Eris Johnson
PROFILE
Over four years’ experience in result-driven environments and driving excellent service experiences in healthcare, retail, and foodservice industries. A demonstrated ability to work with different work styles, navigating conflict-resolution, effective service recovery skills, and excellent scheduling and follow-through.
EXPERIENCE
Veterinary Receptionist, Western Veterinary Group; Torrance, CA — 2020- Present
• Answering multiple phone lines too effectively schedule appointments and
refill medication.
• Setting up new clients and patients to establish company growth.
• Preparation and maintenance of medical records.
• Front office and reception area maintenance and sanitize.
• Checking in patients/clients and relaying safety information to limit contact.
Receptionist, Centinela Animal Hospital; Inglewood, CA — 2018-2020
• Promptly answer a multi-line phone system and greet callers enthusiastically creating an inviting experience.
• Provide exemplary customer service to pet owners by answering animal health questions and providing education about positive animal care best practices.
• Schedule annual and milestone check-up appointments, consultations, and surgery visits for dogs and cats to promote preventative care.
• Greet pet (patient) parents with a warm smile and pleasantly upon arrival.
• Consistently clean and disinfect exam areas, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment.
Customer Service Cashier, Panera Bread; Downey, CA — 2019
• Educated customers on promotions to enhance sales.
• Resolved customer complaints and maintained a clean and tidy checkout area.
• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Processed Point-of-Sales (POS) transactions, including checks, cash, and credit purchases or refunds.
• Assisted customers by answering questions and fulfilling requests.
Retail Sales Representative, Charming Charlie; Bakersfield, CA — 2018-2019
• Evaluated customer information to identify issues, develop, and provide
potential solutions/options to maintain high-quality service and conduct service recovery.
• Conferred with customers to understand their concerns with products or services and convert concerns to drive sales.
• Greeted customers at the door and presented the sale of the day.
• Processed customer transactions and completed the sale.
• Increased store sales by listening to the customer’s needs and recommending merchandise to fulfill their needs while presenting the store deals and new items for potential up-sell.
EDUCATION
Ashford University, San Diego, CA — Bachelor of Arts, 2023 Hollywood Senior High, Los Angeles, CA — Diploma, 2016
SKILLS
• Team Building
• Customer Service
• Service Recovery
• Conflict Resolution
• Clear Communication
REFERENCES
Mentor, Patricia Cunningham, ------------
PROFILE
Over four years’ experience in result-driven environments and driving excellent service experiences in healthcare, retail, and foodservice industries. A demonstrated ability to work with different work styles, navigating conflict-resolution, effective service recovery skills, and excellent scheduling and follow-through.
EXPERIENCE
Veterinary Receptionist, Western Veterinary Group; Torrance, CA — 2020- Present
• Answering multiple phone lines too effectively schedule appointments and
refill medication.
• Setting up new clients and patients to establish company growth.
• Preparation and maintenance of medical records.
• Front office and reception area maintenance and sanitize.
• Checking in patients/clients and relaying safety information to limit contact.
Receptionist, Centinela Animal Hospital; Inglewood, CA — 2018-2020
• Promptly answer a multi-line phone system and greet callers enthusiastically creating an inviting experience.
• Provide exemplary customer service to pet owners by answering animal health questions and providing education about positive animal care best practices.
• Schedule annual and milestone check-up appointments, consultations, and surgery visits for dogs and cats to promote preventative care.
• Greet pet (patient) parents with a warm smile and pleasantly upon arrival.
• Consistently clean and disinfect exam areas, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment.
Customer Service Cashier, Panera Bread; Downey, CA — 2019
• Educated customers on promotions to enhance sales.
• Resolved customer complaints and maintained a clean and tidy checkout area.
• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Processed Point-of-Sales (POS) transactions, including checks, cash, and credit purchases or refunds.
• Assisted customers by answering questions and fulfilling requests.
Retail Sales Representative, Charming Charlie; Bakersfield, CA — 2018-2019
• Evaluated customer information to identify issues, develop, and provide
potential solutions/options to maintain high-quality service and conduct service recovery.
• Conferred with customers to understand their concerns with products or services and convert concerns to drive sales.
• Greeted customers at the door and presented the sale of the day.
• Processed customer transactions and completed the sale.
• Increased store sales by listening to the customer’s needs and recommending merchandise to fulfill their needs while presenting the store deals and new items for potential up-sell.
EDUCATION
Ashford University, San Diego, CA — Bachelor of Arts, 2023 Hollywood Senior High, Los Angeles, CA — Diploma, 2016
SKILLS
• Team Building
• Customer Service
• Service Recovery
• Conflict Resolution
• Clear Communication
REFERENCES
Mentor, Patricia Cunningham, ------------