ESTHER V KIARII
Esther Kiarii
Powder Springs, Ga, 30127 ?------------ ? ------------
SUMMARY
A strategically-focused leader and IT professional with data analyst experience. Strong background in reporting, data visualization, trending and statistics to improve incident and knowledge management using various technologies, including Tableau, SQL, Service Now, Sage, Ms Teams, Yammer, SharePoint, Word, PowerPoint, Excel and Gantt Project. Diverse experience in interacting with various levels of IT and communicating technical concepts and ideas to non-technical individuals.
SKILLS
? Proficient in Tableau, Advanced Excel, Service Now, Sage, Ms Teams, Yammer, SharePoint, Word, PowerPoint and Gantt Project
? Languages: English, Swahili
? Programming Languages: C#, Java, Java Script, html & CSS, PHP, D3.js, React
? Databases: SQL Server, MySQL
Certification
ITIL Foundation Level
Lean Six Sigma Foundations
Agile Foundation
Full Stack Flex Web Development
MTA: Software Development Fundamentals
WORK EXPERIENCE
GE Digital Alpharetta, GA
2018 to 2020
Life Cycle Operation Specialists
• Identified, analyzed, forecasted and interpreted data sets trends and patterns that helped in planning for the next quarter.
• Created, maintained & updated daily, weekly, monthly & quarterly dashboards & reports using Excel,SQL, MS Access& Tableau.
• Acquired data from primary and secondary data sources and maintained data integrity which helped to keep track of the department’s performance.
• Provided clear interpretation and presentation of standard data extracts/reports/analyses to stakeholders.
• Worked with various departments across the organization to develop analytics algorithms that will demonstrate patterns and actionable insights from data metrics pulled.
• Developed ad-hoc metrics reports upon request
• Reviewed Reports and Dashboards evaluating workers performance and offered additional training as needed.
• Leveraged data visualization platforms and techniques in PowerPoint and Excel to help users explore and understand complex data sets.
• Effectively communicated to with Clients, Leadership and Third-Party Providers throughout incident management and resolution process.
• Responded quickly to incidents analyzed and triaged them providing technical knowledge to customer by troubleshooting issue.
• Performed trend analysis to identify and correct repetitive CI problems which increased overall system availability.
• Authored resolutions, processes and procedures which helped in the making of knowledge articles.
• Consulted with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer satisfaction is met.
• Conducted root cause analysis against uncovered issues to prevent similar occurrence of issue
F------------ ? A------------ Kennesaw, GA
2014 to 2017
Quality Assurance
• Fixed errors in orders and flaws in all the departments which ensured customers received high quality products increasing customer satisfaction.
• Trained new associates which made sure the company’s work ethic was passed on to them resulting in consistency and quality throughout production.
• Inspected new inventory by making sure it was the right quantity and of quality.
• Made sure all merchandise sold was of high quality which ensured reorders and maintained company image.
• Emailed customers when orders could not be completed and offered alternatives resulting in completed orders and high customer satisfaction.
Automation Personnel Kennesaw, GA
2013 to 2014
Problem Solving
• Fixed errors in orders resulting in high customer satisfaction.
• Made sure all orders were shipped on time in accordance with the Service License Agreement which resulted in reorders.
• Inventoried merchandise which ensured availability of products.
• Performed audits across the different departments which made sure all products and processes were flawless resulting in increased productivity.
EDUCATION
Year Up Greater Atlanta Atlanta, GA
Software Development 2017 to date
Certificate
Chattahoochee Tech Marietta, GA
Computer Programing 2014 to 2018
Associate Degree
Western Governor’s University Salt Lake City, Utah
Software Development 2019 to date
Bachelor’s degree
Esther Kiarii
Powder Springs, Ga, 30127 ?------------ ? ------------
SUMMARY
A strategically-focused leader and IT professional with data analyst experience. Strong background in reporting, data visualization, trending and statistics to improve incident and knowledge management using various technologies, including Tableau, SQL, Service Now, Sage, Ms Teams, Yammer, SharePoint, Word, PowerPoint, Excel and Gantt Project. Diverse experience in interacting with various levels of IT and communicating technical concepts and ideas to non-technical individuals.
SKILLS
? Proficient in Tableau, Advanced Excel, Service Now, Sage, Ms Teams, Yammer, SharePoint, Word, PowerPoint and Gantt Project
? Languages: English, Swahili
? Programming Languages: C#, Java, Java Script, html & CSS, PHP, D3.js, React
? Databases: SQL Server, MySQL
Certification
ITIL Foundation Level
Lean Six Sigma Foundations
Agile Foundation
Full Stack Flex Web Development
MTA: Software Development Fundamentals
WORK EXPERIENCE
GE Digital Alpharetta, GA
2018 to 2020
Life Cycle Operation Specialists
• Identified, analyzed, forecasted and interpreted data sets trends and patterns that helped in planning for the next quarter.
• Created, maintained & updated daily, weekly, monthly & quarterly dashboards & reports using Excel,SQL, MS Access& Tableau.
• Acquired data from primary and secondary data sources and maintained data integrity which helped to keep track of the department’s performance.
• Provided clear interpretation and presentation of standard data extracts/reports/analyses to stakeholders.
• Worked with various departments across the organization to develop analytics algorithms that will demonstrate patterns and actionable insights from data metrics pulled.
• Developed ad-hoc metrics reports upon request
• Reviewed Reports and Dashboards evaluating workers performance and offered additional training as needed.
• Leveraged data visualization platforms and techniques in PowerPoint and Excel to help users explore and understand complex data sets.
• Effectively communicated to with Clients, Leadership and Third-Party Providers throughout incident management and resolution process.
• Responded quickly to incidents analyzed and triaged them providing technical knowledge to customer by troubleshooting issue.
• Performed trend analysis to identify and correct repetitive CI problems which increased overall system availability.
• Authored resolutions, processes and procedures which helped in the making of knowledge articles.
• Consulted with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer satisfaction is met.
• Conducted root cause analysis against uncovered issues to prevent similar occurrence of issue
F------------ ? A------------ Kennesaw, GA
2014 to 2017
Quality Assurance
• Fixed errors in orders and flaws in all the departments which ensured customers received high quality products increasing customer satisfaction.
• Trained new associates which made sure the company’s work ethic was passed on to them resulting in consistency and quality throughout production.
• Inspected new inventory by making sure it was the right quantity and of quality.
• Made sure all merchandise sold was of high quality which ensured reorders and maintained company image.
• Emailed customers when orders could not be completed and offered alternatives resulting in completed orders and high customer satisfaction.
Automation Personnel Kennesaw, GA
2013 to 2014
Problem Solving
• Fixed errors in orders resulting in high customer satisfaction.
• Made sure all orders were shipped on time in accordance with the Service License Agreement which resulted in reorders.
• Inventoried merchandise which ensured availability of products.
• Performed audits across the different departments which made sure all products and processes were flawless resulting in increased productivity.
EDUCATION
Year Up Greater Atlanta Atlanta, GA
Software Development 2017 to date
Certificate
Chattahoochee Tech Marietta, GA
Computer Programing 2014 to 2018
Associate Degree
Western Governor’s University Salt Lake City, Utah
Software Development 2019 to date
Bachelor’s degree