Elizabeth Wozniak Resume
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Elizabeth Wozniak Resume

PROFESSIONAL EXPERIENCE:

Hotel Interactive Inc. – BITAC Events
Event Operations Manager July 2017 – Present
• Coordinate event operations for 13 three-day live conferences a year, up to 200 attendance
• Handle all communications for vendor attendees for 13 live conferences and 25+ virtual events
• Create event agendas, timelines, registration materials, floorplans, banquet menus, rooming lists
• Build PowerPoint presentations for general sessions, educational segments, and sponsorships
• Facilitate all logistics for vendor/suppliers and company shipments to and from hotels
• Track and manage event costs using Excel to ensure staying within budget and saving on costs
• Review final bills and handle any disputes directly with hotels to ensure accuracy before bill close
• Organize group team building activities and partner with local charities for activity donations
• Secure keynote speakers for live and virtual events. Moderate Q&A for virtual keynote series and create promotional materials for email/social media campaigns

Just Marry! October 2016 – October 2017
Independent Wedding Contractor
• Assist Wedding Coordinator with set up and execution of rehearsals, ceremonies, and receptions while communicating with hotel team and vendors to ensure things are running on schedule
• Responsible for directing guests, contracted vendors, and bridal party to designated areas according to the wedding timeline of events
• Arrange seating, wedding favors, bouquets and any additional special requests
• Designate and cue music for ceremony entrances and exits

Orlando World Center Marriott
Event Specialist Assistant March 2016 – July 2017
• Assist with coordinating group events using 450,000 sq. ft. conference space and 7 restaurants. Coordinate and execute dinners and receptions in the restaurant outlets that are assigned to me
• Gather group leads, provide F&B minimum details, coordinate dining menus that meet budgets
• Organize event details and generate Banquet Event Orders using the CI/TY system for conference and restaurant functions. Manage affiliate group restaurant revenue data using excel
• Input reservations, group contract details for all restaurants through the Open Table system
• Create welcome/thank you cards and VIP amenities for clients. Post Marriott Rewards points

Group Services Coordinator April 2015 – March 2016
• Review Contracts and Addendum’s to ensure room blocks and concessions are accurate
• Build and maintain up to 1,000 room group blocks using CI/TY, Passkey, Marsha and PMS systems
• Prepare bills and set up daily bill reviews to verify all charges and discounts posted correctly
• Process payment once disputes are cleared and send the final bill with all back-up to the client
• Complete Post-Con reports to accurately track the final event pick-up and concessions

VIP Hospitality Coordinator September 2014 – April 2015
• Coordinated all VIP guests and meeting planner requests for special accommodations
• Anticipated the needs of VIP guests prior to arrival and during their stay
• Prepared excel spreadsheets/forecasts and research group resumes and VIP guest arrivals
• Inspected up to 60 VIP guest rooms and suites daily at a 2,009 room hotel

Rosen Shingle Creek August 2013 - August 2014
Front Desk Agent
• Responsible for checking in/out up to 1000 guest daily at a 1501 room hotel
• Resolve guests concerns and questions by taking initiative and following through
• Maintain guest reservations and modifications through use of the Visual One property system
• Help fellow agents get familiarized with the Visual One system and hotel property and amenities

Tuscana Resort October 2012 - August 2013
Guest Services Agent
• Trained 3 new employees on the Property Management System (PMS) and procedures
• Handled up to 100 check ins/outs of the 288 room condominium property
• Finalized shift close paperwork by saving files of transactions, guest information and work orders
• Created excel spreadsheets of local restaurants and attractions information for guests

St. Petersburg Marriott Clearwater January 2012 - August 2012
Front Desk Agent
• Recognized for excellent guest service through guest email surveys and comment cards
• Checked in/out around 150 business/corporate guests daily in a 197 room hotel
• Set up room service orders, wake up calls and work orders in PMS and MARSHA
• Organized and scheduled manual transportation log for individual and group guests

Floor and Décor Outlets of America June 2008 – January 2012
Lead Customer Service/Sales Representative
• Processed customer sales transactions and maintained incoming/outgoing call lines
• Trained new employees on (POS) Point of Sale system and customer service processes
• Generated sales in flooring, décor and materials to complete customer and contractor projects
• Designed and executed ideas for customers remodeling interior spaces of their homes

EDUCATION:
University of Central Florida
Rosen College of Hospitality Management August 2014
Bachelor’s Degree in Event Management