Emily Bittner Resume
Emily A. Bittner
------------ • ------------ • LinkedIn
Senior Account Manager & Sales Specialist
A poised sales professional with 5+ years of experience securing new business, designing promotional plans, creating marketing initiatives, and winning sales in the healthcare sector. Able to develop optimal business systems using a skill set emphasizing innovative thinking, strategic analysis, and the promotion of a client-first approach to business.
Areas of Expertise
New Business Development
Key Account Management
B2B Consultative Sales
Medical Products & Devices
EPIC
Strategic Sales Forecasting
Case Management
Marketing Strategies
Territory Management
NaviHealth Team Leadership
Promotional Events
Client Relationships
Medical Terminology
Cerner
Professional Experience
CENTERS HEALTHCARE – Buffalo, NY October 2017 to Present
Hospital Liaison (Aug. 2019 to Present)
Work closely with case managers and social workers to manage the proper processing of patients and determining the best placement options based on their individual health care needs. Connect families and staff members with the necessary resources to quickly address patient concerns. Use medical knowledge to evaluate patients’ medical information and make diagnoses on appropriate care plans. Leveraged ImPACT sales to sell nursing services and facilities. Key Achievements:
• Consistently meet or exceed target admission goals.
External Case Manager (Sept. 2018 to Aug. 2019)
Assessed patients and worked with area partners to build relationships with physicians, social workers, and hospitals. Prepared and maintained case files containing confidential personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence. Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and wellness goals. Key Achievements:
• Promoted to Hospital Liaison due to exceptional productivity, medical knowledge, and professional expertise.
• Consistently achieved and surpassed the goal of every task given by over 100-200%.
Field Marketing Manager (Oct. 2017 to Sept. 2018)
Launched digital marketing campaigns, including posting content on social media, to raise public awareness and attract new business to for five nursing home facilities. Planned 20+ events per month to increase community engagement.
Key Achievements:
• Redesign of marketing strategies led to substantial gains in key performance indicators and revenue growth.
SOVEREIGN HEALTHGROUP – Buffalo, NY February 2017 to October 2017
Business Relations Representative, Northeast Territory
Led the planning, design, and implementation of comprehensive business development strategies focused on selling behavioral healthcare services. Conducted market forecasts to design targeted marketing campaigns and promotional materials. Identified and engaged prospective clients in field events to build a growing base of new acquisitions. Served as a company representative to field inquiries and drum up interest at public events.
Key Achievements:
• Increased number of accounts by more than 600% in six months.
Emily A. Bittner
P a g e | 2
DICK’S SPORTING GOODS – Batavia, NY November 2014 to February 2017
Customer Service Specialist
Worked closely with potential buyers to understand their needs, gave detailed information on products, and delivered optimal service to build brand loyalty.
Key Achievements:
• Ranked #1 out of all store representatives for most completed and submitted credit card applications.
Education
Bachelor of Science in Health Services Management, D’Youville College – Buffalo, NY (2016)
Technical Skills
Microsoft Office Suite , Salesforce, Email, Phone, Computer Skills, Presenting
Awards
Customer Service Award, Dick’s Sporting Goods (2015)
Emily A. Bittner
Senior Account Manager & Sales Specialist
A poised sales professional with 5+ years of experience securing new business, designing promotional plans, creating marketing initiatives, and winning sales in the healthcare sector. Able to develop optimal business systems using a skill set emphasizing innovative thinking, strategic analysis, and the promotion of a client-first approach to business.
Areas of Expertise
New Business Development
Key Account Management
B2B Consultative Sales
Medical Products & Devices
EPIC
Strategic Sales Forecasting
Case Management
Marketing Strategies
Territory Management
NaviHealth Team Leadership
Promotional Events
Client Relationships
Medical Terminology
Cerner
Professional Experience
CENTERS HEALTHCARE – Buffalo, NY October 2017 to Present
Hospital Liaison (Aug. 2019 to Present)
Work closely with case managers and social workers to manage the proper processing of patients and determining the best placement options based on their individual health care needs. Connect families and staff members with the necessary resources to quickly address patient concerns. Use medical knowledge to evaluate patients’ medical information and make diagnoses on appropriate care plans. Leveraged ImPACT sales to sell nursing services and facilities. Key Achievements:
• Consistently meet or exceed target admission goals.
External Case Manager (Sept. 2018 to Aug. 2019)
Assessed patients and worked with area partners to build relationships with physicians, social workers, and hospitals. Prepared and maintained case files containing confidential personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence. Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and wellness goals. Key Achievements:
• Promoted to Hospital Liaison due to exceptional productivity, medical knowledge, and professional expertise.
• Consistently achieved and surpassed the goal of every task given by over 100-200%.
Field Marketing Manager (Oct. 2017 to Sept. 2018)
Launched digital marketing campaigns, including posting content on social media, to raise public awareness and attract new business to for five nursing home facilities. Planned 20+ events per month to increase community engagement.
Key Achievements:
• Redesign of marketing strategies led to substantial gains in key performance indicators and revenue growth.
SOVEREIGN HEALTHGROUP – Buffalo, NY February 2017 to October 2017
Business Relations Representative, Northeast Territory
Led the planning, design, and implementation of comprehensive business development strategies focused on selling behavioral healthcare services. Conducted market forecasts to design targeted marketing campaigns and promotional materials. Identified and engaged prospective clients in field events to build a growing base of new acquisitions. Served as a company representative to field inquiries and drum up interest at public events.
Key Achievements:
• Increased number of accounts by more than 600% in six months.
Emily A. Bittner
P a g e | 2
DICK’S SPORTING GOODS – Batavia, NY November 2014 to February 2017
Customer Service Specialist
Worked closely with potential buyers to understand their needs, gave detailed information on products, and delivered optimal service to build brand loyalty.
Key Achievements:
• Ranked #1 out of all store representatives for most completed and submitted credit card applications.
Education
Bachelor of Science in Health Services Management, D’Youville College – Buffalo, NY (2016)
Technical Skills
Microsoft Office Suite , Salesforce, Email, Phone, Computer Skills, Presenting
Awards
Customer Service Award, Dick’s Sporting Goods (2015)