Fashion Professional
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Fashion Professional

Objective
Kimberly Diaz
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Service-minded and team-focused boutique facilitator with 5+ years of experience in a luxury retail environment. Eager to support Fashion House with top-class organizational skills and providing the highest standards of service. In previous roles increased client-facing time by over 30%.
Key Skills
Luxury fashion merchandising Conflict resolution
Client support Communication
Teamwork Styling
Creative director Organization Sewing
Visual merchandising Problem-solving Analytical skills
MS Office
Key Achievement
Sewed and altered garments that consistently conformed to the required specifications while meeting 99% of deadlines.
Won a prestigious Facilitator of the Year Award presented by the company management to top-scorers in quarterly customer satisfaction surveys.
Experience
Merchandising Admin assistant
RedValentino
? Assisting the Buying Manager with seasonal planning and identifying growth
? Provide effective administrative support to the team by maintaining the filing systems and
producing analysis reports for the department
? Sample sale planning, stocking and pricing
? Liaising with the stores and the photo studio on any product issues regarding, coding and item
information
? Liaising with Finance invoice matching teams on any queries and inaccuracies on cost, currency and
terms
? Monitor and maintain sales/stock levels concerning size ratios, making recommendations to the
Assistant Merchandiser
? Support the Assistant Merchandiser in meetings with Distribution, providing feedback on areas
relating to deliveries, sales and department strategy
Fashion Advisor
Christian Dior
? Delivered excellent customer service based on the company values, including welcoming and

greeting all clients, analyzing their needs, and offering solutions.
? Supported the Operations Division in maintaining stock order and assisting in cycle count activity. ? Opened and closed cash registers and assisted with handling cash and deposits.
? Answered phone calls to ensure that all client issues are resolved promptly and professionally.
? Maintained the highest professional standards to deliver the ultimate Dior experience to the client. ? Oversaw the completion of requested garment alterations within specified deadlines and to the
highest degree of accuracy possible.
? Communicated the Alterations Room workflow and any arising issues to the management team and
fashion advisors.
? Cooperated closely with sales associates to close sales and loyalize customers.
? Provide all clients with top-class service and professional advice.
? Contributed to fostering the company culture of open communication and cross-functional
collaboration.
Languages
Spanish-Native
Education
B.A Fashion Merchandising
? Academy of Art university