Jacqlyn resume
An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and
theoretical experience ranging over many areas. Adept at providing support and developing new processes through
ongoing work, problem resolution and creative solutions. Expert in completing demanding assignments within crucial
timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical
aptitude with an innate ability in decision making.
EXPERTISE AND QUALIFICATIONS
? Customer Service: Resolving problems by clarifying complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure
resolution. Assessing preferences and making recommendations. Ensuring the customer is treated fairly and that the
customer receives excellent service in accordance with industry and company guidelines.
? Active Listening: Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times.
? Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate
options and implement solutions.
? Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
? Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
? Relationship Management: Conflict resolution, motivating, organizing, and establishing rapport.
WORK EXPERIENCE
Teller |Municipal Credit Union, Brooklyn, NY | Feb.2020-present |
? Complete member transactions resulting in transfers, withdrawal, and deposits
? Assist in loan and Mortgage payments.
? Provide options regarding loans.
Cashier | Whole Foods Market, New York, NY |Aug. 2017-Mar.2020|
? Provide customer service that entails packaging of items. Maintain clean and tidy checkout areas.
? Answer customers' questions, and provide information on procedures or policies.
? Conduct proper delivery protocols for food placement to prevent contamination.
? Ensure customers are up to date with promotional events and services provided.
? Resolve customer complaints, guide them and provide relevant information.
Merchandise | Wildlife Conservation Society, Bronx, NY |Feb. 2017-Nov. 2017|
? Planned and developed merchandising strategies that balance customers’ expectations and company’s objectives.
Maximized customer interest and sales levels.
? Built constructive customer relationships and team with channel partners to build pipeline and close deals. Analyzed
sales figures, customer reactions and market trends to anticipate needs.
? Conducted up-sales while tending to customers’ needs.
Sales Associate | Paper Source, Brooklyn, NY |Nov. 2016–June 2017|
? Delivered excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
? Worked with customers to determine their needs and then recommend the right product to solve the customer’s
problem. Developed and cultivated strong buying relationships with customers.
? Maintained stock and registered funds.
? Instructed art classes for both children and adults.
Education Intern | American Museum of Natural History, New York, NY |Sep. 2013-Aug. 2014|
? Conducted themed camp and walk-in tours catered to age 5-up within the museum halls, altering tours to a child’s
needs.
? Educated visitors on artifacts and scientific ideals.
? Worked with students and assisted young lab students in gene analysis.
EDUCATION:
College of Staten Island
Bachelor of Arts
Minor Biology
Staten island, NY
Aug. 2012-Present
SKILLS:
Microsoft word, Excel,
PowerPoint certified
HIGHLIGHTS:
Leadership skills
Interpersonal Skills
Communications Skills
Analytical skills
Critical Thinking
Team Management
Process Improvement
Strategic Planning
Good Time Management
Attention to Details
An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and
theoretical experience ranging over many areas. Adept at providing support and developing new processes through
ongoing work, problem resolution and creative solutions. Expert in completing demanding assignments within crucial
timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical
aptitude with an innate ability in decision making.
EXPERTISE AND QUALIFICATIONS
? Customer Service: Resolving problems by clarifying complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure
resolution. Assessing preferences and making recommendations. Ensuring the customer is treated fairly and that the
customer receives excellent service in accordance with industry and company guidelines.
? Active Listening: Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times.
? Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate
options and implement solutions.
? Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
? Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
? Relationship Management: Conflict resolution, motivating, organizing, and establishing rapport.
WORK EXPERIENCE
Teller |Municipal Credit Union, Brooklyn, NY | Feb.2020-present |
? Complete member transactions resulting in transfers, withdrawal, and deposits
? Assist in loan and Mortgage payments.
? Provide options regarding loans.
Cashier | Whole Foods Market, New York, NY |Aug. 2017-Mar.2020|
? Provide customer service that entails packaging of items. Maintain clean and tidy checkout areas.
? Answer customers' questions, and provide information on procedures or policies.
? Conduct proper delivery protocols for food placement to prevent contamination.
? Ensure customers are up to date with promotional events and services provided.
? Resolve customer complaints, guide them and provide relevant information.
Merchandise | Wildlife Conservation Society, Bronx, NY |Feb. 2017-Nov. 2017|
? Planned and developed merchandising strategies that balance customers’ expectations and company’s objectives.
Maximized customer interest and sales levels.
? Built constructive customer relationships and team with channel partners to build pipeline and close deals. Analyzed
sales figures, customer reactions and market trends to anticipate needs.
? Conducted up-sales while tending to customers’ needs.
Sales Associate | Paper Source, Brooklyn, NY |Nov. 2016–June 2017|
? Delivered excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
? Worked with customers to determine their needs and then recommend the right product to solve the customer’s
problem. Developed and cultivated strong buying relationships with customers.
? Maintained stock and registered funds.
? Instructed art classes for both children and adults.
Education Intern | American Museum of Natural History, New York, NY |Sep. 2013-Aug. 2014|
? Conducted themed camp and walk-in tours catered to age 5-up within the museum halls, altering tours to a child’s
needs.
? Educated visitors on artifacts and scientific ideals.
? Worked with students and assisted young lab students in gene analysis.
EDUCATION:
College of Staten Island
Bachelor of Arts
Minor Biology
Staten island, NY
Aug. 2012-Present
SKILLS:
Microsoft word, Excel,
PowerPoint certified
HIGHLIGHTS:
Leadership skills
Interpersonal Skills
Communications Skills
Analytical skills
Critical Thinking
Team Management
Process Improvement
Strategic Planning
Good Time Management
Attention to Details