Human Service Experience
Zaida Martinez
------------
Education
Springfield College, School of Human Service, Springfield MA
Master of Science-Anticipated graduation date Spring 2020
Springfield College, School of Human Service, Springfield MA
Bachelors of Science May 2012
Bilingual Human Service Experience
New Opportunities Inc. Jan 2018-Present
Director of Senior Companion Program Waterbury CT
• Responsible to the national sponsor, the Corporation for National and Community Service (CNS) and the local sponsor, the Mobile County Commission.
• Recruits and places volunteers.
• Develops and coordinates partnerships and program activities with volunteer stations.
• Reports statistics and outcomes for all volunteers.
• Prepares grant applications to the federal sponsoring agency.
• Coordinates mandated reporting of statistics and outcomes for the program and its volunteers.
• Maintains financial, personnel, volunteer and project records.
• Oversees Senior Companions’ direct benefits, information and referral and provides any necessary counsel and advice.
• Coordinates and reports to a Board of Directors and an Advisory Council.
• Public relations to include news media and formal recognition of volunteers and partners.
• Supervises a staff of 2 employees.
National Church Residences July 2015-June 2017
Steele Berger Apartments New Haven CT
Resident Services Coordinator
Build relationships with residents
• Decrease isolation
• Functional assessments
• Program Development
• Supports Property Management
• Execute program schedule of daily events and activities in coordination with the Property Manager
• Measure resident’s satisfaction of community’s resources and capabilities through daily communication and periodic surveys
• Recruit residents to participate with programs through aggressive and creative marketing methods
• Provide management office with updated program schedules, registration packets and promotion materials
• Distribute relevant consumer materials from organizations such as State and area agencies, legal services offices or the services of programs (such as Medicare and Medicaid)
• Connect residents with educational, recreational programs and other sources throughout the city
• Help residents get involved in the community
• Research cost-effective programs in the area that would be of interest to residents and provide fulfillment in their lives
• Effectively manage budget
• Travel to RSC training sessions, professional development conference, and off -site meetings
• Conduct new resident orientation workshops/seminars
• Coordinate resident activities, i.e.” meet and greets” activities
Imagineers llc. Sept 2014-Dec 2015
Pondview Apartment Middletown CT
Resident Services Coordinator
• Build relationships with residents
• Decrease isolation
• Functional assessments
• Program Development
• Supports Property Management
• Execute program schedule of daily events and activities in coordination with the Property Manager
• Measure resident’s satisfaction of community’s resources and capabilities through daily communication and periodic surveys
• Recruit residents to participate with programs through aggressive and creative marketing methods
• Provide management office with updated program schedules, registration packets and promotion materials
• Distribute relevant consumer materials from organizations such as State and area agencies, legal services offices or the services of programs (such as Medicare and Medicaid)
• Connect residents with educational, recreational programs and other sources throughout the city
• Help residents get involved in the community
• Research cost-effective programs in the area that would be of interest to residents and provide fulfillment in their lives
• Effectively manage budget
• Travel to RSC training sessions, professional development conference, and off -site meetings
• Conduct new resident orientation workshops/seminars
• Coordinate resident activities, i.e.” meet and greets” activities
Elderly Housing Management Feb 2014-Sept 2014
Assistant Property Manager Waterbury CT
Hearth Homes/Grace House
• Fosters a positive, active and collaborative relationship with residents, communities and
• Associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Develops and maintains positive resident relations.
• Prepares and maintains maintenance, security, landscaping and cleaning budgets.
• Supervises maintenance, security, landscaping and cleaning departments.
• Supervises contractors.
• Responds to telephone and on-site inquiries.
• Enforces and adheres to company policies, rules and regulations.
• Reviews and tracks progress of service orders.
• Reviews inventory and maintenance purchases.
• Conducts apartment and property inspections.
• Monitors completion of preventive maintenance schedules.
• Preserves and respects confidentiality of resident/applicant information.
• Assists in writing service orders and maintaining service order logs.
• Assists in coordinating turnover schedules with maintenance supervisor.
• Assists Property Manager in budget preparation and financial management
Financial Health Strategies Aug 2013-Dec 2013
Financial Advocate Waterbury CT
• Assist self-pay patients with obtaining coverage through the State of CT Insurance entitlement if eligible
• Screen for eligibility of Insurance
• Assist patients that are not eligible for State Insurance to obtain a payment plan for current and past due accounts
• Collect co-payment for patients that have commercial insurance.
• Follow up w Department of Social Services for pending applications for Husky Programs
• Balancing of cash deposits from daily collections/transactions
• Refer patients to other community resources as appropriate
Saint Mary’s Hospital May 2012-Aug 2013
Financial Counselor Waterbury CT
• Assist self-pay patients with obtaining coverage through the State of CT Insurance entitlement if eligible
• Screen for eligibility of Insurance
• Assist patients that are not eligible for State Insurance to obtain a payment plan for current and past due accounts
• Collect co-payment for patients that have commercial insurance.
• Follow up w Department of Social Services for pending applications for Husky Programs
• Balancing of cash deposits from daily collections/transactions
• Refer patients to other community resources as appropriate
Community Health Centers Inc. Feb 2008 – 2010
Access to Care Coordinator
• Act as the initial point of contact for all new CHC patients and other clients referred from the community.
• Conduct needs assessments to identify barriers to obtaining healthcare. Main coordinator of direct services with clients and patients
• Assist clients in establishing a primary medical and dental home.
• Register all new medical patients in database and provide an orientation to the practice. Provide application assistance for private and public assistance programs, such as HUSKY.
• Assure each application is reviewed and final determination is completed on all applications
• Advocate and make referrals for additional, needed health and social services.
• Conduct community outreach and provide staff education on healthcare access issues.
• Track all Access to Care Activity in a specialized database. Collaborate with others within the Community Health Center team in order to provide total and complete care.
Family Services of Greater Waterbury 09/2002- 11/2006
Bilingual Family Support Worker , Waterbury, CT
• Provide supervised visitation within a therapeutic setting for a diverse caseload of clients referred by the Department of Children and Families.
• Serve as a coach during supervised visitation to parents to help increase parenting skills. Perform intake evaluations and Orientations of referred families.
• Teach Spanish speaking curriculum-based Parenting class to agency clients. Provide English Parenting class to targeted population.
• Conduct monthly support groups to Bio-Parents Provide reunification efforts and aftercare services to families that have reunified.
• Summarize all family interactions and provide DCF with monthly updates of caseload.
Morris Foundation, June 2000-Feb 2002
Assistant Case Manager Waterbury, CT
• Administrative Assistant
• Performed comprehensive substance abuse intakes.
• Helped coordinate and connect clients with needed services such as further evaluations, assessments and group therapy.
• Established and maintained the regional database for the Addiction Case Management Program.
• Assistant Basic Needs Coordinator
• Maintained daily administration and coordination of the Basic Needs Program.
• Determined client eligibility for the program at weekly meetings.
• Coordinate with client services providers and community services within the Basic Needs Program.
Parents as Partners Program St. Christopher's Child Services Dobbs Ferry, NY
Bilingual Parent Advocate, 1994-1996
• Provide support to both biological and foster parents.
• Performed supervised visitation to biological parents and their children in a therapeutic setting.
• Provided in-home services to both biological parent and foster parent and the children.
• Assisted court ordered parents with case management services such as entitlements and locating housing.
• Attended Administrative case reviews with DCF workers and community providers.
Skills and Training
• Bilingual Spanish/English
• CPR First Aid Training
• Knowledge of Microsoft Office Programs
• Experiences with high risk population
• Experience with Elderly Services, and resources,
• COS Training
• Extensive knowledge of community resources
• Ordained Minister, Reiki Master Practitioner
Community Collaborations:
• Board Member of The Rivera Memorial Foundation
• Past Board Member of Madre Latina Inc.
• Republican Town Committee
• UnGroup Society-Youth Development
Zaida Martinez
------------
Education
Springfield College, School of Human Service, Springfield MA
Master of Science-Anticipated graduation date Spring 2020
Springfield College, School of Human Service, Springfield MA
Bachelors of Science May 2012
Bilingual Human Service Experience
New Opportunities Inc. Jan 2018-Present
Director of Senior Companion Program Waterbury CT
• Responsible to the national sponsor, the Corporation for National and Community Service (CNS) and the local sponsor, the Mobile County Commission.
• Recruits and places volunteers.
• Develops and coordinates partnerships and program activities with volunteer stations.
• Reports statistics and outcomes for all volunteers.
• Prepares grant applications to the federal sponsoring agency.
• Coordinates mandated reporting of statistics and outcomes for the program and its volunteers.
• Maintains financial, personnel, volunteer and project records.
• Oversees Senior Companions’ direct benefits, information and referral and provides any necessary counsel and advice.
• Coordinates and reports to a Board of Directors and an Advisory Council.
• Public relations to include news media and formal recognition of volunteers and partners.
• Supervises a staff of 2 employees.
National Church Residences July 2015-June 2017
Steele Berger Apartments New Haven CT
Resident Services Coordinator
Build relationships with residents
• Decrease isolation
• Functional assessments
• Program Development
• Supports Property Management
• Execute program schedule of daily events and activities in coordination with the Property Manager
• Measure resident’s satisfaction of community’s resources and capabilities through daily communication and periodic surveys
• Recruit residents to participate with programs through aggressive and creative marketing methods
• Provide management office with updated program schedules, registration packets and promotion materials
• Distribute relevant consumer materials from organizations such as State and area agencies, legal services offices or the services of programs (such as Medicare and Medicaid)
• Connect residents with educational, recreational programs and other sources throughout the city
• Help residents get involved in the community
• Research cost-effective programs in the area that would be of interest to residents and provide fulfillment in their lives
• Effectively manage budget
• Travel to RSC training sessions, professional development conference, and off -site meetings
• Conduct new resident orientation workshops/seminars
• Coordinate resident activities, i.e.” meet and greets” activities
Imagineers llc. Sept 2014-Dec 2015
Pondview Apartment Middletown CT
Resident Services Coordinator
• Build relationships with residents
• Decrease isolation
• Functional assessments
• Program Development
• Supports Property Management
• Execute program schedule of daily events and activities in coordination with the Property Manager
• Measure resident’s satisfaction of community’s resources and capabilities through daily communication and periodic surveys
• Recruit residents to participate with programs through aggressive and creative marketing methods
• Provide management office with updated program schedules, registration packets and promotion materials
• Distribute relevant consumer materials from organizations such as State and area agencies, legal services offices or the services of programs (such as Medicare and Medicaid)
• Connect residents with educational, recreational programs and other sources throughout the city
• Help residents get involved in the community
• Research cost-effective programs in the area that would be of interest to residents and provide fulfillment in their lives
• Effectively manage budget
• Travel to RSC training sessions, professional development conference, and off -site meetings
• Conduct new resident orientation workshops/seminars
• Coordinate resident activities, i.e.” meet and greets” activities
Elderly Housing Management Feb 2014-Sept 2014
Assistant Property Manager Waterbury CT
Hearth Homes/Grace House
• Fosters a positive, active and collaborative relationship with residents, communities and
• Associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Develops and maintains positive resident relations.
• Prepares and maintains maintenance, security, landscaping and cleaning budgets.
• Supervises maintenance, security, landscaping and cleaning departments.
• Supervises contractors.
• Responds to telephone and on-site inquiries.
• Enforces and adheres to company policies, rules and regulations.
• Reviews and tracks progress of service orders.
• Reviews inventory and maintenance purchases.
• Conducts apartment and property inspections.
• Monitors completion of preventive maintenance schedules.
• Preserves and respects confidentiality of resident/applicant information.
• Assists in writing service orders and maintaining service order logs.
• Assists in coordinating turnover schedules with maintenance supervisor.
• Assists Property Manager in budget preparation and financial management
Financial Health Strategies Aug 2013-Dec 2013
Financial Advocate Waterbury CT
• Assist self-pay patients with obtaining coverage through the State of CT Insurance entitlement if eligible
• Screen for eligibility of Insurance
• Assist patients that are not eligible for State Insurance to obtain a payment plan for current and past due accounts
• Collect co-payment for patients that have commercial insurance.
• Follow up w Department of Social Services for pending applications for Husky Programs
• Balancing of cash deposits from daily collections/transactions
• Refer patients to other community resources as appropriate
Saint Mary’s Hospital May 2012-Aug 2013
Financial Counselor Waterbury CT
• Assist self-pay patients with obtaining coverage through the State of CT Insurance entitlement if eligible
• Screen for eligibility of Insurance
• Assist patients that are not eligible for State Insurance to obtain a payment plan for current and past due accounts
• Collect co-payment for patients that have commercial insurance.
• Follow up w Department of Social Services for pending applications for Husky Programs
• Balancing of cash deposits from daily collections/transactions
• Refer patients to other community resources as appropriate
Community Health Centers Inc. Feb 2008 – 2010
Access to Care Coordinator
• Act as the initial point of contact for all new CHC patients and other clients referred from the community.
• Conduct needs assessments to identify barriers to obtaining healthcare. Main coordinator of direct services with clients and patients
• Assist clients in establishing a primary medical and dental home.
• Register all new medical patients in database and provide an orientation to the practice. Provide application assistance for private and public assistance programs, such as HUSKY.
• Assure each application is reviewed and final determination is completed on all applications
• Advocate and make referrals for additional, needed health and social services.
• Conduct community outreach and provide staff education on healthcare access issues.
• Track all Access to Care Activity in a specialized database. Collaborate with others within the Community Health Center team in order to provide total and complete care.
Family Services of Greater Waterbury 09/2002- 11/2006
Bilingual Family Support Worker , Waterbury, CT
• Provide supervised visitation within a therapeutic setting for a diverse caseload of clients referred by the Department of Children and Families.
• Serve as a coach during supervised visitation to parents to help increase parenting skills. Perform intake evaluations and Orientations of referred families.
• Teach Spanish speaking curriculum-based Parenting class to agency clients. Provide English Parenting class to targeted population.
• Conduct monthly support groups to Bio-Parents Provide reunification efforts and aftercare services to families that have reunified.
• Summarize all family interactions and provide DCF with monthly updates of caseload.
Morris Foundation, June 2000-Feb 2002
Assistant Case Manager Waterbury, CT
• Administrative Assistant
• Performed comprehensive substance abuse intakes.
• Helped coordinate and connect clients with needed services such as further evaluations, assessments and group therapy.
• Established and maintained the regional database for the Addiction Case Management Program.
• Assistant Basic Needs Coordinator
• Maintained daily administration and coordination of the Basic Needs Program.
• Determined client eligibility for the program at weekly meetings.
• Coordinate with client services providers and community services within the Basic Needs Program.
Parents as Partners Program St. Christopher's Child Services Dobbs Ferry, NY
Bilingual Parent Advocate, 1994-1996
• Provide support to both biological and foster parents.
• Performed supervised visitation to biological parents and their children in a therapeutic setting.
• Provided in-home services to both biological parent and foster parent and the children.
• Assisted court ordered parents with case management services such as entitlements and locating housing.
• Attended Administrative case reviews with DCF workers and community providers.
Skills and Training
• Bilingual Spanish/English
• CPR First Aid Training
• Knowledge of Microsoft Office Programs
• Experiences with high risk population
• Experience with Elderly Services, and resources,
• COS Training
• Extensive knowledge of community resources
• Ordained Minister, Reiki Master Practitioner
Community Collaborations:
• Board Member of The Rivera Memorial Foundation
• Past Board Member of Madre Latina Inc.
• Republican Town Committee
• UnGroup Society-Youth Development