Jack of all trades
Marc Collica
Bronx, New York 10461
------------ •------------ • LinkedIn
QUALIFICATIONS SUMMARY
Diligent, dynamic, detail-oriented professional with over 10 years of significant experience delivering high-quality administrative support and solutions in fast-paced sales environments. Committed to enabling smooth daily operations in fast-paced environments. Possess education and experience in marketing communications and sales.
? Relationship Building: Strong people management skills with a natural talent for cultivating trusting environments across a diverse group of employees. Proven ability to plan, negotiate, and deliver streamlined work experiences across new hire and existing team members.
? Process Improvement: Highly efficient and organized in designing methodologies and organizational systems for files, records, manuals and more to enable easy access and retrieval. Successful at examining existing processes and developing new and improved ways to increase efficiencies.
? Executive Support: Well-versed in leveraging multiple operating systems and resources to build strategic and effective presentations for a variety of audiences.
? Key Strengths: Effectively communicating with challenging personality types in a manner that improves existing processes while delivering efficiencies. Known for possessing highest levels of commitment, loyalty, and dedication to meeting deadlines and exceeding project expectations.
EDUCATIONAL BACKGROUND
Bachelor’s Degree in Marketing/Communications
BABSON COLLEGE, Babson Park, Massachusetts
TECHNICAL SKILLS
? Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
? SharePoint
? Electronic Data Interchange (EDI)
PROFESSIONAL EXPERIENCE
PARRAGON PUBLISHING, New York, New York
Sales Administrator (3/2004 – 3/2018)
Aided client service team through completion of sales cycle. Executed proficient entry, processing and billing of orders. Confirmed purchase contracts, stock availability, and delivery dates upon request. Updated book information in buyer websites including cover images, dimensions, and product descriptions.
Selected Achievements:
? Revamped record management and inventory system to ensure optimal inventory control.
? Contributed to revenue increase by effectively showcasing current stock and materials.
? Supported senior sales leaders with development of high-level executive presentations.
? Increased customer satisfaction through consistent and effective issue resolution.
TELEREP INC., New York, New York
Sales Assistant Supervisor (8/1999 – 3/2004)
Created and compiled training manuals to inform new hires of company systems and policies. Served as dispatcher to enable optimal workflow management and resolved issues. Delivered sales support in the execution of commercial airtime sales for eighteen Telerep stations and clients. Liaised with advertising agencies on data management and activity tracking.
Selected Achievements:
? Elevated customer satisfaction levels by seamlessly orchestrating scheduling of commercial spots.
? Organized and maintained sales orders from multiple advertising agencies while nurturing strong relationships.
ADDITIONAL WORK EXPERIENCE
? CONSULTANT, THE GREENBRIAR GROUP
? ACCOUNT ASSISTANT, CORINTHIAN MEDIA
Marc Collica
Bronx, New York 10461
QUALIFICATIONS SUMMARY
Diligent, dynamic, detail-oriented professional with over 10 years of significant experience delivering high-quality administrative support and solutions in fast-paced sales environments. Committed to enabling smooth daily operations in fast-paced environments. Possess education and experience in marketing communications and sales.
? Relationship Building: Strong people management skills with a natural talent for cultivating trusting environments across a diverse group of employees. Proven ability to plan, negotiate, and deliver streamlined work experiences across new hire and existing team members.
? Process Improvement: Highly efficient and organized in designing methodologies and organizational systems for files, records, manuals and more to enable easy access and retrieval. Successful at examining existing processes and developing new and improved ways to increase efficiencies.
? Executive Support: Well-versed in leveraging multiple operating systems and resources to build strategic and effective presentations for a variety of audiences.
? Key Strengths: Effectively communicating with challenging personality types in a manner that improves existing processes while delivering efficiencies. Known for possessing highest levels of commitment, loyalty, and dedication to meeting deadlines and exceeding project expectations.
EDUCATIONAL BACKGROUND
Bachelor’s Degree in Marketing/Communications
BABSON COLLEGE, Babson Park, Massachusetts
TECHNICAL SKILLS
? Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
? SharePoint
? Electronic Data Interchange (EDI)
PROFESSIONAL EXPERIENCE
PARRAGON PUBLISHING, New York, New York
Sales Administrator (3/2004 – 3/2018)
Aided client service team through completion of sales cycle. Executed proficient entry, processing and billing of orders. Confirmed purchase contracts, stock availability, and delivery dates upon request. Updated book information in buyer websites including cover images, dimensions, and product descriptions.
Selected Achievements:
? Revamped record management and inventory system to ensure optimal inventory control.
? Contributed to revenue increase by effectively showcasing current stock and materials.
? Supported senior sales leaders with development of high-level executive presentations.
? Increased customer satisfaction through consistent and effective issue resolution.
TELEREP INC., New York, New York
Sales Assistant Supervisor (8/1999 – 3/2004)
Created and compiled training manuals to inform new hires of company systems and policies. Served as dispatcher to enable optimal workflow management and resolved issues. Delivered sales support in the execution of commercial airtime sales for eighteen Telerep stations and clients. Liaised with advertising agencies on data management and activity tracking.
Selected Achievements:
? Elevated customer satisfaction levels by seamlessly orchestrating scheduling of commercial spots.
? Organized and maintained sales orders from multiple advertising agencies while nurturing strong relationships.
ADDITIONAL WORK EXPERIENCE
? CONSULTANT, THE GREENBRIAR GROUP
? ACCOUNT ASSISTANT, CORINTHIAN MEDIA