Los Angeles CA
? Manage a caseload of 80 clients providing crisis intervention services for victims of human trafficking
? Design victim-centered assessment tools and protocols for a team of 10 case manager conducting street outreach; exceed client program participation goal by over 50 percent of contract requirement
? Develop strategic partnerships with Los Angeles County, Orange County and private housing providers to secure emergency housing for survivors; successfully housed 95 percent of client caseload into permanent-supportive housing and transitional living
? Implement and managed programming for human trafficking survivors and potential survivors of human trafficking; worked closely with Los Angeles County officials on county specific initiatives and efforts supporting survivors
? Support the management of data collection and evaluation process for the department�s human trafficking program to ensure that clients� needs, agency standards, and funding requirements are met
? Serve as an agency representative for local, regional, and state level stakeholders seeking technical assistance on policy, legislation and learning about the unique needs of human trafficking survivors
? Develop a nationwide database of organizations that service victims of human trafficking to ensure all clients are connected to services upon reunification and exiting the program
? Implement a trafficking awareness and prevention curriculum educating high schools students, medical professionals, and community organizations on identifying victims of human trafficking utilizing survivor engagement and prevention tactics
? Facilitated life skills trainings within Los Angeles Unified School District, Juvenile Halls and Department of Children and Family Services on trauma informed topics
Full Time Senior Outreach Specialist (January 16, 2018- September 1, 2018)
Volunteers of America Los Angeles, Los Angeles CA
? Managed a caseload of 60 youth and families who are marginally housed within Los Angeles County; connected over 95 percent of clients to mental health, housing, employment, and education services
? Successfully housed 75 percent of caseload into permanent or transitional housing programs; performed weekly checks overseeing the individuals progress with self-care, room maintenance, and life skills development
? Developed screening tools for conducting street outreach to improve documentation and referral process for the Compton Street Outreach Team
? Established a system with provides client with direct access to employment and housing opportunities within Los Angeles County
? Utilized evidence-based practices including harm reduction, motivational interviewing, and trauma-informed care
? Coordinated and documented case notes listing the type of services provided to each clients based on their individual service plan in Los Angeles County Homeless Management Information System; filed and maintained all client confidential information
? Provided and connected clients to intensive case management and additional supportive services for continued care supervision once discharged from caseload
Part Time Volunteer Crisis Intervention Mentor (March 3, 2015 � February 8, 2018)
Community for Change Mentorship Program, Los Angeles CA
? Paired with mentees who identified as former foster youth, lgbtq , commercially and sexually exploited youth, sex workers, victims of domestic and sexual violence, and chronically homeless
? Served as a connection to new experiences and opportunities to decrease the likelihood of the mentee being exploited due to unhealthy relationships
? Provided advocacy for formerly incarcerated women, sex workers, and victims of sex crimes that have been victimized by the justice system
? Integrated a thorough individual service plan for healing contingencies to obtain independence and prosperity
? Developed strategies to establish trust for commercially and sexually exploited youth, sex workers, and victims of sex crimes by utilizing a genuine and nonjudgmental approach
? Hosted life skill presentation for youth that covered consent, sexual health, and how to implement and maintain healthy boundaries
Full Time Leasing Office Manager (February 7, 2017- October 17, 2017)
Robert Half Inc.; Community Corporation of Santa Monica, Santa Monica CA
? Facilitated housing orientations to determine waiting list eligibility requirements to homeless families, survivors of sexual violence, veterans, mental health clients and seniors that are seeking affordable housing
? Served as a liaison to leasing agents and property managers in efforts to place low-income and chronically homeless clients into vacant units
? Assisted leasing agents in responding to potential tenant inquiries, resolving current and past tenant complaints, processing rent re-certifications, and distributing documentation regarding yearly rent increases
? Created, coordinated and maintained active tenants leasing agreements and maintained confidential records
? Coordinated payments with rental assistance programs such as HUD Vash and Section 8
? Provided linkage & referral services to potential tenants seeking emergency housing services upon approval of moving into a unit
? Attended community engagement meetings and events to inform local organizations and community partners of processes and procedures for clients to gain access to available housing units
Part-Time Entry Level Marketing Assistant (November 1, 2016 � January 7, 2017)
Wilshine Events, Torrance, California
? Sales
? Creating and setting up events to promote client products
? Maintaining and counting inventory
Full-Time Customer Service Associate (May 13, 2015 � July 22, 2016)
Wawa Inc. Port Orange, Florida
? Customer Service
? Frequent use of cash register
? Tracking spoilage and inventory in the deli
? Taking temperatures of food both cold and hot
Part-Time Cashier (January 2, 2016 � July 21, 2016)
Walgreens, Daytona Beach, Florida
? Customer Service and Customer Relations
? Counting inventory
? Rearranging store material
Part-Time Cashier (October 8, 2013 � May 13, 2015)
Sears, Daytona Beach, Florida
? Customer Service
? Pushing to increase company sales by up-selling
? Assisting customer with in store and online shopping
? Promoting store rewards and company credit cards
Education
Bethune-Cookman University, Daytona Beach, May 2015
Bachelor of Arts, English
Trainings & Certifications
? Harm Reduction (Achieved February 2020)
? Cultural Diversity and the Class Standards (Achieved February 2020)
? Working through Challenging Behaviors (Achieved February 2020)
? Collaboration & Responding Labor Trafficking (Achieved September 2019)
? The Commercial Sexual Exploitation of Children and Youth 101 (Achieved September 2019)
? Mandated Reporter Training (Achieved February 2019)
? Strategies Working with CSEC and LGBTQ Youth 102 (Achieved January 2019)
? Trauma Informed Care (Achieved February 2018)
Professional Experience
Full Time Program Lead Housing Specialist II (September 1, 2018-Present)
Volunteer of America Los Angeles, Los Angeles CA
? Manage a caseload of 80 clients providing crisis intervention services for victims of human trafficking
? Design victim-centered assessment tools and protocols for a team of 10 case manager conducting street outreach; exceed client program participation goal by over 50 percent of contract requirement
? Develop strategic partnerships with Los Angeles County, Orange County and private housing providers to secure emergency housing for survivors; successfully housed 95 percent of client caseload into permanent-supportive housing and transitional living
? Implement and managed programming for human trafficking survivors and potential survivors of human trafficking; worked closely with Los Angeles County officials on county specific initiatives and efforts supporting survivors
? Support the management of data collection and evaluation process for the department�s human trafficking program to ensure that clients� needs, agency standards, and funding requirements are met
? Serve as an agency representative for local, regional, and state level stakeholders seeking technical assistance on policy, legislation and learning about the unique needs of human trafficking survivors
? Develop a nationwide database of organizations that service victims of human trafficking to ensure all clients are connected to services upon reunification and exiting the program
? Implement a trafficking awareness and prevention curriculum educating high schools students, medical professionals, and community organizations on identifying victims of human trafficking utilizing survivor engagement and prevention tactics
? Facilitated life skills trainings within Los Angeles Unified School District, Juvenile Halls and Department of Children and Family Services on trauma informed topics
Full Time Senior Outreach Specialist (January 16, 2018- September 1, 2018)
Volunteers of America Los Angeles, Los Angeles CA
? Managed a caseload of 60 youth and families who are marginally housed within Los Angeles County; connected over 95 percent of clients to mental health, housing, employment, and education services
? Successfully housed 75 percent of caseload into permanent or transitional housing programs; performed weekly checks overseeing the individuals progress with self-care, room maintenance, and life skills development
? Developed screening tools for conducting street outreach to improve documentation and referral process for the Compton Street Outreach Team
? Established a system with provides client with direct access to employment and housing opportunities within Los Angeles County
? Utilized evidence-based practices including harm reduction, motivational interviewing, and trauma-informed care
? Coordinated and documented case notes listing the type of services provided to each clients based on their individual service plan in Los Angeles County Homeless Management Information System; filed and maintained all client confidential information
? Provided and connected clients to intensive case management and additional supportive services for continued care supervision once discharged from caseload
Part Time Volunteer Crisis Intervention Mentor (March 3, 2015 � February 8, 2018)
Community for Change Mentorship Program, Los Angeles CA
? Paired with mentees who identified as former foster youth, lgbtq , commercially and sexually exploited youth, sex workers, victims of domestic and sexual violence, and chronically homeless
? Served as a connection to new experiences and opportunities to decrease the likelihood of the mentee being exploited due to unhealthy relationships
? Provided advocacy for formerly incarcerated women, sex workers, and victims of sex crimes that have been victimized by the justice system
? Integrated a thorough individual service plan for healing contingencies to obtain independence and prosperity
? Developed strategies to establish trust for commercially and sexually exploited youth, sex workers, and victims of sex crimes by utilizing a genuine and nonjudgmental approach
? Hosted life skill presentation for youth that covered consent, sexual health, and how to implement and maintain healthy boundaries
Full Time Leasing Office Manager (February 7, 2017- October 17, 2017)
Robert Half Inc.; Community Corporation of Santa Monica, Santa Monica CA
? Facilitated housing orientations to determine waiting list eligibility requirements to homeless families, survivors of sexual violence, veterans, mental health clients and seniors that are seeking affordable housing
? Served as a liaison to leasing agents and property managers in efforts to place low-income and chronically homeless clients into vacant units
? Assisted leasing agents in responding to potential tenant inquiries, resolving current and past tenant complaints, processing rent re-certifications, and distributing documentation regarding yearly rent increases
? Created, coordinated and maintained active tenants leasing agreements and maintained confidential records
? Coordinated payments with rental assistance programs such as HUD Vash and Section 8
? Provided linkage & referral services to potential tenants seeking emergency housing services upon approval of moving into a unit
? Attended community engagement meetings and events to inform local organizations and community partners of processes and procedures for clients to gain access to available housing units
Part-Time Entry Level Marketing Assistant (November 1, 2016 � January 7, 2017)
Wilshine Events, Torrance, California
? Sales
? Creating and setting up events to promote client products
? Maintaining and counting inventory
Full-Time Customer Service Associate (May 13, 2015 � July 22, 2016)
Wawa Inc. Port Orange, Florida
? Customer Service
? Frequent use of cash register
? Tracking spoilage and inventory in the deli
? Taking temperatures of food both cold and hot
Part-Time Cashier (January 2, 2016 � July 21, 2016)
Walgreens, Daytona Beach, Florida
? Customer Service and Customer Relations
? Counting inventory
? Rearranging store material
Part-Time Cashier (October 8, 2013 � May 13, 2015)
Sears, Daytona Beach, Florida
? Customer Service
? Pushing to increase company sales by up-selling
? Assisting customer with in store and online shopping
? Promoting store rewards and company credit cards
Education
Bethune-Cookman University, Daytona Beach, May 2015
Bachelor of Arts, English
Trainings & Certifications
? Harm Reduction (Achieved February 2020)
? Cultural Diversity and the Class Standards (Achieved February 2020)
? Working through Challenging Behaviors (Achieved February 2020)
? Collaboration & Responding Labor Trafficking (Achieved September 2019)
? The Commercial Sexual Exploitation of Children and Youth 101 (Achieved September 2019)
? Mandated Reporter Training (Achieved February 2019)
? Strategies Working with CSEC and LGBTQ Youth 102 (Achieved January 2019)
? Trauma Informed Care (Achieved February 2018)