Interior Design Student with Marketing Experience
MARKETING AND PROMOTIONS REPRESENTATIVE – MARCH 2019 - PRESENT
CLOSET AMERICA - Landover, MD
o Presented information on custom closet systems and in-home consultations at home shows and events.
o Created positive product impressions by engaging with over 100 potential customers each event to increase sales opportunities.
o Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
o Complied with company script requirements to produce consistent results.
o Maintained an average 78% conversion rate of leads to appointments set over a 4 month period.
o Assisted in setting up and breaking down displays in a safe and timely manner.
o Presented professional appearance at all times to produce tangible, positive impact.
ASSISTANT MANAGER – AUGUST 2018 – MAY 2019
RITA’S ITALIAN ICE - Dunkirk, MD
o Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
o Mentored staff of 15 to enhance skills and achieve daily targets, using hands-on and motivational leadership.
o Delegated daily tasks to team members to optimize group productivity.
o Worked closely with front-end staff to assist customers and maintain satisfaction levels.
o Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
o Worked with customers placing large or specialized orders.
o Managed social media accounts to advertise promotions and connect with customers.
TREAT TEAM MEMBER – MARCH 2017 – JULY 2018
RITA’S ITALIAN ICE - Dunkirk, MD
o Presented food to satisfy customers and fill orders.
o Resolved customer concerns and relayed relevant information to supervisor.
o Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
o Quickly and efficiently processed payments and made accurate change.
o Completed side work tasks, including restocking shelves and cleaning refrigerators.
MARKETING AND PROMOTIONS REPRESENTATIVE – MARCH 2019 - PRESENT
CLOSET AMERICA - Landover, MD
o Presented information on custom closet systems and in-home consultations at home shows and events.
o Created positive product impressions by engaging with over 100 potential customers each event to increase sales opportunities.
o Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
o Complied with company script requirements to produce consistent results.
o Maintained an average 78% conversion rate of leads to appointments set over a 4 month period.
o Assisted in setting up and breaking down displays in a safe and timely manner.
o Presented professional appearance at all times to produce tangible, positive impact.
ASSISTANT MANAGER – AUGUST 2018 – MAY 2019
RITA’S ITALIAN ICE - Dunkirk, MD
o Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
o Mentored staff of 15 to enhance skills and achieve daily targets, using hands-on and motivational leadership.
o Delegated daily tasks to team members to optimize group productivity.
o Worked closely with front-end staff to assist customers and maintain satisfaction levels.
o Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
o Worked with customers placing large or specialized orders.
o Managed social media accounts to advertise promotions and connect with customers.
TREAT TEAM MEMBER – MARCH 2017 – JULY 2018
RITA’S ITALIAN ICE - Dunkirk, MD
o Presented food to satisfy customers and fill orders.
o Resolved customer concerns and relayed relevant information to supervisor.
o Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
o Quickly and efficiently processed payments and made accurate change.
o Completed side work tasks, including restocking shelves and cleaning refrigerators.