Excellent customer experience
P------------
------------ Valley Stream, NY
____________________________
SKILLS
? Bilingual (Spanish)
? Data Entry
? Word, Excel, MS Office
? Verifying documentation
____________________________
EDUCATION
Long Island University, C.W. Post
Greenvale, NY
B.A. Comparative Languages
Foreign language and Literature _______________________________
CERTIFICATIONS
Travel & Hospitality Management From Florida Atlantic University
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of deadlines and client services motivated to learn, grow and excel in any industry. With almost 20 years of successful experience and recognized consistently for performance excellence and contributions.
WORK HISTORY
PSP Sports Publications – Advertising Traffic Coordinator
Elmont, NY 102001 - 032020
? Worked on professional sport team yearbooks and game programs as well as USA Today newsprint and glossy magazines
? Assisted advertiser with creation, layout and placement of ads for best visibility
? Achieved overall performance expectations for the department by developing / implementing standard processes and by utilizing time management skills
? Performed routine data entry activities to successfully manage customer accounts
? Trained and managed new employees
? Managed calls and emails to address advertisers and marketing
inquiries and concerns
? Increased customer satisfaction by resolving deadline and
production issues
? Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record, consistently arriving to work
ready to start immediately
? Routed all copy and layout to appropriate job owners and
communicated changes once reviewed
? Communicated marketing changes to team and insured timelines
were reconciled at each round of changes
? Troubleshot projects in jeopardy to expedite completion
? Communicated status with creative, production, & strate
P------------
------------ Valley Stream, NY
____________________________
SKILLS
? Bilingual (Spanish)
? Data Entry
? Word, Excel, MS Office
? Verifying documentation
____________________________
EDUCATION
Long Island University, C.W. Post
Greenvale, NY
B.A. Comparative Languages
Foreign language and Literature _______________________________
CERTIFICATIONS
Travel & Hospitality Management From Florida Atlantic University
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of deadlines and client services motivated to learn, grow and excel in any industry. With almost 20 years of successful experience and recognized consistently for performance excellence and contributions.
WORK HISTORY
PSP Sports Publications – Advertising Traffic Coordinator
Elmont, NY 102001 - 032020
? Worked on professional sport team yearbooks and game programs as well as USA Today newsprint and glossy magazines
? Assisted advertiser with creation, layout and placement of ads for best visibility
? Achieved overall performance expectations for the department by developing / implementing standard processes and by utilizing time management skills
? Performed routine data entry activities to successfully manage customer accounts
? Trained and managed new employees
? Managed calls and emails to address advertisers and marketing
inquiries and concerns
? Increased customer satisfaction by resolving deadline and
production issues
? Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record, consistently arriving to work
ready to start immediately
? Routed all copy and layout to appropriate job owners and
communicated changes once reviewed
? Communicated marketing changes to team and insured timelines
were reconciled at each round of changes
? Troubleshot projects in jeopardy to expedite completion
? Communicated status with creative, production, & strate